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Senior Manager, TD Premier - Performance Insights and Strategic Planning
TD Bank, N.A.
Charlotte, NC · NY · Boston, MA · Coral Gables, FL · Mount Laurel, NJ · Portland, ME
…data/information needs, opportunities for improvement and helps inform and support business decisions and…
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Store Ops Solutions Manager - Technical Content Development
TD Bank, N.A.
Remote, United States
…and evolves procedures, standards, and work instructions that support consistent and effective execution in the field. Our Store Ops Solutions Manager will lead technical writing and policy…
Added just now
NT
College Health Nurse (full-time/1149 hours/year) @ Northwood Tech New Richmond Campus
Northwood Technical College
New Richmond, WI
- $30.73 USD / hour
- Full-time
Northwood Technical College is seeking a compassionate, student-focused Registered Nurse to serve as the College Health Nurse at our New Richmond campus.
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Geotechnical Vice President
USA Thornton Tomasetti, Inc.
Orlando, FL
…development efforts and mentoring junior staff by providing technical direction. You’ll work closely with attorneys, insurance professionals, property owners, and contractors on a variety…
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Webber - Senior Superintendent - Waterworks
Webber Waterworks, LLC
United States
…Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership…
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Application Developer
FBL Financial Group, Inc.
West Des Moines, IA
At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture…
Added 2 mins ago
VP, Transportation Commercial Credit
Bank of Montreal
Roselle, IL
Analyzes credit information to support lending decisions and processes for new and existing Transportation Commercial banking loans and credit solutions in an assigned portfolio of clients.…
Added 2 mins ago
Senior Manager, Credit Risk Learning
Bank of Montreal
Chicago, IL
…and capability development. Translates Credit Risk strategy, technical standards, emerging capability needs and business priorities into scalable, role-based learning pathways that build…
Added 2 mins ago
AU
Security Shift Supervisor - Armed
Allied Universal
Ontario, CA
- $24.4 USD / hour
Have intermediate computer skills to operate innovative, wireless technology at client specific sites
Added 2 mins ago
CO
Senior Employment and Training Specialist - Promotional
County of Sonoma (CA)
Santa Rosa, CA
- $38 to $46.2 USD / hour
Working closely with counselors and partner staff in support of client’s ongoing progress and case management
Added 2 mins ago
Senior Specialist, Clinical Imaging, TMTT
Edwards Lifesciences LLC
Remote, United States
Perform CT reconstructions that are beyond the scope or experience of the field team in support of case planning to optimize patient outcomes.
Added 3 mins ago
RH
Client Technologies Specialist (Senior)
Robert Half
Augusta, ME
- $20 to $25 USD / hour
We are looking for a Client Technologies Specialist (Senior) to provide hands-on technical support and user-facing service in Augusta, Maine. This Long-term Contract position is fully…
Added 4 mins ago
RH
Junior System Administrator
Robert Half
Richmond, VA
- $30 to $40 USD / hour
Provides configuration and support for Windows, other server operating systems, and storage in highly virtualized on-premise data centers as well as in the cloud. Ensures code patches are…
Added 4 mins ago
Desktop Support Technician
Robert Half
Delray Beach, FL
We are seeking a technical, hands-on Desktop Support Technician to support end-user computing in a Windows-based enterprise environment. This role will focus on Windows support, workstation…
Added 4 mins ago
Business Intelligence Developer
Robert Half
Fort Lauderdale, FL
Our client is seeking a Business Intelligence Developer to design, build, and optimize data and reporting solutions that deliver actionable insights and support strategic decision-making…
Added 5 mins ago
Business Development Representative, Informatics - West
Abbott Rapid Dx North America, LLC
Remote, United States
Bachelor’s Degree preferrable in Business, Life Sciences, Engineering or related technical discipline
Added 5 mins ago
Clinical Specialist I, CPT - Asheville, NC
St Jude Medical S C Inc
NC
Our team is actively recruiting for a Clinical Specialist I, CPT in Asheville, NC. As a member of the clinical support team, is responsible for providing technical clinical expertise and…
Added 5 mins ago
Environmental, Health and Safety (EHS) Consultants (Field Based)
Environmental Resources Management, Inc.
Walnut Creek, CA · San Jose, CA · San Francisco, CA · Redmond, WA · Menlo Park, CA · Seattle, WA · Sunnyvale, CA
…(EHS) Consultants to join our growing Performance & Assurance technical team in Bay Area California and Seattle Metro…
Added 5 mins ago
Environmental Compliance Consultant (Field Based)
Environmental Resources Management, Inc.
Seattle, WA
In this role you will audit environmental programs, support permitting and regulatory reporting, and partner with lab researchers, facilities, security, and Global EHS teams to implement…
Added 5 mins ago
Environmental, Health and Safety (EHS) Specialists (Field Based)
Environmental Resources Management, Inc.
Walnut Creek, CA · San Francisco, CA
ERM is hiring motivated, hands-on Environmental, Health and Safety (EHS) Specialists to support a key client’s Global EHS operations across multiple sites in San Francisco-Bay Area,…
Added 5 mins ago
Consulting H&S Manager (Field Based)
Environmental Resources Management, Inc.
Walnut Creek, CA · San Francisco, CA
…Francisco-Bay Area, California. The ideal candidate brings managerial, technical, and industrial facility experience to help our client proactively address their H&S risks and…
Added 5 mins ago
SI
Assistant Project Manager
SSOE, Inc.
Austin, TX
- $73,000 to $95,000 USD / year
…helps track design progress, manage action items and decisions, support change control and risk mitigation, and coordinate reviews for cleanroom systems, process utilities, support spaces,…
Added 5 mins ago
Customer Service Center (CSC) Operations/Finance Manager - Tolling Operations
WSP
Raleigh, NC · Durham, NC · Greenville, SC · Charlotte, NC · Winston Salem, NC
Support client audits, site visits, and performance reviews, particularly in government-regulated environments.
Added 5 mins ago
II
Financial Systems Analyst
INIT Innovations in Transportation
Seattle, WA
- $100,000 to $140,000 USD / year
INIT Innovations in Transportation is seeking a Financial Systems Analyst to co-own and support the accounting service used across our transit agency projects. This role sits at the…
Added 5 mins ago
Senior Associate, Internal Audit
KPMG LLP
New York, NY
Assist in creating different strategies for client risk assessments and annual audit plans, and support the execution of those strategies

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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