Account Manager I

Who We Are As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $74,800 to $88,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). Primary Purpose of Position The Account Manager I will provide both post-deal and pre-deal support for the sales team and assigned customers. This role requires a proficient understanding of our systems and processes to accurately and timely address customer issues. As a customer-facing position, it demands effective communication with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

Primary Duties and Accountabilities

• Deliver best-in-class post deal solutions and demonstrates expert skills to assist customers/brokers with issue resolution.
• Perform proactive welcome calls and first bill calls while providing Energy Manager portal guidance to ensure a seamless customer onboarding experience.
• Effectively navigate and consistently produce energy prices and contracts for customers and brokers.
• Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
• Knowledge of systems/processes as well products/services to ensure a best in class customer experience.
• Demonstrate proficiency with downstream systems, including billing, to pull reports needed to resolve post-deal issues.
• Demonstrates proactive behaviors to strengthen customer relationships.
• Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues.
• Demonstrates the ability to communicate effectively in person, on the phone, or via email.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other meaningful engagements.

Minimum Qualifications

• Bachelor's degree and 2-years experience, in lieu of degree 6-years experience
• Proficient in Microsoft Office Suite
• Effective written and oral communication skills
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Demonstrated ability to effectively build and maintain relationships with internal and external customers
• Flexibility to handle multiple daily deadlines and adapt to changing priorities

Preferred Qualifications

• 2-years direct customer service experience
• 2-years of energy industry experience
• 5-years Account Management experience