Jobs in the United States

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Temporary Team Leader (Onsite)
Concentrix CVG Customer Management Group Inc.
Lake Mary, FL
- $45,000 to $47,000 USD / year
Must reside in the United States and have a valid U.S
Added just now
Senior SDET – Robot Framework
Concentrix CVG Customer Management Group Inc.
Omaha, NE
Conduct API testing using tools such as Postman, REST Assured, or SoapUI.
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Sr. Director, Supply Chain Excellence & AI Enablement
Owens & Minor Distribution Inc.
Remote, United States
- $168,000 to $220,000 USD / year
Champion deployment of AI-enabled planning tools, digital copilots, automation solutions, and advanced analytics platforms.
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Bioinformatics Scientist II
Veracyte
Remote, United States
Knowledge of bioinformatics best practices, reproducible research methods, and software version control tools.
Added just now
Sr. Integrations Engineer
ITS National, LLC
Remote, United States
Leverage AI-assisted development tools (e.g., Claude) to accelerate map development, troubleshooting, and trading-partner onboarding, while maintaining rigorous review standards for…
Added just now
Principal Power Systems Engineer - R&D
ON.energy
Houston, TX · Miami, FL · Reston, VA
Tools: Expertise with PSCAD, PSSE, PSLF, MATLAB/Simulink, and related simulation platforms; experience with HIL or real-time simulation platforms strongly preferred.
Added 1 min ago
Branch Manager - South Lyon, MI
The Huntington National Bank
South Lyon, MI
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 1 min ago
Home Health Speech Language Pathologist (PRN)-Bellaire, TX
PARS Therapy
Bellaire, TX
Comfortable troubleshooting basic technical issues related to speech therapy tools and digital platforms
Added 1 min ago
School-Based Certified Occupational Therapy Assistant (COTA) | Sacramento, California
Soliant Health
Sacramento, CA
Promote independence and skill development for students through adaptive strategies and supportive tools
Added 1 min ago
IP
After School Enrichment Specialist - IDEA Harlingen (Immediate Opening)
IDEA Public Schools
Harlingen, TX
- $14 USD / hour
Work closely with Site Coordinator and Project Director to: Organize schedule of enrichment and/or recreational activities. Implement evaluation tools.
Added 1 min ago
Clinical Research Coordinator B
Trustees of University of Pennsylvania
United States
…consistency by identifying workflow needs and contributing to tools, guidance documents, or process improvements that enhance study…
Added 1 min ago
Manager, People Analytics and Planning
Ford
Dearborn, MI · Dearborn
…a clear point of view. You will build analytics products in tools such as Visier, Qualtrics, and Power BI. You will also manage the ETL processes that bring data from many systems together…
Added 1 min ago
Nail Technician Substitute
Community HigherEd
Tulsa, OK
Must have experience in massage techniques, arm, hand, leg, and foot anatomy, manicuring, pedicuring, and various artificial nail applications
Added 1 min ago
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Lead Software Engineer
Small Business Consulting Corporation
Shreveport, LA
- $180,000 to $200,000 USD / year
Experience using AI-assisted software development tools effectively
Added 2 mins ago
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Apartment Community Manager - Zerzura
AIR Communities
Las Vegas, NV
- $85,000 to $95,000 USD / year
Knowledge of various property management systems and tools (ie, Entrata, OneSite, SmartRent, Salesforce etc.)
Added 2 mins ago
Fire Sprinkler Service Helper
Pye-Barker Fire & Safety, LLC
Schertz, TX
Must have a clean driving record and active driver’s license (if driving is required)
Added 2 mins ago
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Mid-Market Account Executive
Luxury Presence
Remote, United States
- $120,000 USD / year
Curious about using AI and new tools to work faster and sell smarter
Added 2 mins ago
VP of Operations
Embarc Advisors
OR
…consulting; experience leading marketing or business development; tools you've built with low-code or AI; a Bay Area base; a master's in finance, economics, math, business or social…
Added 2 mins ago
Talent Manager
Robert Half Inc.
United States
TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
Added 2 mins ago
Talent Manager - Contract Finance & Accounting
Robert Half Inc.
United States
TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
Added 2 mins ago
Talent Manager (Finance & Accounting)
Robert Half Inc.
United States
TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
Added 2 mins ago
Process Engineer II/Sr
Abzena Inc.
Bristol, PA
Develop and implement standardized engineering practices, technical tools, and operational improvements across manufacturing operations.
Added 2 mins ago
IL
Seasonal Professional Development Specialist (Core)
Imagine Learning
Remote, United States
- $25 USD / hour
…creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of…
Added 3 mins ago
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Travel IR Registered Nurse in Marietta, GA
Soliant Health
Marietta, GA
- $2,282 to $2,414 USD / week
…experienced IR teams and leadership styles, providing you with fresh tools and insights that drive professional development and enrich your…
Added 3 mins ago
Director, Not for Profit and Healthcare Banking
BMO Bank N.A.
San Francisco, CA
Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.

