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Concentrix

Supervisor, Dealer Support (Hybrid)

Farmington Hills, MI, United States

The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance.

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Job details

Pay: The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance.
Experience: Have a minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor role
Posting language: English
Posted: Sep 14, 2026

Original job description

As a Supervisor, Marketing Solutions , you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes. In this role, you will guide team performance, manage key operational metrics, support escalations, and help ensure department processes meet quality and compliance standards. This position requires a confident people leader who can adapt to changing priorities while keeping the team focused, supported, and successful.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded
Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement
Handle calls through the 1-800 line and support escalated calls as needed
Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions
Provide daily leadership, guidance, coaching, assistance, and support to department personnel
Monitor and manage absenteeism to support business continuity and team performance
Process payroll for yourself and direct reports accurately and on time
Maintain personnel files and ensure appropriate confidentiality in all duties
Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner
Communicate department and organizational objectives and goals to direct reports
Prepare and conduct performance evaluations and one-on-one meetings
Assess individual training needs and help ensure development needs are addressed
Monitor and safeguard ISO 9001 standard compliance
Document departmental procedures and work instructions in alignment with quality standards
Regularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standards
Identify process improvement opportunities and support implementation in daily operations
Participate in company-wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programs
Ability to work at our Farmington Hills, Michigan location is a requirement

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Have a minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor role
Bring experience supporting program management and operational execution
Are proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Access
Are organized, proactive, and comfortable taking a self-starter approach
Bring strong analytical skills and the ability to troubleshoot data-related issues
Can adapt to changing priorities and responsibilities with professionalism and focus
Are able to adjust your communication and leadership style to changing environments
Remain calm, optimistic, persistent, and focused in a fast-paced setting
Understand the importance of confidentiality and demonstrate discretion in all duties

It will be a plus if you:

Have a Bachelor’s degree, BA or BS, or an equivalent combination of education and experience
Have experience supporting ISO 9001 compliance or quality standards
Have experience documenting departmental procedures, work instructions, or process improvements
Have experience leading teams in a customer support, operations, or marketing solutions environment

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is September 28, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

· Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE (https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/)

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More about this job

Skills

Regulatory compliance
Process improvement
Leadership
Coaching
Payroll
Confidentiality
ISO 9001
Ensure compliance with policies
Performance management
Program management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Access
Analytical skills
Troubleshoot
Communication skills
Customer service
Office equipment

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