Jobs in the United States

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Added just now
Product Design Engineer
Micro Matic
Brooksville, FL
Bachelor's degree in Engineering or Associate degree in a related engineering field with applicable experience is required
Added just now
Assistant Project Manager 2
Hunt Electric Corporation
Remote, United States
The Baer Assistant Project Manager position will assist in estimating, project administration, planning, scheduling, and reporting for small to large sized prefabrication construction…
Added just now
Control Manager - Consumer & Community Banking - Senior Associate
JPMC page
Plano, TX · Columbus, OH · Jacksonville, FL
As a Sr. Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks.…
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Marketing Associate – Product Marketing Associate
JPMC page
Wilmington, DE · Columbus, OH
The Product Marketing Associate supports the development, execution, and optimization of integrated marketing campaigns that drive awareness, engagement, and adoption of key Business…
Added 1 min ago
A
Associate Director, Statistics - Immunology (Hybrid)
AbbVie
South San Francisco, CA
- $141,500 to $268,500 USD / year
The Associate Director, Statistics provides statistical leadership for clinical development and life-cycle management strategies for assigned projects. Specific areas of work may include…
Added 1 min ago
A
Associate Director, Statistics - Immunology (Hybrid)
AbbVie
Irvine, CA
- $141,500 to $268,500 USD / year
The Associate Director, Statistics provides statistical leadership for clinical development and life-cycle management strategies for assigned projects. Specific areas of work may include…
Added 1 min ago
A
Head of US Commercial Sales Training & Development - AA
AbbVie
Irvine, CA
- $182,000 to $346,000 USD / year
Added 3 mins ago
Security Program Manager
Ascension Health
Saint Louis, MO
+ Oversee project performance, manage risks, report on progress, and provide targeted administrative support to ensure high-priority initiatives succeed.
Added 3 mins ago
W
Associate Client Advocate
WTW
Mobile, AL · Tampa, FL · Raleigh, NC · Potomac, MD · Naples, FL · Memphis, TN · Miami, FL · Montgomery, AL · Nashville, TN · Hunt Valley, MD · Greenville, SC · Glen Allen, VA · Fort Myers, FL · Fort Lauderdale, FL · Charlotte, NC · Birmingham, AL · Beckley, WV · Atlanta, GA · Arlington, VA · Burlington, VT · Buffalo, NY · Woodbridge, NJ · Stamford, CT · Mount Laurel, NJ · Hartford, CT · Short Hills, NJ · Philadelphia, PA · Boston, MA
- $90,000 to $120,000 USD / year
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague’s advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of…
Added 4 mins ago
TA
Admissions Specialist IV
Texas A&M University - Corpus Christi
Corpus Christi, TX
- Up to $19.23 USD / hour
Identify issues requiring system configuration, development, or maintenance and escalate them to the appropriate technical or Project Management team.
Added 6 mins ago
College Administrator
AVIAN LLC
Patuxent River, MD
Experience in project coordination, administration, or related support functions.
Added 7 mins ago
Invoice Coder
Tallgrass
Houston, TX
The Invoice Coder (Project Invoice Processor/Coder) is responsible for high-volume invoice processing and accurate invoice coding in support of large capital projects in the midstream,…
Added 7 mins ago
BV
Procurement Specialist, Lab Capital & Biology
Bureau Veritas
Indianapolis
- $27.5 to $30 USD / hour
Strong organization, project coordination, and communication skills, with the ability to manage high work volumes.
Added 7 mins ago
Customer Portfolio Manager CPM TX
GE Vernova International LLC
Remote, United States
Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or a High School diploma/GED with a minimum of 7 year's experience in a power generation industry) ·
Added 7 mins ago
W
Associate Client Advocate
WTW
Mobile, AL · Tampa, FL · Raleigh, NC · Potomac, MD · Naples, FL · Memphis, TN · Miami, FL · Montgomery, AL · Nashville, TN · Hunt Valley, MD · Greenville, SC · Glen Allen, VA · Fort Myers, FL · Fort Lauderdale, FL · Charlotte, NC · Birmingham, AL · Beckley, WV · Atlanta, GA · Arlington, VA · Burlington, VT · Buffalo, NY · Woodbridge, NJ · Stamford, CT · Mount Laurel, NJ · Hartford, CT · Short Hills, NJ · Philadelphia, PA · Boston, MA
- $90,000 to $120,000 USD / year
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague’s advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of…
Added 8 mins ago
HR-Talent Acquisition Associate
Rising Ground, Inc.
New York, NY
Talent Acquisition Associate • New York, NY • Full-Time
Added 9 mins ago
Project Coordinator- Planning and Development Services (Civil Service)
United States
The Development Project Coordinator coordinates and facilitates the completion of various development projects throughout the City. Responsible for facilitating and ensuring the completed…
Added 9 mins ago
ELIGIBILITY SPECIALIST I - 60025838
State of Florida
KISSIMMEE, FL
…deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The…
Added 9 mins ago
ELIGIBILITY SPECIALIST I - 60055551
State of Florida
OCALA, FL
…deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The…
Added 9 mins ago
Environmental Technical Specialist, Junior - Sustainability (LOE 880)
Reliance Test & Technology
Patuxent River, MD
Assist with day-to-day project activities to facilitate execution and ensure contract requirements are met.
Added 9 mins ago
EHS Specialist
LotusWorks
New Albany, OH
…with construction and commissioning leadership, contractors, project teams, and client EHS representatives to promote safe execution and ensure compliance with OSHA regulations, LotusWorks…
Added 10 mins ago
Associate, Technical Service Representative
Bridgestone Americas Tire Operations, LLC
Remote, United States
…manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and…
Added 10 mins ago
CI
Security Technician Foreman, Technology
Cypress-Fairbanks Independent School District
Houston, TX
- From $32.82 USD / hour
Associate degree in Electronics, or bachelor’s degree in computer science or related technical field is preferred.
Added 12 mins ago
Project Manager II
Team Member Services
United States
Certified Associate in Project Management (CAPM) [Preferred]
Added 12 mins ago
Analyst/Associate/VP Engineer, Global Investment Banking, Reservoir Engineer (Houston)
RBC Capital Markets, LLC
Houston, TX
Serve as Acquisitions and Divestitures (A&D) engineer for project execution and business development