Conservice LLC

Support Solutions Analyst

Logan, UT, United States
Salt Lake City, UT, United States

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Job details

Posting language: English

Original job description

About Conservice Connectivity

Conservice Connectivity (formerly Onboard) runs bulk internet programs for multi-family, single-family, and commercial properties nationwide. Based in Salt Lake City, Utah, we build, launch, support, and manage internet programs from contract negotiation through resident support. Our platform automates the operational, financial, and technical sides of these programs, and our support teams serve hundreds of thousands of residents. Property managers get a reliable internet amenity and a new revenue stream without taking on the day-to-day work of running it.

Department Overview

The Support Department provides customer service for residents and property management teams. The department handles customer inquiries, resolves service issues, and runs quality control across support interactions. Teams operate 365 days a year and are the main point of contact for residents and property teams. The department hires for both US-based and Philippines-based positions.

Position Overview

The Support Solutions Analyst leads high-profile and special projects, such as pilots, as assigned by Support leadership. Assigned projects can come from any client, property type, or service provider. For each project, the analyst builds the support processes, documentation, and training it needs, tests new approaches, and turns what works into repeatable processes for the wider Support team. Day-to-day support and standard processes stay with the broader Support team.

This is a project and process role, not a day-to-day escalation role. The analyst works closely with the Account Management team, the Enablement and Training team, the Project Management Office, Implementation, and Resident Marketing to launch new clients and properties, roll out changes to existing ones, and fix recurring problems at the root. Strong project management, data analysis, and written communication skills are essential.

This position is part of the Support Solutions Team within the Support Group and reports to the Support Solutions Lead.

Core Objectives

Build support processes for assigned high-profile and special projects
Prepare Support for assigned high-profile client launches and changes, so residents have a working support path on day one
Run assigned special projects and pilots, then turn the results into recommendations and repeatable processes
Find and fix recurring support issues tied to assigned projects through data analysis and cross-functional problem solving
Keep documentation, training, and knowledge base content for assigned projects accurate through launch and handoff to the broader Support team

Day-to-Day Responsibilities

Primary Responsibilities

Lead assigned continuous improvement projects focused on support workflows, policies, and resident experience
Take on special projects assigned by Support leadership, such as pilots, including planning, tracking results, and reporting outcomes
Partner with Account Management, PMO, and Implementation to prepare Support for assigned high-profile launches, including call paths, escalation contacts, and client- or property-specific procedures
Create training materials, knowledge base articles, and process documentation for assigned projects
Design escalation paths and response procedures for assigned projects, including service-impacting events such as outages and provider service changes

Additional Responsibilities

Coordinate with service providers on workflows and integration changes
Analyze support metrics, ticket trends, and client- and property-level data to spot problem areas and improvement opportunities
Support transitions affecting clients and properties, such as phone system changes, platform migrations, and provider switches
Work with Resident Marketing on resident-facing communication for changes
Partner with the Enablement and Training team to roll out training for new processes, tools, and pilot outcomes
Partner with the Account Management team to align on client needs, expectations, and changes that affect support
Facilitate cross-functional working sessions to gather requirements and agree on solutions
Present project updates and recommendations to Support leadership
Track deliverables and maintain project documentation in project management tools

Schedule & Availability

Operating Hours

US-based office hours on Mountain Time or Eastern Time schedule
Monday through Friday
Follows Conservice Connectivity corporate calendar

Schedule Flexibility

Full-time position
Work-from-home position with optional hybrid arrangement for those local to Salt Lake City
Must be available for cross-functional meetings and project collaboration sessions

Benefits Package

Work-from-home environment
Company-provided equipment (laptop, headset)
Company-sponsored health benefits
Paid time off and holiday pay
Employee recognition programs

Education & Experience

High school diploma or equivalent required
2+ years in a Support team, with increasing responsibility over time
Experience leading support projects or process improvement initiatives
Background in project management and cross-functional collaboration
Experience writing training materials and process documentation
Experience in a service-oriented or shared-services operations team, working with stakeholders across business units

Language Requirements

Professional written and verbal English communication skills
Professional written and verbal Spanish communication skills (for Spanish-speaking roles)
Clear pronunciation and strong listening comprehension
Strong written communication for documentation and stakeholder updates

Technical Requirements

Reliable high-speed internet connection (minimum 25 Mbps download and 10 Mbps upload)
Quiet, dedicated workspace
Proficiency in project management tools (Jira, Asana, or similar)
Data analysis skills, including advanced Excel or Google Sheets
Experience with process documentation and workflow design tools
Ability to build clear presentations for leadership
Familiarity with support platforms (Zendesk preferred)

Preferred Qualifications

Experience supporting residential properties or working with property management teams
Past customer service, call center, operations, or similar experience
Experience in early-stage startups, high-growth teams, or newly formed business units within larger organizations
Experience with Conservice Connectivity (formerly Onboard) support operations
Knowledge of the property management and telecommunications industries
Background in process improvement methods (Lean, Six Sigma)
Experience with change management and training development
Familiarity with data visualization tools (Tableau, Power BI)
Project management certifications (PMP, Agile/Scrum)

Geographic Requirements

United States Positions

Must be physically located in the United States
Must be legally authorized to work in the United States
Must work within Mountain Time or Eastern Time zone hours

Philippines Positions

Must be physically located in the Philippines
Must be legally authorized to work in the Philippines
Must work within US Mountain Time or Eastern Time zone hours (night shift)

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Jobs in the United States