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Sr. Manager, Health, Safety and Wellbeing
GRIFOLS, S.A.
CA-Los Angeles, CA
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Nurse Manager (Full-Time), (Irvine, CA)
Phoenix Houses of California Inc
Irvine, CA
- Full-time
Reporting to the Senior Program Director the Nurse Manager is responsible for leading members of the multidisciplinary team to meet the health needs of patients. The position is responsible…
Added 1 min ago
Construction Manager
WillScot
NC
WillScot seeks an experienced Construction/Project Manager to support the front-end pre-construction phases of our custom complex construction projects by:
Added 1 min ago
CI
Clinician, Recovery & Reentry
Cook Inlet Tribal Council Inc.
Chugiak, AK
- $74,000 to $104,400 USD / year
Serve as lead clinician or provide expertise on treatment-related issues to program staff.
Added 3 mins ago
Construction Services Manager
David Evans & Associates Inc
SLC, UT
The Construction Engineering Services Practice is seeking a Construction Services Manager in Salt Lake City, UT.
Added 3 mins ago
UO
Research Services Clinical Sciences Regulatory Program Manager
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Job Title: Research Services Regulatory Compliance Program Manager
Added 3 mins ago
MS
Lecturer, Fire and Emergency Response Administration
Metropolitan State University
Denver, CO
- $40,123 USD / year
MSU Denver invites applications for a full time lecturer position in the Fire and Emergency Response Administration program. This is a 9 month contracted faculty position with the potential…
Added 3 mins ago
UO
DOM Post Award Core Grants & Contract Program Manager
University of Colorado Denver
Aurora, CO
- $70,814 to $90,937 USD / year
Post Award Core Grants & Contract Program Manager
Added 3 mins ago
RC
Property Manager
Regency Centers
Greenwood Village, CO
- $31,533 USD / year
…and experiences makes us better. We are seeking a Property Manager to join our regional office located in Denver, Colorado. The Property Manager will be responsible for the operations and…
Added 3 mins ago
CI
Senior Commercial Counsel
Cribl, Inc
Denver, CO
- $150,000 to $200,000 USD / year
Use standardized contract review and risk-assessment processes, including documenting contracts and obligations, and use contract and matter management tools and software;
Added 4 mins ago
OS
SST Sustainment Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…providing Engineering Support as a member of the SST System Program Office (SPO) in Combat Forces Command (CFC), Mission Delta 2 (MD2), Second Sustainment Squadron…
Added 4 mins ago
Construction Superintendent/QCM/SSHO (Dual/Triple-Hat)
Wichita Tribal Enterprises
Albuquerque, NM
…construction activities, implementing the Three-Phase Quality Control Program, administering project safety requirements, and ensuring all work is completed safely, efficiently, and in…
Added 4 mins ago
HS
Deputy Program Manager
HunaTek System Solutions
Colorado Springs, CO
- $140,000 to $165,000 USD / year
HunaTek is seeking an experienced Deputy Program Manager to support a large, complex U.S. Department of Defense communications, network, cybersecurity, engineering, and information…
Added 4 mins ago
HS
Program Manager
HunaTek System Solutions
Colorado Springs, CO
- $165,000 to $200,000 USD / year
HunaTek is seeking an accomplished Program Manager to lead a large, complex U.S. Department of Defense communications, network, cybersecurity, engineering, and information technology…
Added 4 mins ago
UO
Research Services Principal Professional (Post Award Specialist)
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Assist with grant and contract management in the Department of Emergency Medicine.
Added 4 mins ago
EP
Financial Services Program Manager
El Paso County
Colorado Springs, CO
- $78,000 to $88,000 USD / year
El Paso County’s Financial Services Program Manager role offers the opportunity to put those strengths to work for our community. You’ll help build out the Community Services Block Grant…
Added 4 mins ago
UO
Post Award Manager
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
The Post Award Manager provides strategic leadership and operational oversight for post-award grant administration and financial management, ensuring compliance with sponsor requirements,…
Added 4 mins ago
UO
Lifecycle Grants & Contracts Professional (Open Rank)
University of Colorado Denver
Aurora, CO
- $50,160 to $56,982 USD / year
The position collaborates with the Lifecycle Grants and Contracts Program Manager and Office of Research and Scholarship staff to provide coordinated research administration services and…
Added 4 mins ago
T
Technical Program Manager (New Platform/Application Development)
TEKsystems
Boca Raton, FL
- $80 to $90 USD / hour
The Technical Program Manager will lead the planning, coordination, and execution of a new application/platform. This role will serve as the bridge between Product, Engineering,…
Added 4 mins ago
T
Cluster Telecommunications Services Manager
TEKsystems
Los Angeles, CA
- $75 to $85 USD / hour
The Cluster Telecommunications Service Manager (CTSM) is responsible for the end-to-end strategic planning, coordination, and intentional delivery of telecommunications services across a…
Added 4 mins ago
Senior Director, Contracting Systems, Governance and Operations
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
…function. It unifies two mandates under one accountable leader: the Contract Operations team that runs the contracting backbone today (templates and template governance, playbooks and…
Added 4 mins ago
T
Data Management Analyst
TEKsystems
Charlotte, NC
- $65 to $75 USD / hour
…Qualifications 7+ years of Business Analysis, Data Analysis, or Product/Program delivery experience. Experience leading requirements gathering and business process analysis initiatives.…
Added 4 mins ago
T
Marketing Rater
TEKsystems
Menlo Park, CA
- $20 to $25 USD / hour
…to support a specialized advertising quality and evaluation program. In this role, you will review campaign-related content, recommendations, strategies, and performance insights across the…
Added 4 mins ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Phoenix, AZ
- $55 to $75 USD / hour
DescriptionThe Wireless Implementation Team is seeking an experienced Project Manager to support wireless small cell deployment projects. This individual will oversee all pre-construction…
Added 4 mins ago
T
Desktop Support Technician
TEKsystems
Carrboro, NC
- $25 USD / hour
DescriptionOur client is in need of a help-desk/desktop support person for contract-to-hire. Today, there are 3 support techs and a manager on the Infrastructure team supporting 1000 users…