Connection

Customer Returns Specialist

Exton, PA, United States

$20.43 to $25.91 USD / hour

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Job details

Pay: $20.43 to $25.91 USD / hour
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique - what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection - plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Working under direct supervision of the Manager, Customer Returns, the Customer Service Specialist facilitates and nurtures the partnership between Connection and its suppliers and vendors by detecting, addressing and solving complex issues affecting business relationships and/or clients’ experience. In addition, the Customer Returns Specialist provides the Customer Returns Team with further assistance in the form of training and project-based activity. This role requires minimum supervision while making independent business decisions that could retain clients, limit company exposure, save money or bring more revenue to the company.

Responsibilities

•Manages the end-to-end return merchandise authorization (RMA) process within established SLAs:

Requires investigation, analysis, evaluation of alternatives and selection ofthe best course of action to fulfill customers’ needs.
Validates and creates Return Merchandise Authorizations (RMA’s) for return requests matching the established criteria.
Obtains pre-authorization RMAs from our Suppliers and/or vendors
Creates customer return labels, instructions and pickup call-tags; coordinates LTL/freight pickups if needed.
Handles shipment errors.
Obtains Supplier credit memos to facilitate customer credits for virtual and direct returns
Works with Account Managers, Sales Management, Buyers and Suppliers to mitigate risk for Connection around customer returns.
Validates and creates Return Authorizations (RMAs) for specialized Vendors or complex circumstances, such as international orders and bill-and-hold orders
Requests and negotiates return requests exceptions with suppliers and/or vendors on behalf of Connection.
Research and validate unauthorized returns received in Wilmington
Takes all cases that may be too complex for the Customer Return Associate(s) to facilitate

•Attends individual and group training as available to increase knowledge and productivity; attends and participates in formal departmental meetings. •Implements and manages engagement plans with suppliers if these are needed. •Documents special processes related to suppliers and vendors if needed, ensuring the documentation is updated in a timely manner. •Performs all other duties or special projects as assigned. Min USD $20.43/Hr. Max USD $25.91/Hr.

Qualifications

•Intermediate knowledge of Microsoft Office Suite with the ability to create complex spreadsheets in Excel, using formulas, including v-lookup, and pivot tables. •A command of E1 keying procedures as well as the use of related sales tools •Ability to use Vendor Partners’ web portals as well as the Connection internal product availability tools. •Customer-oriented, with ability to listen to and anticipate needs of the customer •Intermediate understanding of supply-chain logic, processes, and the goals they support. •Superior conflict resolution and negotiation skills with ability to ensure best possible agreements and service to internal and external customers •Adaptable with ability to switch tasks based on shifting priorities •Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy •Judgment with ability to formulate opinions, compare and decide with good sense •Articulate with ability to express oneself clearly and professionally in written and oral communication to suppliers, vendors, and internal and external customers •Good listening skills with ability to receive information completely and understand what is being said •Good social skills with ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners •Good analytical and problem-solving skills with ability to identify and prevent errors or delays

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