Jobs in the United States

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Roofing Construction Manager
BlueTeam
Boca Raton, FL
The Construction Manager will have overall operational and management responsibility in completing the BlueTeam process. The Construction Manager is responsible for communicating with the…
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MA
Lead Software Engineer
Manufacturers and Traders Trust Co
Wilmington, DE
- $128,100 to $213,500 USD / year
Review and approve the designs and proposals of pull requests and oversee the execution on the change management of the request.
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D
Lead IT Support Specialist
Delinea
San Francisco, CA
- $115,280 to $144,000 USD / year
…machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege…
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Senior Estimator
Trueline
Brooklyn, NY
Review drawings, specifications, contracts, and bid documents to determine scope, risk, quantities, and project requirements
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Team Manager, Battery Cell/Assembly Facilities, BlueOval Battery Park Michigan
Ford Global
Marshall, MI
…HVAC are major energy loads, so you will use technical and management methods to improve energy…
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Development Intern
New Hope of Indiana
Indianapolis, IN
…Ideal candidates are students pursuing degrees in Nonprofit Management, Fundraising, Philanthropy, Communications, or Public Affairs. An internship in this department can be tailored to…
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Sales Team Leader
Advantage Solutions
Minneapolis, MN
…we offer tailored solutions across Sales, Strategy, Category Management, Insights, Trend, Creative, Research, Digital Analytics, and more - helping brands thrive at one of the world’s most…
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Cybersecurity Solutions Analyst
Drawbridge Partners
NY
Delivery Management, or Client Cybersecurity Consulting, based on individual performance, capabilities,
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Associate Director, Analytical Science and Technology
Larimar Therapeutics
PA
The company has assembled an experienced management team, each of whom has over 20 years of pharmaceutical industry experience and has over 50 employees. Their management team, employees,…
Added 1 min ago
Director of Construction
GAC Enterprises, LLC
Dallas, TX
…you’ll provide strategic leadership over field operations, project execution, resource planning, and performance, partnering closely with executive leadership and field management to drive…
Added 1 min ago
Director of Construction
GAC Enterprises, LLC
Houston, TX
…you’ll provide strategic leadership over field operations, project execution, resource planning, and performance, partnering closely with executive leadership and field management to drive…
Added 1 min ago
Director of Construction
GAC Enterprises, LLC
Charlotte, MI
…you’ll provide strategic leadership over field operations, project execution, resource planning, and performance, partnering closely with executive leadership and field management to drive…
Added 1 min ago
Director of Construction
GAC Enterprises, LLC
Atlanta, GA
…you’ll provide strategic leadership over field operations, project execution, resource planning, and performance, partnering closely with executive leadership and field management to drive…
Added 1 min ago
Director of Construction
GAC Enterprises, LLC
Denver, NC
…you’ll provide strategic leadership over field operations, project execution, resource planning, and performance, partnering closely with executive leadership and field management to drive…
Added 1 min ago
Project Industrial Wastewater Engineer
Arcadis
Syracuse, NY · Albany, NY · Buffalo, NY · Rochester, NY
You are a proactive and collaborative professional with strong project leadership capabilities, including prioritizing tasks, managing client expectations, and mentoring junior staff. Your…
Added 1 min ago
Senior Specialist, Drug Product Operations
Merck
Wilmington, DE
Support equipment qualification deliverables during execution of project phase including equipment Commissioning & Qualification, IOQ, etc.
Added 1 min ago
Director, Global Clinical Supply, Due Diligence and Integration (Hybrid)
Merck
West Point, PA · Rahway, NJ · North Wales, PA
Change Management, Communication, Cross Functional Projects, Cross-Functional Teamwork, Cross-Functional Work, Emotional Intelligence, Enterprise Thinking, Matrix Leadership, Project…
Added 1 min ago
Director, Data Science - Hybrid
Merck
North Wales, PA · Cambridge, MA · Rahway, NJ
Partner with clinical, data management, and IT teams to ensure cohesive, interoperable analytics processes that drive meaningful business and scientific outcomes.
Added 1 min ago
Associate Director, Bioanalytics - Global Preclinical Development
Merck
Rahway, NJ
Lead the Rahway Bioanalytical Laboratory, including scientific and operational oversight, prioritization, resource planning, and delivery of project commitments.
Added 1 min ago
Partnerships Sales Manager (Commercial P&C Insurance)
Integrated Specialty Coverages, LLC
Remote, United States
Project management: Able to manage several partnerships and projects at once, and to balance internal and external expectations.
Added 1 min ago
Construction Project Manager
Bertelsmann-Jobs
Louisville, KY
3-5 years of experience in a construction project management capacity
Added 1 min ago
Sr Client Solutions Manager
The Freeman Company
IL
Strong problem-solving, organizational, and project management abilities.
Added 1 min ago
Account Manager
The Freeman Company
TX
…(supervisor, senior account manager, technical department leads and/or project management to participate depending on size and magnitude of…
Added 1 min ago
Title III S4 Project Director and Center for Teaching and Learning Excellence Director
Minnesota State College Southeast
United States
Southeast’s Title III grant project was developed and subsequently funded to institutionalize strategies that will increase enrollment, persistence, and retention of low incomes students…
Added 1 min ago
RA
Information Technology Manager
RADIOLOGIC ASSOCIATES OF FREDERICKSBURG
Fredericksburg, VA
- $97,100 to $145,700 USD / year
…role requires balancing direct end-user support (60-80%) with management of helpdesk and IT service delivery processes (20-40%). The individual in this role is a proactive problem-solver…

