Cust Svc Core Prof

About Company:

At Conectiv Supply Chain Solutions (SCS), we specialize in delivering seamless, end-to-end supply chain solutions that propel your business forward. With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby, our global capabilities allow us to execute third-party logistics (3PL) solutions with precision and efficiency. We leverage decades of proven expertise to tailor and scale solutions that meet the unique needs of your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision manufacturing, packaging, and distribution. As the market evolved, so did we. Today, Conectiv is at the forefront of logistics innovation, offering cutting-edge warehousing and transportation solutions that integrate advanced automation and flexible operations. Our team of skilled experts is dedicated to redefining industry standards and pushing the boundaries of what’s possible in supply chain management. From warehousing and fulfillment to complex project management and returns handling, we can provide comprehensive solutions that drive growth and efficiency for your business.

In addition, SCS has successfully optimized its injection molding business and supply chain services by implementing a clear diversification strategy including establishing Vinyl production manufacturing, packaging and distribution in North America as well as expanding and delivering high-impact commercial print solutions.

Mission: Leveraging on their diverse background and expertise, the Executive Leadership Team leads Conectiv’s ambition through engaging all Conectiv Teams across business units and geographies through a journey of innovation, operational excellence, and inclusion. We are dedicated to seamlessly link our clients with their customers and end consumers through a versatile range of manufacturing, distribution, and logistics solutions.

At Conectiv, we believe our growth and innovation will be enhanced with diversity. Therefore, as we expand our realm of possibilities, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feels respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Communication and Recognition Strategy committees. Check us out at https://www.conectiv-scs.com/.

About the Role:

The Customer Service Core Professional is a first shift role that plays a pivotal role in ensuring exceptional service delivery within the manufacturing sector by acting as the primary liaison between the company and its customers. This position is responsible for managing customer inquiries, resolving issues efficiently, and facilitating smooth communication across departments to meet customer needs. The role demands a thorough understanding of manufacturing processes and product knowledge to provide accurate information and support. By maintaining strong relationships with customers, the professional helps drive customer satisfaction and loyalty, which directly impacts the company’s reputation and business growth. Ultimately, this role contributes to operational excellence by supporting order processing, tracking, and problem resolution to ensure timely and accurate fulfillment.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years experience in customer service, preferably within a manufacturing or industrial environment.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Strong communication skills, both verbal and written, with the ability to interact effectively with diverse stakeholders.
• Demonstrated problem-solving abilities and attention to detail.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Experience with ERP systems such as SAP or Oracle.
• Knowledge of manufacturing processes and terminology.
• Bilingual abilities to support a diverse customer base.
• Certification in customer service or related professional development courses.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Coordinate with production, logistics, and quality assurance teams to track orders and resolve any issues affecting delivery or product quality.
• Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement initiatives.
• Assist in processing orders, returns, and exchanges while ensuring compliance with company policies and industry regulations.
• Identify opportunities to enhance customer experience and communicate insights to management for strategic decision-making.

Skills:

The required skills enable the professional to manage customer interactions efficiently, ensuring clarity and accuracy in communication. Proficiency with CRM and office software supports the organization and tracking of customer data and order statuses, facilitating timely responses and follow-ups. Strong problem-solving skills are essential for identifying root causes of issues and coordinating with internal teams to implement effective solutions. Preferred skills such as ERP system knowledge and manufacturing process understanding enhance the ability to navigate complex order and production workflows, improving service quality. Additionally, communication skills and professional certifications contribute to delivering a more inclusive and knowledgeable customer experience.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law. All your information will be kept confidential according to EEO guidelines.