Jobs in the United States

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Added 3 mins ago
HH
RN Emergency
HCA Healthcare
Caldwell, ID
- $34.91 to $52.37 USD / hour
Stroke response times nearly half of the national average. Cutting-edge SPOT Technology that detects sepsis earlier than the human eye. An Enhanced Surgical Recovery program that reduces…
Added 3 mins ago
Cloud Engineer
Maximus
Boise, ID
Consult with engineering staff to support hardware, software, operational and performance requirements of overall cloud technology system.
Added 3 mins ago
Clinical Testing Automation Analyst
Highmark Health
Boise, ID
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Boise, ID
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 3 mins ago
Associate Cobol Technical Analyst
Highmark Health
Boise, ID
…Networking/Telecommunications, Release Management, and Application/Platform…
Added 3 mins ago
Personal Banker Idaho Falls, ID, Rigby ID
Wells Fargo
IDAHO FALLS, ID · RIGBY, ID
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 9 mins ago
Roving Personal Banker- Northeast AL
Wells Fargo
CULLMAN, AL · MADISON, AL · HUNTSVILLE, AL · DECATUR, AL
Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join our National Branch Network. In this front‑line role, you will provide support across multiple branch locations…
Added 9 mins ago
Cloud Engineer
Maximus
Montgomery, AL
Consult with engineering staff to support hardware, software, operational and performance requirements of overall cloud technology system.
Added 9 mins ago
Clinical Testing Automation Analyst
Highmark Health
Montgomery, AL
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 9 mins ago
Associate Cobol Technical Analyst
Highmark Health
Montgomery, AL
…Networking/Telecommunications, Release Management, and Application/Platform…
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Huntsville, AL
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 9 mins ago
Electrician I (2nd shift) (Madison, Alabama (AL), US, 35756)
SPX
Madison, AL
Associate's degree in Electrical Engineering Technology
Added 12 mins ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
The Strategic and Long-Range Communications Group develops new system concepts and techniques to support the US Government's most critical communications needs. The Group specializes in RF…
Added 17 mins ago
Construction Quality Manager - Infrastructure
Burns & McDonnell
Kansas City, MO
+ Or Associate Degree in Engineering, Construction, Welding Technology, Nondestructive Examination or related field. and 9 years managing and implementing quality control procedures…
Added 18 mins ago
Threat Assessment Manager- GWS Technology & Security Operations (Remote)
Capital One
Jefferson City, MO
+ Maintain the confidentiality of customer, associate and business data at all times
Added 20 mins ago
Systems Administrator - Kiteworks
SitusAMC
Jefferson City, MO
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
Added 20 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Jefferson City, MO
+ Project management qualification (PMP), Certified Associate in Project Management (CAPM) preferred
Added 20 mins ago
G
Accounts Receivable / Credit Specialist - GCG Connectivity & Power Solutions - Collegeville, PA - Hybrid
GCG
Jefferson City, MO
- $30 to $35 USD / hour
+ Document account activity clearly and consistently to support internal reporting and collaboration
Added 21 mins ago
CST PRN
Community Health Systems
Kirksville, MO
+ Associate Degree in Surgical Technology or Applied Sciences required
Added 21 mins ago
JC
Part Time (30 Hours) Associate Banker, Lees Summit Hwy 291 Branch, Lees Summit, MO
JPMorgan Chase
Lee's Summit, MO
- Part-time
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 22 mins ago
PLA Associate Manager
Cushman & Wakefield
Saint Louis, MO
…ensure compliance, consistency, and operational excellence. The associate manager is also responsible for overseeing the day-to-day activities at the client level and being the first point…
Added 23 mins ago
Machinist - Level 3
Honeywell Technologies
Boyne City, MI
Associate degree or technical certification in machining or manufacturing technology.
Added 23 mins ago
Machinist - Level 3
Honeywell Technologies
Boyne City, MI
Associate degree or technical certification in machining or manufacturing technology.
Added 23 mins ago
Entry-Level Cybersecurity Analyst / IT Technician
Cutting Edge Computers
Gaylord, MI
…monitoring and incident response responsibilities with day-to-day IT support. Entry-Level Cybersecurity Analyst support includes deployment of software, monitoring security alerts, logs,…
Added 23 mins ago
VA
Veterinary Assistant
VCA Animal Hospitals
Allen Park, MI
- $16 to $19 USD / hour
Financial Support: 100% employer-paid short-term and long-term

ConnectiveRx

Supervisor, Patient Support

Pittsburgh, PA, United States

Posted Salary Range USD $47,600.00 - USD $69,700.00 /Yr.

