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WU
(USA) Senior Manager, Learning and Development
Wal-Mart.com USA, LLC
United States
- $108,000 to $216,000 USD / year
The Learning and Development team plays a vital role in advancing leadership capabilities and enhancing manager effectiveness across the Sales organization. This team is responsible for…
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WU
(USA) Senior Partner, Advertising Sales, Walmart Connect
Wal-Mart.com USA, LLC
United States
- $108,000 to $216,000 USD / year
…sales performance, lead cross-functional efforts, and support associate development. This position demands a commitment to integrity, continuous improvement, and delivering exceptional…
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Account Manager - Residential
Lowes
Worcester, MA
- $60,600 to $101,300 USD / year
Generate new business with various end users including on site staff as well as key decision makers at management Companies, ownership groups and service providers within the industry.
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Clinical Research Assistant/Interviewer - 141442
UC San Diego/UC San Diego Health
San Diego, CA
- $36.31 to $58.41 USD / hour
The Department’s 18 divisions include Academic General Pediatrics, Child Development & Community Health; Allergy, Immunology and Rheumatology; Cardiology; Dermatology; Dysmorphology;…
Added 1 min ago
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Part Time - Fulfillment Associate - Flexible
Lowes
Rochester, NY
- $16.5 to $17.2 USD / hour
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
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Specialty ASM
Lowes
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Part Time - Fulfillment Associate - Flexible
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- $16.5 to $17.2 USD / hour
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Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
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Part Time - Fulfillment Associate - Flexible
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Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
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Full Time - Fulfillment Team Lead - Opening
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Woburn, MA
- $18 to $19.45 USD / hour
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CC
Summer Associate (Summer 2027)
Clark Construction Group, LLC
Los Angeles, CA
- $27 to $35 USD / hour
The Summer Associate Program is your opportunity to build a comprehensive understanding of the construction industry and our business.
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CC
Summer Associate (Summer 2027)
Clark Construction Group, LLC
San Francisco, CA
- $27 to $35 USD / hour
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Summer Associate (Summer 2027)
Clark Construction Group, LLC
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The Summer Associate Program is your opportunity to build a comprehensive understanding of the construction industry and our business.
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Assistant/Associate Professor - Social Work and Sociology
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3–5 years of experience in program leadership, site management, or a related field
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IT Audit Associate - Digital Risk Services
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Charlotte, NC · Chattanooga, TN · Raleigh, NC · Columbia, SC · Charleston, SC · Nashville, TN · Greenville, SC
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Clinical Specialist - Cardiac Rhythm Management - Ann Arbor
MDU Medtronic USA Inc
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Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
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Assistant Store Manager
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Supervisor Contact Center
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- $35.61 to $48.81 USD / hour
4 years of related experience and must commit to enroll in an Associate’s program within 6 months of hire and obtain an Associate’s degree within 4 years of hire
Added 8 mins ago
Project Management Specialist (General Project Mgmt)
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This position includes program execution across various product support elements while managing new business proposals. In this role, you will be part of a high-performing, cross-functional…

Concentrix CVG Customer Management Group Inc.

Sr. Quality Evaluator (Onsite)

Lake Mary, FL, United States

$19.5 USD / hour · Full-time

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Job details

Pay: $19.5 USD / hour
Job type: Full-time
Apply by: Nov 5, 2026
Education: High school diploma
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title:

Sr. Quality Evaluator (Onsite)

Job Description

Join a world-class team in Lake Mary, Fl, as a Sr. Quality Evaluator! The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then Sr. Quality Evaluator position at Concentrix is the right place for you!

As a Sr. Quality Evaluator , you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Sr. Quality Evaluator, you will:

Maintain Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
Contribute to maintaining forms and legends documents
Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Quality Evaluator role include:

This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.
18 Years of age or older with a completed High School Diploma or GED – Required.
1 year of Leadership and Operational background- Required.
Associate’s degree in related field from a four-year college or university with 3-5 years of experience preferred.
Strong attention to detail.
Self-starter, sense of urgency and works well under pressure.
Demonstrated ability to multi-task and meet timelines of deliverables.
Proficient in Microsoft Office.
Strong communication skills, both written and verbal.
Must adhere to the attendance policy.
Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)
Must reside in the United States and have a valid U.S. address for residence
For Internal Applicants-Must be meeting or exceeding performance expectations in current role – Required

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary range for this position is $19.50/hr, (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.

Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
A range of other perks and benefits.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 11/4/2026.

Location:

USA, Lake Mary, FL

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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More about this job

Skills

Leadership
Control engineering
Attention to detail
Microsoft Office
Communication skills
Office equipment

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