Internet Sales Assistant

About This Job

The Internet Sales Assistant drives our online customer engagement, playing a vital role in converting digital inquiries into successful sales. This position supports our sales team by managing initial customer interactions and ensuring a seamless online experience. You connect with potential customers, provide essential information, and nurture leads, directly contributing to our growth and customer satisfaction.

Job Duties and Responsibilities

• Manages initial customer inquiries through various digital channels, supporting Online Sales efforts.
• Delivers exceptional Customer Service by addressing questions and concerns promptly and professionally.
• Utilizes CRM Software to accurately log customer interactions, update profiles, and track sales progress.
• Engages potential customers effectively through clear and persuasive Digital Communication.
• Assists the sales team in achieving Sales targets by nurturing leads and providing necessary information.
• Performs Lead Qualification, identifying customer needs and determining sales potential.
• Composes and sends targeted Email Communication to prospects, sharing product details and promotions.
• Develops comprehensive Product Knowledge to confidently answer customer questions and recommend solutions.
• Executes precise Data Entry for customer records, sales activities, and reporting.
• Fosters positive customer relationships, contributing to Relationship Building and customer loyalty.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• Minimum of 1 year of experience in a customer service or sales support role.

Knowledge/Skills

• Demonstrates proficiency in Online Sales principles.
• Possesses strong Customer Service orientation.
• Is adept at using CRM Software.
• Excels in Digital Communication.
• Understands basic Sales techniques.
• Effectively performs Lead Qualification.
• Masters Email Communication.
• Quickly acquires Product Knowledge.
• Shows accuracy in Data Entry.
• Builds strong Relationship Building skills.

Preferred Qualifications

• Associate's degree in Business, Marketing, or a related field.
• Experience with a specific CRM platform (e.g., Salesforce, HubSpot).
• Prior experience in an internet-based sales environment.

Physical Requirements/Work Conditions

• Works primarily in an office environment.
• Requires prolonged periods of sitting and working at a computer.
• Communicates effectively through verbal and written means.

Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:

• Full-Time Employment
• Medical, Dental and Vision
• Vacation/Paid Time Off
• 401(k)
• Family owned and operated for over 40 years!
• We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing