Jobs in the United States

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Added 7 mins ago
Dock Supervisor
Panasonic
De Soto, KS
…stakeholders to ensure safe, efficient, and compliant dock operations aligned with business objectives. The supervisor adjusts departmental plans to address day-to-day operational…
Added 11 mins ago
Information Technologist
Harris County Emergency Services District No. 48
Katy, TX
4. Lead technology development and projects, conduct cost-benefit analyses, and support planning for new stations, facility renovations, and Department initiatives.
Added 17 mins ago
Consultant, Workforce Management Analytics
Nationwide Life and Annuity Insurance Co
OH · AZ
o Collaborate with Finance and Operations to translate model outputs into actionable strategic plans.
Added 19 mins ago
Data Center Facilities Technician II, Electrical
Google
Reno, NV
We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and…
Added 20 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 20 mins ago
Junior IT Asset Management Technician
Ignite IT
Washington, DC
Ignite IT is seeking a Junior IT Asset Management Technician to support the daily operations of an enterprise IT Asset Management program. In this role, you will be responsible for…
Added 25 mins ago
Senior Associate, Federal Healthcare Solutions
KPMG LLP
McLean, VA
…within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be…
Added 25 mins ago
Senior Associate, Federal Data Analyst
KPMG LLP
McLean, VA · Washington, DC
…within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be…
Added 29 mins ago
W
Vision Center Manager - Homewood, AL
Walmart
Homewood, AL
- $24.5 to $37.5 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 29 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Opelika, AL
- $13 USD / hour
- Part-time
…join the Burlington Stores, Inc. as a Seasonal Retail Sales Associate ! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy…
Added 30 mins ago
Enterprise Technology Project Manager
Regions Bank
Hoover, AL
Partners with architecture, information security, infrastructure, development, and risk teams to support successful project delivery
Added 32 mins ago
Public Health Planner
Cerro Gordo County Department of Public Health
Mason City, IA
…issues facing the community; assists with department plans development and is responsible for researching, developing and writing grant proposals to support external funds development and…
Added 35 mins ago
UI
Production Supervisor I, 2nd Shift
UNIVERSAL INSTRUMENTS CORPORATION
Conklin, NY
- $62,400 to $75,000 USD / year
The Production Supervisor I is responsible for overseeing daily manufacturing operations to ensure the efficient production of Universal’s machine products. This role drives team…
Added 37 mins ago
Student Data, Federal, State, Local, and Data Programs Reporting Coordinator
Ruidoso Municipal Schools
Ruidoso, NM
Bachelor’s degree, associate degree, or relevant technical certification preferred; an equivalent combination of education, training, and relevant work experience will also be considered.
Added 44 mins ago
Onsite Account Manager
PeopleShare by PROMAN
Bolingbrook, IL
Lead Operations. Build Relationships. Drive Results.
Added 44 mins ago
PB
Packaging Specialist
PeopleShare by PROMAN
York, PA
- $18 to $19.5 USD / hour
Support packaging and production operations in a fast-paced manufacturing environment.
Added 46 mins ago
IG
Production Associate-Russ Box
IP Global
Russellville, AR
- $20.44 USD / hour
…and/or Pension (where applicable), Paid Time Off, Education & Development (including Tuition Reimbursement), and Voluntary Benefits including insurance for home, auto, vision and…
Added 47 mins ago
SO
PROGRAMMER/ANALYST 4 - 11102026-82546
State of Tennessee
TN
- $6,610 USD / month
Substitution of Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in computer engineering,…
Added 47 mins ago
SO
PROGRAMMER / ANALYST 3 - 11102026- 82173
State of Tennessee
TN
- $5,703 USD / month
Substitution of Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in computer engineering,…
Added 47 mins ago
SO
FINANCIAL INSURANCE EXAMINER ASSOCIATE** - 11102026-82725
State of Tennessee
TN
- $5,151 to $7,723 USD / month
…financial solvency of insurance companies. The Financial Examiner Associate is expected to grow in their knowledge of insurance products, insurance operations, related laws, rules, and…
Added 48 mins ago
Strategy and Operations Senior Associate, Retail Performance Search+, GTM
Google
New York, NY · Atlanta, GA · Chicago, IL · Mountain View, CA · Los Angeles, CA · San Francisco, CA
4 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Added 51 mins ago
BV
Project Coordinator III
Bureau Vertias North America
IN
- $27.5 to $30 USD / hour
Capture and record savings from purchases and aggregator activity, and support LRL Research savings and supplier development targets.
Added 51 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Plymouth, IN
- $18.25 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 51 mins ago
Pharmacy Supervisor
Ascension Health
Anderson, IN
Acts as liaison between department and other hospital departments, physicians and external customers in matters relating to pharmacy operations.
Added 51 mins ago
Inpatient Pharmacy Supervisor
Ascension Health
Anderson, IN
Acts as liaison between department and other hospital departments, physicians and external customers in matters relating to pharmacy operations.

Concentra

Medical Center Manager

Baltimore, MD, United States

This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

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Job details

Pay: This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2024

Original job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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More about this job

Skills

Customer service
Patient care
Guide staff
Teamwork
Process improvement
Regulatory compliance
Reporting
Scheduling
Leadership
Communication skills
Coaching
Performance management
Operations management
Attention to detail
Microsoft Word
Microsoft Excel

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