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Cannabis Logistics Associate - Driver
4Front Ventures
Matteson, IL
- $17 USD / hour
…and retailer headquartered in Phoenix, Arizona with active operations in Massachusetts, Illinois, and Washington. Focusing on Excellence, People, Integrity, and Courage, 4Front Ventures is…
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TC
Fulfillment Center Manager
Taylor Communications, Inc.
Jeffersonville, IN
- $94,000 to $95,000 USD / year
Taylor Corporation is looking for a Fulfillment Center Manager to lead our Jeffersonville, IN operation. This position oversees a complex fulfillment center supporting multiple customers…
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Assistant Director of Appeals (Statewide)
Austin, TX
- $8,000 to $9,500 USD / month
…managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies,…
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Technical Program Manager – Cluster Build and Operations
Advanced Micro Devices, Inc
Austin, TX
As the Cluster Build and Operations Program Manager, you are the accountable leader for the cluster from concept through delivery and into steady-state service. You partner with engineering…
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Merchandising Part Time Days
Lowes
Simi Valley, CA
- $16.9 to $17.2 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Merchandising Part Time Days
Lowes
Hillsborough, NJ
- $16 to $16.65 USD / hour
- Part-time
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Senior Director, Program Lead - Infectious Diseases
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Production Planning Scheduling & Control Manager
Electrolux Consumer Products, Inc
United States
The Production Planning/Scheduling & Control (PPC) Manager leads end-to-end production planning, scheduling, and execution for a high-volume manufacturing facility. This role ensures…
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TRAINEE (VERSATILITY)
Integrated Global Svc
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…a specialized industrial trade and become part of our field operations…
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Full Time - Merchandising Service Associate - Day
Lowes
Salisbury, MD
- $15 to $15.7 USD / hour
- Full-time
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MST ASM
Lowes
Anchorage, AK
1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
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L
Full Time - Merchandising Service Associate - Day
Lowes
Augusta, ME
- Full-time
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Merchandising ASM
Lowes
Anchorage, AK
The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers…
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Director of Operations
UnitedHealth Group
Hayward, CA
- $113,600 to $170,400 USD / year
The RN Director of Operations is responsible for the overall organization, financial management, and operational leadership of one or more home health care centers. This role provides…
Added 1 min ago
SI
SAP NS2 AI Consultant Specialist
SAP IT Business Systeme
Herndon, VA
- $90,000 to $198,500 USD / year
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by…
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Timberland- Store Manager - Clinton Crossings
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United States
As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. This…
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FW
Patient Services Representative (Medical Receptionist)
Four Winds Health
Grosse Pointe Farms, MI
- $17 USD / hour
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
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Human Resource Director
Caesars Entertainment
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Serve as a valued business partner by developing proficiency in operations excellence, team effectiveness, change management, and organizational development. Oversee the strategic…
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Tables Games Floor Supervisor Full Time (Planet Hollywood LV)
Caesars Entertainment
Las Vegas, NV
- Full-time
Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
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General Manager
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Assistant General Manager
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601824 Lake Worth, TX
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General Manager
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601630 Walnut, CA
- $83,200 to $93,200 USD / year
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Dual Rate Supervisor Full Time (Planet Hollywood LV)
Caesars Entertainment
Las Vegas, NV
- Full-time
The Dual Rate Supervisor supervises the operations of several table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and…
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Business Development Manager
Vault Risk Management Services LLC
United States
We are seeking an experienced Business Development Manager (Remote and field-based throughout Colorado) to join our dynamic team and drive strategic growth through innovative partnerships…
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Maintenance Technician
GOLDEN WEST PACKAGING GROUP
STOCKTON, CA
- $34 to $43 USD / hour
We are a leading West Coast mill-independent specialty packaging and printing business. We are the people behind the innovative packaging solutions that make it possible for our customers’…

ConnectiveRx

Supervisor, Operations QA

Pittsburgh, PA, United States

Posted Salary Range USD $70,000.00 - USD $92,200.00 /Yr.