Constellation

Customer Experience Manager

Houston, TX, United States

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Job details

Experience: Bachelor's degree and 8 years of relevant experience, or 12 years of experience in lieu of the degree
Posting language: English
Posted: Oct 26, 2026

Original job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $117,000 to $130,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

As an influential part of our customer-centric organization, the Customer Experience Manager leads the development and execution of the customer-experience measurement (NPS) and provides insights and improvement strategies across Retail business segments and supporting functions. The position analyzes Voice of Customer data to identify experience gaps and strengthen customer trust, loyalty, retention, and ease of doing business. The role serves as a cross-functional leader and customer advocate, partnering with Sales, Customer Care, Operations, Digital, Marketing, Sales Enablement, Analytics, and Product teams to embed customer insights into strategic business decisions, digital experiences, seller practices, and continuous improvement efforts. The manager also establishes CX governance and closed-loop accountability, manages vendor relationships, and communicates actionable recommendations to business and executive stakeholders.

Primary Duties and Accountabilities

Integrate customer feedback with operational, transactional, digital, behavioral, and market data to identify trends, root causes, segment differences, and improvement opportunities; translate findings into clear executive narratives and actionable business recommendations.
Develop, manage, and continuously improve the organization's CX measurement and insight strategy, including NPS, HX Trust ID, and competitive benchmarking, through relationship surveys, bi-annual studies, and external research
Represent the voice of the customer in experience-focused initiatives, informing journey maps, personas, use cases, requirements, product priorities, feature roadmaps, user-experience decisions, and adoption strategies.
Manage strategic CX vendor relationships, including scope and deliverable alignment, service quality, contract or budget responsibilities as assigned, and the application of external research and benchmarks to business decisions.
Lead cross-functional CX governance with defined closed-loop expectations to ensure timely customer follow-up, issue escalation, and trending gaps in customer experience.
Monitor whether agreed actions are completed and assess their effect on customer outcomes where data is available.

Minimum Qualifications

Bachelor's degree and 8 years of relevant experience, or 12 years of experience in lieu of the degree
Demonstrated experience integrating qualitative and quantitative data and translating findings into actionable business recommendations.
Demonstrated success leading complex, cross-functional initiatives without relying solely on direct authority
Ability to manage multiple priorities, exercise sound judgment, and operate effectively within ambiguity
Experience presenting data insights, recommendations, and complex concepts to senior leaders and varied business audiences
Strong organizational skills and experience managing external vendor relationships
Proficiency with Microsoft Office Suite applications and experience using data-visualization
Excellent written, verbal, analytical, facilitation, and executive-presentation skills
Travel required as necessary to meet business needs and in-person attendance for trainings, all-hands meetings, and other moments that matter

Preferred Qualifications

Experience designing or managing Voice of the Customer, NPS, CSAT, customer-effort, trust, or loyalty measurement programs.
Experience with survey methodology, questionnaire design, sampling, qualitative research, statistical interpretation, or competitive benchmarking.
Experience supporting digital-product, customer-journey, UX, persona, or service-design initiatives.
Experience operating in commercial energy, utilities, B2B services, or another complex and regulated industry.
Experience embedding customer insights into sales, account management, customer care, or enablement processes.

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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Skills

Customer experience
Research
Organizational skills
Microsoft Office
Data visualization
Presentation skills
Customer insight
Sales
Customer service

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