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Job details

Pay: Posted Salary Range USD $47,600.00 - USD $69,700.00 /Yr.
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path - allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices - engineers, pharmacists, customer service veterans, developers, program strategists and more - all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Supervisor, Patient Support, under the direction of the department leader, is responsible for ensuring that their team provides extraordinary patient concierge health care services enabling access to care for prescription medications. The incumbent will be interacting directly with approximately 15 staff members and patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients’ copay assistance programs. This includes call center services (inbound and outbound) and claims processing operations. They are part of a highly concierge “white glove” service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. The incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources, and Technology, and will often interact with our clients on how to improve the program offering.

Responsibilities

Responsible for ensuring that their team of approximately 15 members provides extraordinary “white glove” patient concierge health care services by meeting all agreed-upon SLAs and KPIs.
Identifies process improvements and enhancements utilizing customer and employee feedback, as well as data such as QA results, SLA performance, and turnaround times.
Provides regular feedback and coaching, fostering a positive work environment to enable world-class customer service and an outstanding patient/provider experience; exemplifies strong leadership with a focus on employee engagement.
Monitors workloads, rebalances as needed, manages attendance, and approves time.
Responds to escalations as needed and engages other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues.
Provides input and feedback to Quality and Training as the subject matter expert to improve processes, procedures, and training.
Ensures the team follows all pharmacovigilance processes, including timely submission of AE/PQC and completion of training.
Participates in special projects and performs other duties as assigned, including performing other duties as needed.

Qualifications

Associate’s degree or equivalent experience (4 years) required in business, marketing, or related discipline.
Two years in a healthcare setting, including experience in a claims processing or high-volume call center. Minimum one year of relevant supervisory experience in a capacity such as team lead or project lead.
Minimum 1 year of relevant supervisory experience in a capacity of team lead, project lead, etc.
Strong experience in a healthcare payor or patient experience setting; healthcare or pharmaceutical experience is strongly preferred (such as insurance verifications, claims, etc.).Advanced skill level in Microsoft Excel, Word, PowerPoint, and Access.

CompetenciesProcess Knowledge: Identifies, documents, and monitors key processes needed to achieve successful business results; maps and documents processes; develops framework for process improvement; identifies and documents processes within area of responsibility; seeks guidance on aspects of process that are out of immediate scope; drafts procedures that comply with the process; implements process improvement recommendations within the context of overall business processes.

Decision Quality: Ability to make appropriate, informed, and timely decisions while ensuring compliance with company policies, practices, and core values; uses a combination of analysis, knowledge, experience, and judgment to make decisions; makes effective decisions even in the absence of complete information; evaluates and prioritizes factors and weighs decisions in order to reach a sound and effective solution to a problem.

Service Orientation: Anticipates, identifies, and addresses the needs of customers or clients, sometimes before those needs are voiced; actively looks for ways to help people; ability to be thoughtful and empathetic to the needs of others; is prompt and courteous in ensuring that the customer's immediate needs or complaints are satisfied; focuses on improving the level of service provided to external and internal customers.

Consultation Communication: Ability to provide guidance to organizational stakeholders; offers solutions based on best practices; generates specific organizational interventions (e.g., culture change, change management, restructuring, training, etc.) to support organizational objectives.

Travel or Physical RequirementsTravel is not required for this position. This position is an on-site, in-office position.

Compliance RequirementsAdhere to all company policies, procedures, and other training consistent with ConnectiveRx’s Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range USD $47,600.00 - USD $69,700.00 /Yr.

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