Jobs in the United States

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Added 1 min ago
RC
MEP Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $125,000 to $190,000 USD / year
The MEP Manager serves as a technical and project leadership resource responsible for guiding mechanical, electrical, and plumbing (MEP) strategy, coordination, and execution throughout the…
Added 1 min ago
Mobile Maintenance Mechanic
Silvi Concrete Products, Inc.
Fairless Hills, PA
…facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get…
Added 1 min ago
BC
Civil Project Manager
Bowman Consulting Group, Ltd.
Ashburn, VA
- $115,615 to $147,409 USD / year
Bowman has an opportunity for a Civil Project Manager to join our team in Loudoun, VA.
Added 1 min ago
Multi-Site EHS Lead
Amazon.com Services LLC
Wichita Falls, TX · Midland, TX · San Angelo, TX · Odessa, TX
As a WHS Manager, you'll be the site's safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect our most…
Added 1 min ago
Engineering Operations Technician
Amazon Data Services, Inc.
Umatilla, OR
Technical writing to support change management program
Added 1 min ago
Engineering Operation Technician
Amazon Data Services, Inc.
Mesa, AZ
Technical writing to support change management program
Added 1 min ago
Engineering Operation Technician
Amazon Data Services, Inc.
Mesa, AZ
- Technical writing to support change management program
Added 1 min ago
Engineering Operation Technician, PHX65 DCEO
Amazon Data Services, Inc.
Mesa, AZ
- Technical writing to support change management program
Added 1 min ago
IT Support Specialist
Healthcare Fraud Shield
Chesterfield, MO
The IT Support Specialist provides day-to-day technical support to HC Fraud Shield employees and maintains the end-user computing environment - workstations, company mobile devices, and…
Added 1 min ago
Design Systems Engineer - Engines
Stellantis
Auburn Hills, MI
Prepare high-quality presentations to report out on design or hardware issues, functional indicators, and other technical program topics.
Added 1 min ago
Solution Architect
Stellantis
Auburn Hills, MI
Works in collaboration with the Product Manager, a Project Manager, and technical implementation teams.
Added 2 mins ago
AI Program Lead
The Mosaic Company
Tampa, FL
The AI Program Lead is an individual contributor who leads multiple projects across the AI Office portfolio. The role owns planning, governance and day-to-day execution throughout the…
Added 2 mins ago
EN
Front End Lead
Eataly North America
Santa Clara, CA
- $21 to $24 USD / hour
…operations run as efficiently as possible. Reports to the Front End…
Added 2 mins ago
Branch Associate Product Manager | Westminster, CO
TTI, Inc.
Westminster, CO
Supports Branch Product Manager(s) in efforts to effectively market line or commodity type by providing ongoing technical product knowledge to branch employees by sharing information…
Added 3 mins ago
FLEX Manager, Command Center, Digital + Technology Transformation
at Marriott
Bethesda, MD
The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s…
Added 3 mins ago
Senior Project Manager - Electrical, Instrumentation & Controls
aeSolutions
Greenville, SC
We are seeking an experienced Senior Project Manager to lead complex engineering projects with an emphasis on industrial Electrical, Instrumentation & Controls (E&I/C) and Automation…
Added 3 mins ago
G
Grain Location Manager
GPAC
Britton, SD
- $90,000 to $130,000 USD / year
The Grain Elevator Location Manager directly manages the work and interaction of groups within the location. With a focus on safety, compliance, and customer service, this position oversees…
Added 3 mins ago
Sr Program Delivery Manager
Johnson & Johnson Services Inc. Legal Entity
Remote, United States
…(ISRM) team is seeking a highly motivated and experienced Senior Program Delivery Manager to lead Crisis Program Management and Tiger Team execution for high-priority, complex, and…
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HVCWC Taste NY Marketing & Operations Coordinator - Central Valley, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $23.39 USD / hour
…NYS Department of Agriculture & Markets funded project, its program staff, visitors, and the Market…
Added 4 mins ago
Supply Chain Manager
ATSC IES INC
Gilbert, AZ
Advanced Technology Systems Company (ATSC) is seeking an experienced, strategic Supply Chain Manager to lead end-to-end supply chain operations supporting advanced technology products and…
Added 4 mins ago
Vice President of Strategic Growth and Business Development Operations
Goldbelt, Inc.
Remote, United States
…support customers across scientific, clinical, technological, and program management…
Added 4 mins ago
23924 - Area Construction Engineer
VDOT
Staunton, VA
Program Management: Provide leadership and create an environment of high performance, commitment, partnership and support for the achievement of business goals. Organize work unit and…
Added 4 mins ago
Senior Regional Sales Manager
cyberu
United States
We're looking for a Senior Regional Sales Manager
Added 5 mins ago
MS/Device Technician
Tallahassee Memorial Healthcare
Tallahassee, FL
MS [Medicus Select]/Practice Administrator I (job code (JC): 821001), II (JC: 8211101), III (JC: 821201); or MS/Operations Manager (JC: 820601)
Added 5 mins ago
Resiliency Program Mgr., Sr., I, II
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Responsible for meeting DER Customer Program goals through development of leads, initial contact with customers, proposal development, service agreement contracting, and developing creative…

