Jobs in the United States

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Added 1 min ago
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Lead Principal Software Development Engineer
Oracle
Helena, MT
- $135,200 to $306,400 USD / year
Lead the design and development of new features and enhancements for KMS, including deep integration with Hardware Security Modules (HSMs) and support for encryption-at-rest across OCI.
Added 1 min ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Helena, MT
As an engineer in the Global Payment Network, you will apply your technical acumen to shape and deliver solutions to complex problems at massive scale. You will engineer solutions across…
Added 21 mins ago
EG
Dev Lead
Eliassen Group
Frankfort, KY
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 54 mins ago
Full-Stack Software Engineer
Trinzic
Beavercreek Township, OH
…from multiple sources into timely operational insight. This engineer will contribute across modern web applications, backend services, analytical workflows, and AI-enabled capabilities…
Added 54 mins ago
Enterprise Solutions Engineer
Wright-Patt Credit Union Inc.
Beavercreek, OH
b) Create reference implementations for integration, API-centered design, application decomposition, telemetry, resiliency, security, and other enterprise standards.
Added 55 mins ago
BF
Java Developer
BC Forward
Cincinnati, OH
- $70 to $72 USD / hour
Job Title: Senior Software Engineer III Location:Cincinnati Ohio 45202 Duration: Contract - 2 months Pay Range: $70/hr to $72/hr Job ID: 410683 About BCforward BCforward is a leading global…
Added 55 mins ago
Technical Lead
Altimetrik, Inc.
Cincinnati, OH
…pipelines using Jenkins, GitLab, GitHub Actions, and Harness to support continuous integration and deployment across enterprise platforms • Manage API gateway configuration and security via…
Added 56 mins ago
BF
Intelligent Automation Engineer
BC Forward
Columbus, OH
- $55 to $60 USD / hour
Job Title: Intelligent Automation Engineer - RPA Automation Anywhere Location: Remote Duration: Contract - 5 months Pay Range: $55/hr to $60/hr (W2) Job ID: 410472 About BCforward BCforward…
Added 2 hours ago
EG
Dev Lead
Eliassen Group
Carson City, NV
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 3 hours ago
EG
Dev Lead
Eliassen Group
Annapolis, MD
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 4 hours ago
EG
Dev Lead
Eliassen Group
Des Moines, IA
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 4 hours ago
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QA Automation Engineer
Guidehouse
SAN ANTONIO, TX
- $70,000 to $116,000 USD / year
Lead test automation initiatives, including the integration of automated testing into CI/CD pipelines and DevSecOps processes.
Added 4 hours ago
GLO - Senior Software Engineer (Programmer V)
GENERAL LAND OFFICE
Austin, TX
Added 4 hours ago
Staff Software Test Engineer
Realtor.com
Austin, TX
We have an exciting opportunity for an innovative Staff Engineer in Test to join our RDC team. The charter for this team is to build and deliver innovative solutions across the real-estate…
Added 4 hours ago
GTM Systems Engineer
Roboflow
Remote, United States
…employs developers across the company in design, sales, customer support, marketing, and…
Added 5 hours ago
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Mid-Level AI Engineer
Clera
San Francisco, CA
- $150,000 to $180,000 USD / year
- Build evaluation and safety infrastructure to track model performance, identify regressions, and support reliable enterprise use.
Added 5 hours ago
EG
Dev Lead
Eliassen Group
Tallahassee, FL
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 6 hours ago
M
Senior Software Engineer
myLaurel
Remote, United States
- $170,000 to $190,000 USD / year
Seeking an experienced Senior Software Engineer to help design, build, and scale mission-critical systems that empower our clinicians, field responders, and care coordination teams. In this…
Added 6 hours ago
PN
Software Engineer II - Building Applications
Pacific Northwest National Laboratory
UNAVAILABLE · Portland, OR · Seattle, WA · Richland, WA
- $109,000 USD / year
The BS&DG is seeking a Software Engineer II - Building Applications with strong knowledge of software engineering and web application development to contribute to building technology…
Added 6 hours ago
M
Senior Network & Cloud Automation Architect
ManpowerGroup
Jersey City, NJ
- $65 to $68 USD / hour
As a Senior Network & Cloud Automation Architect, you’ll help shape resilient, modular solutions that support critical CTI strategic workstreams. Our client is seeking a senior…
Added 6 hours ago
API Integration Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company , is seeking an API Integration Engineer with a Secret security clearance to support TGS in supporting our government…
Added 6 hours ago
QA Automation Performance Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company , is seeking a QA Automation Performance Engineer with a Secret security clearance to support TGS in supporting our…
Added 6 hours ago
EG
Dev Lead
Eliassen Group
Washington, DC
- $110 to $120 USD / hour
Set technical direction for the backlog, supply technical detail for stories, and support refinement and story mapping.
Added 7 hours ago
Cloud Engineer, Specialist (AWS/Azure)
Vanguard
Wayne, PA
Design, develop, and support cloud-based integration and data transmission solutions using AWS services and modern engineering practices.
Added 8 hours ago
Principal Platform Engineer – EIP / CCaaS
Navy Federal Credit Union
Vienna, VA
This role will provide hands-on technical leadership across platform engineering, DevSecOps, integration, observability, reliability, environment management, and production operations. The…

