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Concentrix CVG Customer Management Group Inc.

Senior Technical Data & Reporting Analyst

Omaha, NE, United States

The base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance. · Full-time

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Job details

Pay: The base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance.
Job type: Full-time
Apply by: Nov 16, 2026
Work location: Must reside in the United States or have a valid U.S
Experience: 7–15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Title:

Senior Technical Data & Reporting Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures. Role: Senior Technical Data & Reporting Analyst Location: Omaha, NE (Onsite – 5 Days a week)

Job Description

The Senior Technical Data & Reporting Analyst is an onsite role based in Omaha, Nebraska, responsible for developing, maintaining, and continuously improving reporting and dashboards that support Tech Evolution, TechEV, and Centralized Quality Assurance, CQA. In this senior-level role, you will use advanced expertise in Jira reporting, Tableau, Power BI, SQL, and AI-enabled analytics to transform complex data into meaningful metrics, historical trends, actionable insights, and polished executive-ready reporting. You’ll help leadership better understand performance, quality, productivity, throughput, delivery trends, risks, and opportunities for continuous improvement.

Responsibilities

Develop, maintain, and continuously improve dashboards and reporting for TechEV and Centralized Quality Assurance teams.
Own existing TechEV and QA dashboards while designing new reporting solutions focused on performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance.
Build and enhance Jira dashboards, filters, workflows, reports, and historical trend views using advanced hands-on Jira and JQL expertise.
Develop Tableau dashboards and visualizations that include calculated metrics, KPIs, historical reporting, and clear executive-level insights.
Use SQL to independently query, join, organize, validate, reconcile, and analyze complex datasets.
Translate complex technical data into concise, visually polished, and actionable reporting for management and senior leadership.
Investigate data and reporting issues independently, identify root causes, validate results, and recommend improvements.
Identify trends, risks, anomalies, patterns, productivity drivers, quality indicators, and opportunities for operational improvement.
Apply AI tools and automation techniques to enhance analytics, dashboard development, reporting efficiency, and anomaly detection.
Build a strong understanding of TechEV and CQA roles, responsibilities, processes, metrics, and business objectives to ensure reporting reflects how teams operate.
Support reporting related to QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance.
Prepare and present data insights, trends, risks, and findings clearly and confidently to management and senior leadership.
Partner with stakeholders to ensure reporting provides meaningful insights that support decision-making and continuous improvement.
Complete all assigned, mandatory training within the timeframe provided.
Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

7–15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role.
Advanced hands-on experience with Jira, including JQL, dashboards, filters, reporting, workflows, historical trends, and data validation.
Advanced Tableau experience, including dashboard development, data visualization, calculated metrics, KPIs, and historical reporting.
Advanced SQL skills with the ability to query, join, organize, validate, reconcile, and analyze complex datasets independently.
Experience with Power BI reporting and dashboard development.
Strong analytical skills with the ability to identify trends, risks, anomalies, root causes, and actionable insights.
Experience using AI to enhance data analytics, reporting, dashboard development, automation, and identification of trends or anomalies.
Ability to quickly understand TechEV and CQA roles, responsibilities, processes, metrics, and business objectives.
Understanding of QA metrics, including testing progress, defects, automation, quality trends, productivity, throughput, and delivery performance.
Strong written, verbal, and executive-level communication skills.
Experience preparing reporting and presenting insights to management and senior leadership.
Ability to explain complex data, trends, risks, and findings clearly, confidently, and professionally.
Highly organized, detail-oriented, technically strong, and comfortable working independently in a senior-level capacity.
Ability to create polished reports and visualizations suitable for circulation to management and senior management.
Ability to work onsite in Omaha, NE.

The base salary for this position is $ 92,250 - $123,00 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 11/17/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#Omaha #Nebraska

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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More about this job

Skills

Reporting
Customer experience
Market research
Quality assurance
Jira
Tableau
Microsoft Power BI
SQL
Leadership
Process improvement
Manage quantitative data
Decision making
Data analysis
Business intelligence
Data visualization
Analytical skills
Communication skills
Work independently
Office equipment

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Work requirements

Jobs in the United States