Financial Aid Coordinator

Posting Details

Position Information

Job Category Staff

Position Title Financial Aid Coordinator

Working Title Financial Aid Coordinator

Scheduled Hours Per Week Salary

FLSA Status Exempt

Job Summary

Job Summary The Financial Aid Coordinator plays an important role in helping students and families navigate the financial aid process with confidence. This position provides personalized guidance, exceptional customer service, and financial aid counseling to a diverse population of traditional and non-traditional students.

The Coordinator assists in the administration of federal, state, and institutional financial aid programs while ensuring compliance with applicable regulations and University policies. As a key member of the Financial Aid team, this individual serves as a welcoming and knowledgeable resource, helping students understand their financial aid options, overcome financial barriers, and achieve their educational goals.

Duties and Responsibilities

Duty/Responsibility Financial Aid Advising and Student Support

• Advises and counsels students, parents, and University staff on federal, state, institutional, and private financial aid programs and funding opportunities.
• Assists students and families with the Free Application for Federal Student Aid (FAFSA), application and processing issues, eligibility requirements, changes in financial circumstances, satisfactory academic progress, appeals, and alternative funding options.
• Researches and resolves financial aid questions and concerns to ensure students receive accurate and timely assistance.
• Participates in financial aid presentations, workshops, recruitment events, and financial aid fairs to educate students and families about available resources.

Financial Aid Processing and Administration

• Reviews, evaluates, and verifies financial aid applications and supporting documentation for accuracy, completeness, and compliance with applicable regulations.
• Processes necessary corrections and updates to ensure accurate determination of student financial aid eligibility.
• Administers student financial aid funds, including packaging, reviewing, and adjusting financial aid awards.
• Generates and reviews financial aid reports to ensure accurate records, appropriate awarding, and timely disbursement of funds.
• Calculates and determines financial aid refunds and repayments in accordance with federal, state, and institutional guidelines.
• Works closely with the Associate Director to research, troubleshoot, and resolve complex financial aid eligibility and processing issues using federal and state agency systems.

Foundation Scholarship Administration

• Assumes full responsibility for the administration and management of Concord University Foundation Scholarships.
• Reviews scholarship eligibility, coordinates awards, and ensures funds are awarded in accordance with established scholarship criteria and institutional guidelines.
• Maintains accurate scholarship records and monitors awards to ensure proper administration and distribution of scholarship funds.
• Coordinates with appropriate University departments to resolve scholarship-related questions, discrepancies, and awarding issues.

Course Program of Study (CPoS) Compliance and Enrollment Monitoring

• Reviews and monitors undergraduate and graduate student enrollment to ensure courses apply toward students’ declared programs of study and meet federal Title IV financial aid requirements.
• Evaluates student course schedules throughout registration and the beginning of each semester to identify courses that may not qualify for financial aid.
• Reviews and validates the Banner CPoS process each semester to ensure accuracy and identify system discrepancies.
• Conducts manual reviews of student enrollment records when automated processes are inaccurate, incomplete, or unavailable.
• Works with the Provost’s Office, academic advisors, and other University departments to resolve course eligibility issues and coordinate necessary enrollment or financial aid adjustments.
• Generates, analyzes, and maintains CPoS reports to monitor compliance, identify discrepancies, and maintain appropriate documentation of institutional adherence to federal regulations.

Regulatory Compliance and Reporting

• Maintains a thorough understanding of federal and state regulations, policies, and procedures governing financial aid programs.
• Interprets and applies regulatory requirements to ensure financial aid processes and practices remain compliant with federal, state, and institutional guidelines.
• Utilizes federal and state agency systems to research eligibility concerns, verify information, and resolve discrepancies.
• Maintains accurate financial aid records and supporting documentation in accordance with applicable regulatory requirements.
• Assists with identifying and resolving compliance concerns and improving financial aid processes as needed.

Financial Aid Systems, Forms, and Website Maintenance

• Collaborates with the Director of Financial Aid to review, update, and maintain financial aid forms, website content, and informational resources.
• Ensures financial aid materials reflect current Department of Education application, verification, and regulatory requirements.
• Assists the Director with maintaining and updating the University’s Net Price Calculator to ensure accurate and current information is available to students and families.
• Identifies opportunities to improve financial aid processes, system accuracy, and operational efficiency.