Concentrix

Principal Architect, Conversational AI & CX Solutions

Brunswick, GA, United States

The base salary for this position is $ $155,000 - $220,000, plus incentives that align with individual and company performance.

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Job details

Pay: The base salary for this position is $ $155,000 - $220,000, plus incentives that align with individual and company performance.
Posting language: English
Posted: Aug 20, 2026

Original job description

Location: Remote in USA

Job Summary:

We are seeking a dynamic and experienced Principal Architect for the Google Cloud CX stack, focusing on Gemini Enterprise for CX and CES. This role involves spearheading the technical design and oversight of innovative customer engagement solutions. You will bridge AI strategy with traditional contact center infrastructure, collaborating closely with customers and Google channel partners to develop integrated, real-time engagement platforms. Your mission is to unify technologies like Dialog flow CX, Agent Assist, and CCaaS into a seamless ecosystem that enhances customer experience and aligns with enterprise CRM and telephony systems. Your expertise will drive impactful, scalable solutions that redefine customer interactions.

Responsibilities:

Consultative Solutioning & Sales Support: Lead technical discovery and architecture for major CX projects, transforming client goals into Gemini-powered contact center designs that deliver measurable ROI.
Customer & Channel Technical Liaison: Act as the strategic technical contact for clients and Google’s CX field teams, collaborating on market pursuits and providing expert advice on conversational AI advancements.
Conversational AI Agent Architecture: Design complex conversational flows using Google Agent Studio platforms and Dialog flow CX, employing Gemini and advanced "Playbook" patterns to create adaptive, natural-language agents.
Gemini-Enhanced Agent Assist & Insights: Develop real-time guidance systems using Gemini-powered Agent Assist for training and coaching and implement Conversational Insights for sentiment analysis and business intelligence.
Google CCaaS Platform & Implementation Oversight: Lead the architecture of Google CCaaS Platform implementations, ensuring scalability, security, and alignment with Google’s best practices.
Integration Patterns: Design integration between Gemini-enabled CX components and major CRM and CCaaS platforms like Salesforce, Zendesk, Genesys, Nice, and Avaya.
Telephony & Network Design: Manage the technical setup of Google CCaaS/CCAI, including necessary telephony and network configurations for real-time Gemini processing.

Required Qualifications:

12+ years in CX or CCaaS architecture and consultative technical leadership.
Expert-level knowledge of Conversational AI, Google Dialog flow CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and Gemini.
Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during complex sales cycles.
In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC.

Desired Qualifications:

Hands-on experience with Conversational AI, Generative Playbooks, and Generative Fallback features using Dialog flow CX.
Proficiency in Prompt Engineering for conversational agents, focusing on tone, safety, and behavioral tuning.
Experience with Vertex AI Search and Conversation for RAG-based fulfillment.
Google Professional Cloud Architect or Google Professional Machine Learning Engineer certification.
Understanding of Google Cloud’s Media CDN and low-latency audio processing for voice-driven AI systems.
Proficiency in JavaScript/Python for custom webhook development and complex API orchestration.

The base salary for this position is $ $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 10/29/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#WAH

#Concentrix

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

· Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE (https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/)

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More about this job

Skills

Google Cloud
Thomson Dialog
Customer experience
Sales
Coaching
Business intelligence
Salesforce
Zendesk
Leadership
SIP
Machine learning
JavaScript
Python
Office equipment

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