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Added just now
Speech Therapist
Southern Healthcare Management
Inverness, FL
If you are interested in contributing to our vision of enhancing our Residents lives and to better serve our community, please contact our Rehab Program Manager apply today!
Added just now
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Springfield, MO
- $36,000 USD / year
…relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will…
Added just now
Speech Therapist
Southern Healthcare Management
Inverness, FL
If you are interested in contributing to our vision of enhancing our Residents lives and to better serve our community, please contact our Rehab Program Manager apply today!
Added 1 min ago
TA
Program Supervisor
THE ARC OF THE OZARKS
Lees Summit, MO
- From $67,580 USD / year
The Program Supervisor functions as the Degreed Professional Manager (Missouri Comprehensive Waiver guidelines) with overall responsibility for the development, implementation,…
Added 2 mins ago
Non-Certified Pharmacy Technician
Hy-Vee Inc
West Des Moines, IA
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
West Des Moines, IA
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
West Des Moines, IA
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Added 2 mins ago
Operations Supervisor, Audio Visual - Hilton Atlanta
Encore Global
Atlanta, GA
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position…
Added 2 mins ago
EG
Event Technician Part Time-Audio Visual- Hyatt Regency Miami
Encore Global
Miami, FL
- Part-time
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position…
Added 2 mins ago
HR Regional Trainer
Adult Correction
Moore County, NC
…performing a variety of services to meet organizational and program training and development needs. This position provides training and organizational development support in lead functions…
Added 2 mins ago
Data Scientist
PNC Bank NA
PA · Phoenix, AZ · Strongsville, OH · Birmingham, AL · Dallas, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Sales Strategy & Operations Analyst
The RealReal, Inc.
Remote, United States
…Depending on role, employees may also be eligible for a bonus program, incentive pay and…
Added 2 mins ago
SF
Maintenance Reliability Manager
Stratas Foods
Hillside, NJ
- $134,128.22 to $167,659.58 USD / year
The Maintenance Reliability Manager is responsible for the roll-out of Total Productive Maintenance (TPM) transformation across all Stratas manufacturing sites. They serve as a change agent…
Added 3 mins ago
Field Service Staff Manager
INNIO
GA
Commitment to continuous improvement and learning.
Added 3 mins ago
FE
Digital / Sr Digital Product Manager- Commercial Visibility
Federal Express Corporation
Remote, United States
- $9,208.38 to $20,872.33 USD / month
As a Senior Digital Product Manager, you lead cross-functional teams to deliver high-impact, customer-centric solutions that align with company strategy. You own complex product domains or…
Added 4 mins ago
MB
Blended Case Manager
Merakey Bucks County
Warminster, PA
- $22.85 USD / hour
Join Our Team as a Community-Based Blended Case Manager in Warminster, PA, serving Clients in Lower Bucks County!
Added 4 mins ago
Kitchen Manager
Southwest Foodservice Excellence, LLC
Germantown, TN
Thank you for taking the time to complete this step in our process. We look forward to learning more about you!
Added 5 mins ago
ED
Training Consultant
Employment Development Department
CA
- $6,031 to $7,547 USD / month
Under the direction of the Staff Services Manager I, incumbent will evaluate Department training needs, develop e-learning strategies, develop new or revise existing course material,…
Added 5 mins ago
Director, Contracting Systems, Governance and Operations
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
Build and lead the enterprise contracting transformation program team, establishing the structure, roles, and operating cadence needed to move from design to delivery.
Added 6 mins ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · GULFPORT, MS
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 6 mins ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · OCEAN SPRINGS, MS
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 6 mins ago
Hearing Instrument Specialist
Amplifon
LANCASTER, OH
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 6 mins ago
Licensed Optician
Stanton Optical
Augusta, GA
Do you have a strong interest in learning, embracing and fostering innovation among your team?
Added 6 mins ago
Licensed Optician
Stanton Optical
Anderson, SC
Do you have a strong interest in learning, embracing and fostering innovation among your team?
Added 6 mins ago
PC
Shift Supervisor
Parc Center for Disabilities
United States
- $23 USD / hour
…plans and contribute input for the development of individual program plans. Promptly report any behavioral or physical changes in residents to the Program Specialist, Program Services…

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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