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Cincinnati - Safety & Health Consultant - PN: 20068542 - copy
State of Ohio
Springdale, OH
Best place to work in the state and with a sense of family and support.
Added 2 mins ago
Receptionist - Endocrinology - Moline
Trinity Health
Moline, IL
…information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of…
Added 2 mins ago
TH
Referral Specialist - Full Time
Trinity Health
Mason City, IA
- Full-time
…Serving as a liaison between patients, providers, and medical support staff, the referral specialist ensures timely coordination of care by verifying insurance eligibility, obtaining prior…
Added 4 mins ago
Vocational Rehabilitation Counselor I, II, III
State of Delaware
Dover, DE
Provides specialized vocational rehabilitation services, counseling, and support to clients and family members that promote successful employment and greater independence.
Added 4 mins ago
Equipment Operator I
State of Delaware
Dover, DE
Drives and controls on/off-road equipment to haul supplies to and from the work site. This may include public highway systems.
Added 4 mins ago
Engineer I
State of Delaware
Dover, DE
Tests or evaluates materials, equipment, systems and facilities.
Added 4 mins ago
Aviation Services - NDT Level III / Chief Inspector
PROtect, LLC
TX
Provide technical support for aircraft, component, structural, and maintenance-related NDT applications.
Added 4 mins ago
DB
Part Time Bridal Sales
David's Bridal
San Diego, CA
- Part-time
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate…
Added 5 mins ago
Season Lvl III Stf RN Hospital - MV
Kaiser Permanente
Moreno Valley, CA
…Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers,…
Added 5 mins ago
IT Applications Engineer VI, Web
Kaiser Permanente
Greensboro, NC
…critical Web applications with activities spanning Production support, keeping each application secure and in compliance with regulatory needs, triaging and resolving complex technical…
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Assistant Nurse Manager - Emergency Department
Kaiser Permanente
Santa Rosa, CA
…models; assisting the implementation of patient care delivery systems and practice standards in several locations; supporting investigations into patient/family/member concerns regarding…
Added 6 mins ago
MDS Coordinator RN
Pruitt Health
Raleigh, NC
PruittHealth is seeking an experienced Registered Nurse (RN) – MDS Coordinator to support resident assessments, care planning, reimbursement processes, and quality outcomes. In this role,…
Added 8 mins ago
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Creative Development Manager
Thermacell Repellents, Inc.
Bedford, MA
- $86,000 to $115,000 USD / year
Tools & Systems Ownership: Own and optimize creative workflow and asset management tools (e.g., Lytho, Canto, Asana, Oracle PLM, Monday, Workfront).
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Receptionist - Corsicana Crossing Clinic
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Student Loan Support – Assistance available for eligible roles
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Area Planner
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Prepares performing organization's work logic in support of overall project schedule
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Senior Internal Audit Manager, Standards and Training
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…Management, evaluate whether risks are adequately controlled, and support governance, risk management, and internal controls through effective challenge of…
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Senior Manager, Offer and Client Experience – Forge Integration
Charles Schwab
Westlake, TX
…of Schwab's private markets business. This includes aligning systems, processes, and teams across both firms while developing and supporting the products, platforms, and client experiences…
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Lead, Manufacturing Engineering (MRO/ Plant Maintenance)
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…objectives, ensuring system stability and performance for production systems, and contributing to continuous improvement…
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Lead, Manufacturing Engineering (Quality)
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Rockwall, TX
…objectives, ensuring system stability and performance for production systems, and contributing to continuous improvement…
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Lead, Manufacturing Engineering (SAP Warehouse Execution) 1
L3Harris
Rockwall, TX
…objectives, ensuring system stability and performance for production systems, and contributing to continuous improvement…
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Lead, Manufacturing Engineering (Production Planning/PMMO)
L3Harris
Rockwall, TX
…objectives, ensuring system stability and performance for production systems, and contributing to continuous improvement…
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Data Integration Developer
MD Anderson Cancer Center
Remote, United States
At UT MD Anderson, the Data Integration Developer contributes directly to the institution's education, research, and operational excellence initiatives by ensuring reliable, secure, and…
Added 10 mins ago
TS/SCI Content Developer - SIEM/SOAR
Insight Global
JBSA Lackland, TX
Analyze, onboard, and optimize security logs within the SIEM to support efficient platform performance and effective threat detection.
Added 10 mins ago
Medical Assistant - Ophthalmology
Community Health Systems
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Student Loan Support – Assistance available for eligible roles
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Sr. Sales Strategy Analyst
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…monitoring sales performance, and ensuring data accuracy across systems. Working cross-functionally with Finance, Product Management, Supply Chain, and Sales Leadership, the Analyst helps…

Constant Contact

Technical Support Specialist - Lead Generation

Remote, United States

Pay Transparency - All Full Time Employees $20.20 - $25.25 USD

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Job details

Pay: Pay Transparency - All Full Time Employees $20.20 - $25.25 USD
Experience: 2 years of relevant experience required
Posting language: English
Posted: Nov 4, 2026

Original job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Constant Contact’s Lead Gen & CRM platform is a Gainesville-bred, cloud-based automation technology platform for marketing agencies and small- to mid-sized businesses (SMBs) that rivals top competitors with its features, functionalities, and performance. We pride ourselves in knowing that our product is powerful, affordable, and accessible for everyone. With a team working from home offices across the country, we're looking for people who like working in small teams and are excited about being part of a fast-growth organization.

With that in mind, we are looking for someone that can bring a broad range of technical and user support services to the organization. The Technical Support Specialist will be responsible for resolving technical support queries that come in via phone, email, and chat systems related to our in-house Lead Gen & CRM software application. You will also conduct comprehensive bug reports, submit feature requests and usability requests, and test applications.

Are you inquisitive and attentive when people present you with their questions or issues? Do you enjoy troubleshooting and solving difficult problems with special attention to customer needs? If you answered yes to these and you are interested in joining a dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!

What You'll Do:

Provide technical software support for a global customer base
Provide timely and high-quality technical support to clients worldwide via email, chat, phone, or as additional channels are identified in the future
Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending cases
Formulate alternative or unique solutions to help customers achieve their goals
Collaborate with engineering team through creation of Jira tickets and direct communication to resolve customer issues and feature requests
Track progress and work with other departments towards timely resolutions.
Document and communicate operational issues, system defects, workarounds, hot fixes and product enhancements in ticket systems
Contribute to internal knowledge base for current and new team members
Ensure support cases are properly classified for use in the app success initiative
Days off and schedules may vary based on the needs of the business
Other duties as assigned

Who You Are:

You are comfortable working with a SaaS solution and supporting customers who utilize it
You can communicate clearly in verbal and written form to a variety of audiences
You are comfortable and effective in presenting ideas and information to stakeholders
You enjoy thinking critically and are not daunted by complex situations
You are naturally inquisitive and curious which makes you a creative problem solver
Self-driven to succeed in current position, as well as driven to excel in overall career
You have great self-awareness and can take initiative and prioritize effectively
Strong knowledge of Microsoft (Word, Excel, PowerPoint) and/or Google suite applications (Docs, Sheets, Slides)
2 years of relevant experience required
Experience using Salesforce, Zapier, or other marketing automation tools is a plus!
Knowledge of email deliverability concepts is a plus!
Previous experience using HTML and API is a plus!
If you are bilingual, that is a plus!

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees $20.20 - $25.25 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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More about this job

Skills

Technical support
Lead generation
Constant Contact
Troubleshooting
Jira
Communication skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Docs
Google Slides
Salesforce
HTML
Bilingualism

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