Office Manager

Summary

Job title: Office Manager

Department: Norfolk - 3E

Description

Summary:

This position plays an important role in supporting the daily operations, employee development, customer service, and overall success of a 3E Profit Center.

Working closely with the Profit Center Manager, the Profit Center Supervisor helps ensure the business operates efficiently, employees are supported and held accountable, customers receive exceptional service, and operational and financial goals are achieved.

Reports to: PC Manager

Minimum Qualifications:

• Previous experience in a supervisory, team leadership, sales, operations, or related role.
• Strong leadership skills with the ability to motivate, coach, and develop others.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to prioritize responsibilities and manage multiple tasks in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering excellent service.
• Demonstrated initiative, accountability, and sound decision-making.
• Comfortable working in a hands-on operational environment.
• Proficiency with computers and the ability to learn business management and inventory systems.

Preferred Qualifications:

• Experience in electrical distribution, wholesale distribution, industrial supply, or a related industry.
• Knowledge of inventory management, purchasing, warehouse operations, or inside sales.
• Experience working with financial reports, budgets, or business performance measurements.
• Previous experience supervising employees or coordinating daily team operations.
• Familiarity with electrical products, equipment, and contractor/customer relationships.

Working Conditions:

• This position operates in an office environment which requires sitting and working at a computer workstation for extended periods.

Supervisory Responsibilities: No

Essential Job Functions:

Leadership & Employee Development

• Provide daily leadership, direction, and support to Profit Center employees.
• Lead by example, demonstrating a strong work ethic, professionalism, and accountability.
• Assist with training, coaching, and developing employees to improve individual and team performance.
• Establish clear expectations and hold employees accountable for their responsibilities.
• Help coordinate daily staffing, work assignments, and operational priorities.
• Foster a positive, productive, and team-oriented work environment.
• Assist the Profit Center Manager with employee performance discussions and addressing workplace concerns.
• Identify opportunities to improve employee engagement, communication, and efficiency.

Profit Center Operations

• Assist in overseeing daily operations, including warehouse activities, inventory management, purchasing, order processing, and customer service.
• Coordinate workflow to ensure customer orders are processed accurately and efficiently.
• Monitor operational procedures and identify opportunities for improvement.
• Help ensure inventory accuracy, proper material handling, and organized warehouse operations.
• Assist with purchasing decisions, inventory levels, and stock availability.
• Support coordination between inside sales, outside sales, warehouse, and delivery personnel.
• Ensure company policies, safety standards, and operating procedures are consistently followed.
• Resolve operational challenges and make timely decisions to keep the business running smoothly.

Sales & Customer Relationships

• Support the Profit Center's sales efforts and overall business growth.
• Build and maintain strong relationships with customers, vendors, and internal team members.
• Assist employees in resolving customer concerns and identifying solutions.
• Encourage a customer-focused and sales-oriented environment.
• Work with the sales team to identify opportunities to increase business with existing and prospective customers.
• Help ensure timely follow-up on customer quotations, orders, and service needs.
• Promote teamwork between sales and operations to deliver an exceptional customer experience.

Financial Performance & Business Accountability

• Develop an understanding of Profit Center financial statements and key business performance indicators.
• Work with the Profit Center Manager to monitor sales, gross profit, expenses, and overall profitability.
• Assist in identifying opportunities to improve margins, reduce unnecessary expenses, and increase operational efficiency.
• Support inventory management practices that improve inventory turnover and minimize excess or obsolete stock.
• Help monitor accounts receivable and coordinate with appropriate personnel to address customer account concerns.
• Participate in business planning, goal setting, and performance reviews.
• Take ownership of assigned responsibilities and contribute to achieving Profit Center financial and operational goals.

Communication & Problem-Solving

• Serve as a point of contact for employees regarding daily operational questions and challenges.
• Communicate effectively with the Profit Center Manager regarding employee concerns, customer issues, and business performance.
• Demonstrate sound judgment when making decisions and resolving problems.
• Identify potential issues before they become larger challenges.
• Take initiative to recommend and implement improvements within assigned authority.
• Promote a culture of teamwork, accountability, and continuous improvement.

CED is an Equal Opportunity Employer - Disability | Veteran