Connection

Client Success Manager

NH, United States

Min USD $84,500.00/Yr.

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Job details

Pay: Min USD $84,500.00/Yr.
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique - what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection - plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

Working under minimal supervision of the Director, referring only exceptional problems and issues for management review or approval, the Client Success Manager (CSM) develops customer success plans to assist customer with technical solution needs for assigned vendor technology. Assists in the onboarding and tracking of software consumption data and offers guidance and consultation. The CSM develops and designs new and existing program models for customers to achieve 100% consumption of architecture software. The CSM establishes procedures for the customer based on the new program to accomplish goals and responsibilities. The CSM assists in creating internal and external marketing campaigns and content designed to drive awareness and education regarding these services. The CSM participates in the initial customer discovery calls. The CSM is the primary contact and introduces technical solution options to customer’s challenges. The CSM creates and executes new internal achievement targets and program initiatives.

Develops customer success plans to assist customer with technical solution needs. Explains and advises on the findings – identifying customer goals, obstacles, deadlines, and KPIs.

•Understands customer challenges and business objectives.•Consults and introduces technical solution options to customer’s challenges.•Guide a customer through the lifecycle of their software purchases to maximize the return on investment.•Per the lifecycle, assisting with onboarding, adoption, and full implementation of their Cisco software.

•Works with clients to understand current needs and challenges.•Determines frequency of adoption conversations with the client•Engages technical support for issues found or concerns with EA software.•Attends customer EA discovery calls.•Delivers consumption reporting annually.•Reviews and consults with customer about smart accounts.•Troubleshoots and addresses adoption and use barriers.•Works with services experts to ensure that EA client contract numbers are associated.•Delivers critical or requested updates on trouble areas.•Takes charge in having clients sign a Cisco letter of client consent.

•Attends conference calls with clients to discuss CSM value and benefits.•Determines any possible expansion opportunities.

•Performs all other duties or special projects as assigned.

Min USD $84,500.00/Yr. Max USD $108,500.00/Yr.

Qualifications

Understanding and experience with Cisco and Microsoft software•Understanding of the basic network management•Understanding of basic network security environments•Experience with creating Customer Success Plans or Business Outcomes•Solid knowledge of Microsoft Office Suite (Word, PowerPoint, Excel)•Experience with EA programs to drive incentives.•Assisting and/or writing and providing feedback on benefit of working with CSMs for the sales team.•Sales or supporting sales experience.•Team Player•Self-Motivated•Excellent verbal and written communication skills•Excellent time management skills

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”

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More about this job

Skills

Network administration
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Sales
Communication skills
Time management

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