Jobs in the United States

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Added 3 days ago
FI
Community & Business Banker
First Interstate Ban
Denver, CO
- $28 to $43 USD / hour
Child Care Assistance Program for eligible dependent(s).
Added 3 days ago
OS
Security Architect
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…Security Specialty or Microsoft Certified: Azure Security Engineer…
Added 3 days ago
Manager Preventative Medicine
GRMC Garrett Regional Medical Center
United States
1. Associate’s Degree in Nursing AND Five (5) years of clinical experience in a healthcare setting OR;
Added 3 days ago
Facilities INTERNSHIP - Asset Management & Operations
Neogen Corporation
Lansing, MI
…college or university, actively pursuing an undergraduate (associate’s or bachelor’s) or graduate (master’s or doctoral) degree in a relevant field of…
Added 3 days ago
School Speech Language Pathologist - Huffman, TX
Soliant Health
Huffman, TX
Master’s degree in Speech-Language Pathology required for SLPs; Associate’s or Bachelor’s degree in Speech-Language Pathology Assistant program for SLPAs
Added 3 days ago
SH
Cath Lab Technologist in Black Hawk, SD
Soliant Health
Black Hawk, SD
- $3,225 to $3,400 USD / week
Step into an advanced clinical environment supporting a high-acuity cardiovascular imaging program. This contract opportunity calls for an experienced Cath Lab Technologist ready to…
Added 3 days ago
Customer Service Associate I
Family Dollar
Hartford, CT
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 3 days ago
Customer Service Associate I
Family Dollar
Newport News, VA
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 3 days ago
Customer service assistant
Family Dollar
Newport News, VA
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 3 days ago
Sales Associate
Murphy Auto Group DBA MIRACLE TOYOTA
Augusta, GA
…demand of our customers. We need your help now. Our training program will allow experienced or non-experienced sales professionals to be successful from the very first day. We need goal…
Added 3 days ago
Project Intelligence Specialist, Bidding
ConstructConnect
Cincinnati, OH · Atlanta, GA
Bachelor's degree OR 6 months of successful experience in another role within ConstructConnect OR Associate degree and 2 years of experience in a corporate environment OR High school…
Added 3 days ago
Customer Experience Manager
ConstructConnect
Cincinnati, OH · Atlanta, GA
Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management…
Added 3 days ago
JU
Retail Store Associate
JBS USA
Eatontown, NJ
- $17 USD / hour
As a Retail Sales Associate, you create an exceptional experience for every guest by delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You engage customers…
Added 3 days ago
AS
Paraeducator / Teacher Assistant - Special Education - 213375
Anoka-Hennepin Schools
Anoka, MN
- $20.85 to $26.15 USD / hour
…have completed 60 semester/ 90 quarter credits or obtained an associate degree (or higher) from a regionally accredited institution or have passed the ParaEducator exam or ParaPro exam.…
Added 3 days ago
Corporate Leasing & Sales Specialist
ARCAN Capital
Atlanta/Smyrna/Marietta/Sandy Springs/Chamblee/Morrow, GA
…our portfolio of apartment communities. As a Corporate Sales Associate, you will play a vital role in driving occupancy by securing leases for properties within our portfolio - all from our…
Added 3 days ago
Community Energy Advisor
Cornell Univ (NYS Colleges & Exper Sta)
United States
Bachelor’s Degree or Associate Degree and 2 years of transferrable program/functional experience.
Added 3 days ago
HC
Administrative Assistant
Horry County, (SC)
Conway, SC
- $33,746.96 USD / year
Operational characteristics, services, and activities of assigned program area, including administrative, financial or HR functions.
Added 3 days ago
Tile Department Manager
Floor and Decor Outlets of America, Inc.
Wilmington, NC
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
Added 3 days ago
Microbiology Technician
National Beef
Liberal, KS
Checks completed paperwork for accuracy and as part of the dual check program will check other technicians’ work before turning in
Added 3 days ago
A
Manufacturing Engineering Technician
Actalent
Auburn Hills, MI
- $25 to $30 USD / hour
An Associate's Degree in Mechatronics is preferred.
Added 3 days ago
A
Civil Engineer (EI)
Actalent
Fort Wayne, IN
- $40 to $45 USD / hour
…from Engineer Intern to Professional Engineer,Project Manager, Associate, Partner, and ownership roles within the firm. If you're looking for more than just your next job and want a…
Added 3 days ago
Planner, Manufacturing
PRYER AEROSPACE LLC
Tulsa, OK
Coordinates with engineering, manufacturing, and supply teams to develop and guide the program manufacturing and tooling plan.
Added 3 days ago
Transformation Delivery Project Manager - Associate Director
DTCC Candidate Experience
Jersey City, NJ
The Project Manager – Associate Director is a senior delivery role within the Enterprise Transformation organization, accountable for the successful management of complex initiatives that…
Added 3 days ago
HN
PT DSP – Residential SUD Program
Hampton-Newport News Community Services Board
Hampton, VA
- Up to $20.44 USD / hour
The Hampton-Newport News Community Services Board (H-NNCSB) is hiring a Part-Time Direct Care Associate to join our Southeastern Family Project (SEFP) residential treatment program.
Added 3 days ago
Senior - Regional Field Engagement Specialist
Bread Financial Payments, Inc
Chadds Ford, PA · NY
The Senior Regional Field Engagement Specialist is pivotal in enhancing the client's associate and customer experience with Bread Financial products. The Field Team at Bread Financial works…

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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