Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.
Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.
Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.
How you will impact the organization…
As the Clinical Workflow Solutions Engineer, you will translate real-world clinical and operational processes into configured, pre-built workflow templates inside Harmony Workflow, working hand-in-hand with the Consensus product team through agile sprints to prioritize, build, and refine platform enhancements. You will also partner directly with co-design and early adopter customers to validate, adapt, and launch new workflows in production - ensuring what we build reflects how care teams actually operate. This role reports to the VP of Healthcare Solutions and collaborates closely with Product Management, Engineering, Implementation, and Customer Success.
The value you will deliver…
- Clinically Adjacent Workflow Design & Pre-Build:
- Design and pre-build segment-specific workflow templates in Harmony Workflow for imaging, oncology, and post-acute referral management (SNF, home care, and rehab), grounded in real clinical and operational processes.
- Translate referral, intake, scheduling, authorization, and care-coordination steps into structured, automated workflow logic that reflects how clinicians and care teams actually work.
- Maintain a library of reusable, configurable workflow templates by segment that can be rapidly adapted for new customers and use cases.
- Identify workflow gaps, edge cases, and exception paths (e.g., urgent referrals, denials, missing clinical documentation) and design handling for each within the platform.
- Product Collaboration & Agile Development:
- Partner with the Consensus product team as an embedded clinical subject matter expert throughout the agile sprint cycle - backlog grooming, sprint planning, story writing, and acceptance criteria.
- Translate clinical workflow requirements into detailed user stories and acceptance criteria that engineering can build against.
- Participate in sprint reviews and demos, providing clinical validation and feedback on new Harmony Workflow features and enhancements.
- Help prioritize the product roadmap by surfacing the highest-impact workflow gaps and opportunities from the field.
- Co-Design & Early Adopter Customer Engagement:
- Work directly with co-design and early adopter customers to understand their existing clinical and operational workflows for imaging, oncology, and post-acute referral management.
- Lead workflow discovery sessions with clinical and operational stakeholders (referral coordinators, care managers, schedulers, clinicians) to map current-state processes and design future-state workflows in Harmony.
- Configure, test, and iterate on customer-specific workflow builds in partnership with implementation and engineering, ensuring a smooth path from design to go-live.
- Gather structured feedback from early adopters and feed it back into the product team to refine templates and platform capabilities.
- Clinical Subject Matter Expertise:
- Serve as a real-world practice workflow voice on the HSS team, ensuring workflow design decisions reflect sound judgment and real-world care delivery.
- Support Sales, Marketing, and Professional Services with clinical context, workflow demonstrations, and segment-specific expertise during the sales and implementation lifecycle.
- Stay current on clinical and operational trends within imaging, oncology, and post-acute care to inform workflow design and roadmap priorities.
- Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
What you will bring to the table…
- Some level of clinical expertise is preferred: NP, PA, LPN
- BA degree required. Advanced clinical degree desired.
- 3+ years experience working in a high volume specialty practice environment - such as medical imaging, ambulatory oncology, cardiology, etc.
- Direct experience with referral management, care coordination, prior authorization, or care transitions in a hospital, health system, or post-acute setting.
- Demonstrated ability to translate complex clinical workflows into structured, logical process design (e.g., workflow diagrams, process maps, configuration logic).
- Comfort working in an agile product environment - sprint ceremonies, user stories, and iterative build-and-feedback cycles.
- Excellent communication skills, with the ability to engage credibly with clinicians, operational leaders, and technical product/engineering teams.
- Willingness to travel to customer sites for discovery and co-design sessions.
You will stand out if you also have…
- Clinical background - as a RN, NP, PA, or LPN.
- Experience with workflow automation, orchestration, or no-code/low-code configuration platforms.
- Prior experience in health IT, clinical informatics, or a solutions/implementation role at a healthcare technology company.
- Experience working with Epic or other major EHRs (Oracle Health, Meditech) is preferred but not required, including how clinical workflows interact with them.
- Experience serving as a subject matter expert supporting product development (user research, requirements gathering, UAT).
- Advanced degree (MSN, DNP, or a PA-specific graduate degree) or additional certification in case management, care coordination, or informatics.
- Experience specifically in imaging/radiology operations, oncology navigation, or post-acute discharge planning.
Additional details…
- Location requirements: Fully remote within the U.S.
- Travel requirements: Up to 10% travel.
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
- Technology requirements: Reliable, high speed internet.
- Eligible for sponsorship: No
The salary range for this role is $180,000.00 - $190,000.00 USD annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired. We are not accepting agency submissions for this role.
To learn more about us visit consensus.com