Connection

Customer Returns Specialist

Exton, PA, United States

$20.43 to $25.91 USD / hour

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Job details

Pay: $20.43 to $25.91 USD / hour
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique - what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection - plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Working under direct supervision of the Manager, Customer Returns, the Customer Service Specialist facilitates and nurtures the partnership between Connection and its suppliers and vendors by detecting, addressing and solving complex issues affecting business relationships and/or clients’ experience. In addition, the Customer Returns Specialist provides the Customer Returns Team with further assistance in the form of training and project-based activity. This role requires minimum supervision while making independent business decisions that could retain clients, limit company exposure, save money or bring more revenue to the company.

Responsibilities

•Manages the end-to-end return merchandise authorization (RMA) process within established SLAs:

Requires investigation, analysis, evaluation of alternatives and selection ofthe best course of action to fulfill customers’ needs.
Validates and creates Return Merchandise Authorizations (RMA’s) for return requests matching the established criteria.
Obtains pre-authorization RMAs from our Suppliers and/or vendors
Creates customer return labels, instructions and pickup call-tags; coordinates LTL/freight pickups if needed.
Handles shipment errors.
Obtains Supplier credit memos to facilitate customer credits for virtual and direct returns
Works with Account Managers, Sales Management, Buyers and Suppliers to mitigate risk for Connection around customer returns.
Validates and creates Return Authorizations (RMAs) for specialized Vendors or complex circumstances, such as international orders and bill-and-hold orders
Requests and negotiates return requests exceptions with suppliers and/or vendors on behalf of Connection.
Research and validate unauthorized returns received in Wilmington
Takes all cases that may be too complex for the Customer Return Associate(s) to facilitate

•Attends individual and group training as available to increase knowledge and productivity; attends and participates in formal departmental meetings. •Implements and manages engagement plans with suppliers if these are needed. •Documents special processes related to suppliers and vendors if needed, ensuring the documentation is updated in a timely manner. •Performs all other duties or special projects as assigned. Min USD $20.43/Hr. Max USD $25.91/Hr.

Qualifications

•Intermediate knowledge of Microsoft Office Suite with the ability to create complex spreadsheets in Excel, using formulas, including v-lookup, and pivot tables. •A command of E1 keying procedures as well as the use of related sales tools •Ability to use Vendor Partners’ web portals as well as the Connection internal product availability tools. •Customer-oriented, with ability to listen to and anticipate needs of the customer •Intermediate understanding of supply-chain logic, processes, and the goals they support. •Superior conflict resolution and negotiation skills with ability to ensure best possible agreements and service to internal and external customers •Adaptable with ability to switch tasks based on shifting priorities •Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy •Judgment with ability to formulate opinions, compare and decide with good sense •Articulate with ability to express oneself clearly and professionally in written and oral communication to suppliers, vendors, and internal and external customers •Good listening skills with ability to receive information completely and understand what is being said •Good social skills with ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners •Good analytical and problem-solving skills with ability to identify and prevent errors or delays

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