Agent Strategist

About Conduit Conduit is an AI agent platform purpose-built for hospitality. Hotels, vacation rentals, and resorts deploy our agents across guest-facing communication and internal operations, running millions of workflows a day. Hospitality is 10% of global GDP and it turns on customer experience. Resolving a guest request immediately is most of that experience, and resolving one means moving across several tools and between several people. That coordination is the work, and it is what our agents do. Role: Agent Strategist Some of our customers are property managers without a tech team, and they hand us their guest support and operations to run for them. Our agents do the work. A remote team of virtual assistants handles what the agents can't yet. Our goal is for the agents to handle 95% of it. You design, build, and measure the agents that make that possible. You take a new customer's operation, turn it into agents and playbooks, prove with evals that the agents work, and keep raising the share of work they handle. Every case a person has to pick up is a lesson you feed back into the agent. Why this role is different

• You do not need to be an engineer. You do need to think like one: break an operation into steps, choose the tools and context an agent needs, and test it before it touches a guest. When something needs new code, you scope it with an AI coding agent and hand it to engineering.
• You work from real conversations. Guest transcripts are messy, and finding the failure in them is the job.
• You own the result, not a ticket queue. Automation rate, guest outcomes, and cost per customer are your numbers.

What the work looks like

• Onboarding new customers: mapping how they run today, writing down their procedures, and standardizing them across customers where you can.
• Building agents on our platform: instructions, tools, and the context they fetch.
• Writing evals from real conversations, running them before every change, and watching production after.
• Reviewing the work of both the agents and the virtual assistants, and deciding which work moves from people to agents next.
• Regular check-ins with each customer on what changed and what comes next.

Who you are

• 3+ years of experience. No hospitality background needed.
• You have built, configured, or evaluated AI agents or automations that real customers used. Agent strategist, deployment, solutions, forward-deployed engineering, and support operations backgrounds all fit.
• You measure. You can describe how you knew an agent was working, and what you did when it wasn't.
• You like working with operators and the people who do the work, not only with software.
• This role is onsite in San Francisco (not remote). Candidates must be authorized to work in the US; we do not sponsor visas.

Compensation and Benefits

• $135-220K base
• 0.10%-0.30% equity
• Performance bonus
• Comprehensive health insurance and 401k match
• Dinner covered every day

Interview Process

• Intro call with the founders
• Agent case with the founders
• Working session: a real, anonymized customer case, with the data sent 24 hours ahead
• Culture fit conversation with the founders
• References