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Job details

Pay: Posted Salary Range USD $70,000.00 - USD $92,200.00 /Yr.
Apply by: Nov 4, 2027
Experience: Associate Degree or 5 years equivalent management/supervisor experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path - allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices - engineers, pharmacists, customer service veterans, developers, program strategists and more - all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Operations QA Supervisor reports to the Operations QA Manager and will be responsible for providing oversight to a set of specified employees, Operation QA Associates within the department. The incumbent manages operational performance standards for multiple programs with pharmaceutical manufactures while providing recommendations on quality improvement opportunities to cross-functional leaders/trainers.

Responsibilities

Supervises a team of Operations Quality Assurance Associates through monitoring day-to-day operations. Manages and addresses employee requests, scheduling, payroll/timesheets, and productivity. Ensures employee’s are well trained, delivering on department and individual objectives, and following company policies and procedures. Reviews and assess Operations Quality Assurance Associates job performance and provides appropriate coaching and training to address positive and constructive feedback. Delivers and supports activities of hiring, training/onboarding, goal setting, performance management, and employee development across multiple clients and programs. Motivates and develops teams to drive consistent positive internal and external customer experience.
Conducts and facilitates regular group meetings with operations and program leaders to communicate agent performance and recommendations, partners with cross-functional departments to assists with implementation of new programs and processes. Manages appeals process inquiries from operation leadership through research of program/client business rules/requirements. Provides education and coaching to front-line BV/Operation agents, CMs, and QA associates, as necessary. Acts as a SME for multiple clients/programs to meet customer SOPs/business rules and ensures monthly audit goals are met.
Presents/facilitates Quality Assurance data to communicate performance trends, process or training gaps, service improvements and efficiency opportunities. Provides/ develops recommended remediation actions or initiatives to drive improvements in Operations quality performance levels.
Oversees QA materials to ensure the success of business/customer deliverables to drive strong customer and patient experience.
Other duties as assigned.

Qualifications

Associate Degree or 5 years equivalent management/supervisor experience
3-5 years in a Quality Assurance role within Operations environment or minimum of 1 year in a people leadership role
Knowledge of SOPs/business rules of multiple medication/ brands across CRx business lines. Solid understanding of data generation and analysis principles. Knowledge of benefit investigations, claim payments, operations management in call center, claim processing, or benefits investigation areas. Lean Six Sigma or other process improvement experience preferred.
Solid proficiency in data analysis using various analytic tools.
Strong verbal and written communication skills to enable relationships across all levels of the organization.
Strong knowledge of Microsoft products including Excel, Word, and PowerPoint.

Competencies

Continuous Improvement: Improves existing products and services to perfect efficiency and performance that add value to the organizations. Finds ways to improve work processes and procedures from small tweaks to complete reengineering. Investigates the root cause of problems and analysis processes to find areas of improvement. Generates and implements effective improvement plans.

Authentic Leadership: Gains the confidence and trust of others through honesty, integrity, and authenticity. High level of self-awareness and situational adaptability. Gains the confidence and trust of others easily. Honors commitments and keeps confidences, and models high standards of honesty and integrity.

Analytical & Logical Reasoning: The use of reasoning and critical thinking to arrive at a root cause and work through a situation or problem. Analysis information to decide and find the most probable cause of the problem. Collects data to extract relevant information to find causes, able to rigorously, interpret, and integrate findings to solutions.

Drives Results/Manages Execution: Takes initiatives and has a strong bottom-line orientation. Is persistent in accomplishing aims despite setbacks. Sets aggressive goals and has high performance standards. Pursues things with energy, drive, and the need to carry them out. Always keeps the end in sight; puts efforts to meet deadlines.

Travel or Physical Requirements (if applicable)

Up to 10% travel to other CRx offices. Perform primarily sedentary work with occasional lifting to 20 pounds, and exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. See, hear, talk, and perform tasks requiring visual acuity, manual dexterity, grasping and other similar tasks requiring physical activity and repetitive motions. Operate standard office and computer equipment.

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range USD $70,000.00 - USD $92,200.00 /Yr.

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