Departmental Support and Other Responsibilities

• Works collaboratively with Financial Aid Office staff and other University departments to ensure efficient operations and consistent student service.
• Provides backup support and assumes responsibilities of other Financial Aid Office staff as needed to maintain continuity of operations.
• Assists with special projects, departmental initiatives, and other operational needs as assigned.
• Performs other duties as assigned by the supervisor.

% of Time 100%

Education/Knowledge

Minimum Education Bachelor's

Required Licenses/Certification A bachelor’s degree in a related field is preferred; however, an equivalent combination of education, training, and relevant experience that demonstrates the required knowledge, skills, and abilities will be considered.

Required Skills

• Ability to interpret, apply, and comply with federal, state, and institutional financial aid regulations, policies, and procedures.
• Excellent written and verbal communication skills, with the ability to explain complex financial aid information clearly and effectively.
• Strong interpersonal and customer service skills, with the ability to interact professionally and compassionately with students, families, faculty, and staff.
• Proficiency in computer applications and the ability to quickly learn and effectively utilize financial aid management systems, including Banner and other applicable software.
• Strong organizational and time management skills, with the ability to prioritize responsibilities, meet deadlines, and manage multiple tasks in a fast-paced environment.
• Excellent attention to detail, accuracy, and the ability to maintain complete and reliable financial aid records.
• Demonstrated ability to be a strong team player, fostering positive working relationships, supporting colleagues, and contributing to a collaborative and productive work environment while also working effectively and independently.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to research discrepancies, evaluate information, and resolve complex financial aid issues.
• Ability to exercise sound judgment, maintain strict confidentiality, and appropriately handle sensitive student and financial information.
• Ability to work independently with minimal supervision while also collaborating effectively with colleagues and other University departments.
• Ability to remain professional, patient, and composed when addressing challenging or sensitive situations involving students and families.

Required Experience

Type of experience Needed Experience working in a financial aid or other business related field

Amount of Experience Needed (Months/Years) More than 2 years

Type of experience Needed Knowledge of federal and state reporting requirements

Amount of Experience Needed (Months/Years) More than 2 years

Posting Detail Information

Close Date

Open Until Filled Yes

Additional Information Concord University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1872 as a state Normal School to prepare teachers, Concord University (CU) is a public, career focused liberal arts institution located in rural southern West Virginia.

Concord University (CU) offers talented individuals a wide array of fulfilling career opportunities from entry through academic or administrative professional levels. To maintain an outstanding talent pool, we employ individuals regionally, nationally, and internationally to attract top candidates.

If you are looking for more than just a job, then I encourage you to browse our website and visit our job opportunities regularly. Learn more about Concord University and why it should be your first choice, not only for quality educational opportunities but also for exemplary employment.

Applications will only be accepted through Concord University’s online application site at https://jobs.concord.edu/. Review of applications will begin immediately and will continue until the position is filled. Salary is commensurate with education and experience.

Concord University is an Equal Opportunity/Affirmative Action Employer and encourages all qualified candidates to apply.

We are committed to attracting and retaining quality faculty and staff. In doing so, Concord University offers outstanding benefit packages including:

• Work week of 37.5 hrs.
• Holidays – Employees receive 13-14 Paid Holidays Annually
• Annual and Sick Leave –Staff earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year.
• Health Insurance – Concord University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA).
• Tuition and Fee Waivers- Professional development and education opportunities including tuition waiver program for employees, spouse, and eligible dependents.
• Retirement Plans – TIAA’s automatic retirement plan is a 401(a) plan into which six (6) percent of the employee’s total salary is automatically withheld pre-tax and deposited into the employee’s TIAA retirement account. The university matches the employees 6% contribution
• Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
• Mountaineer Flexible Benefits. This is an IRS approved, tax free account that saves money on eligible health, medical, dental, and dependent care expenses.
• Annual Increment Pay

Quick Link to Posting https://jobs.concord.edu/postings/2946

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