Entry-Level UPS Field Service Technician

Description Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary The Critical Power Entry-Level UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Supervisor and has no direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Perform required preventive maintenance service to equipment under contract as scheduled.
• Responsible for maintenance involving use and care of electrical test equipment.
• Maintain a safe work environment at all times by adhering to established safety protocols and completing all required safety and compliance training by designated deadlines.
• Advise requesting departments on available systems and requirements to ensure their needs are met while maintaining compliance with applicable safety codes and regulations.
• Perform initial start-ups.
• Provide 24/7 on-call emergency services as required.
• Perform routine maintenance on electrical equipment to ensure safe, reliable, and efficient operation.
• Conduct battery system maintenance.
• Install designed battery systems to ensure compliance with design specification and safety codes.
• Provide requested services while meeting safety codes, specification and budgetary limitations.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Maintain and safeguard company-issued tools and equipment.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimal customer downtime or site operation disruption.
• Interpret technical documentation including schematics.
• Protect company proprietary information, manuals, and records.
• Coordinate and manage all on-site subcontractors as necessary.
• Recognize sales opportunities for critical power equipment and other add-on products and link potential customers with the appropriate internal and external sales and technical resources.
• Complete all required paperwork accurately and on time, including Field Service Reports, RMAs, timecards, and expense reports.
• Perform warehouse-related duties, including preparing batteries for shipment, managing inventory, and safely operating a forklift.
• Maintain technical documentation for study and/or review.
• Provide training and guidance to less experienced employees where necessary.
• Participate in weekly training sessions.
• Other duties as assigned by supervisor

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, greater than 90% billable time, work order completion, customer satisfaction, and issue resolution.
• Other key performance measurements as assigned.

Requirements

• High School diploma or GED required.
• A good understanding of sealed and wet celled battery theory and application is required.
• Must pass a background check and drug screen.
• Associate degree from an approved two-year college or university or very strong equivalent experience in Electrical or Electronic Engineering Technology, preferred.
• Certification or degree in recognized Electronics / Electricity based curriculum, including Military experience.
• Factory training or the equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
• Experience working on 3-Phase UPS systems a plus.
• Demonstrate sound judgment, initiative, and problem-solving skills in resolving issues and making recommendations.
• Possess a basic background in industrial, commercial electrical systems, and an understanding of AC/DC theory.
• Must be thoroughly familiar with Battery Maintenance Procedures.
• Must be reliable, organized, and professional.
• Demonstrate proficiency in written and verbal English communication, with the ability to effectively communicate information, instructions, and technical concepts.
• Possess a knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Must capture and deliver relevant data to home office and to customer via technical reports.
• Intermediate level of computer skills required. This should include but not limited to Microsoft Office, PDF Converter Professional and Outlook.
• May be required to rent and operate a vehicle on an occasional basis and must be able to satisfy all associated rental and driving requirements.
• Possess a knowledge of electrical test equipment e.g. DVM, Oscilloscopes, Load Banks, etc.
• Maintain strong communication, problem solving, and analytical skills.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Able to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Capable of working collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Travel required more than 50%, including overnight travel.

Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:

• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to drive "Interstate".
• Drivers must have a valid driver's license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
• Drivers must follow the DOT's HOS regulations.
• Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom head ends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.