Jobs in the United States

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Added 2 mins ago
Financial Analyst (Associate, Experienced, and/or Senior)
The Boeing Company
Hazelwood, MO
…roles will collectively support the execution of a proprietary development program. Additional details on each position can be found…
Added 2 mins ago
Procurement Financial Analyst (Associate, Experienced or Senior)
Hazelwood, MO
…to work that matters with a company built on shared values, leadership, and a commitment to…
Added 4 mins ago
L
Part Time - Back End Clerk - Flexible
Lowes
Amherst, NY
- $17 to $18.4 USD / hour
- Part-time
Support inventory accuracy through routine checks and report discrepancies to leadership
Added 4 mins ago
L
Part Time - Fulfillment Associate - Flexible
Lowes
North Dartmouth, MA
- $16 to $16.65 USD / hour
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 4 mins ago
L
Part Time - Fulfillment Associate - Flexible
Lowes
Webster, NY
- $16.5 to $17.2 USD / hour
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 4 mins ago
L
Front End Department Supervisor
Lowes
Cicero, NY
- $22.9 to $24.7 USD / hour
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Added 4 mins ago
L
Full Time - Fulfillment Associate - Day
Lowes
Hamburg, NY
- $16.5 to $17.2 USD / hour
- Full-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 8 mins ago
Memory Care Program Manager
Brookdale Senior Living Inc.
Bossier City, LA
Grow your career with Brookdale! Our Clare Bridge Program Managers have opportunities for advancement by exploring a new career in positions such as Medication Technicians, Business Office…
Added 11 mins ago
AC
Director of Advancement
Africatown Community Land Trust
Seattle, WA
- $90,000 to $120,000 USD / year
Directly supervise the Advancement department, which includes the Development Manager, Program & Events Manager, and their respective reports (Development Coordinator, Program Coordinator,…
Added 14 mins ago
V2 Lounge Supervisor
Hyatt House Raleigh Downtown / Seaboard Station
Raleigh, NC
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires…
Added 15 mins ago
UV
BI Analyst III - Enrollment Management
Utah Valley University
Orem, UT
- $63,793 to $75,050 USD / year
Provide reporting solutions and respond to ad-hoc report requests across multiple business areas. Participate in the design and development of business intelligence reporting tools used by…
Added 16 mins ago
Associate Technical Architect - Data - USA
Quantiphi, Inc.
Remote, United States
…execution, and product delivery. In this dual-impact technical leadership role, you will architect scalable cloud data pipelines and datalakes while driving core technical product and…
Added 16 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
The DevSecOps Architect provides enterprise-level technical leadership for secure software delivery, cloud-native platforms, and developer enablement. This role defines DevSecOps strategy,…
Added 16 mins ago
Oracle Database Administrator (DBA)
Peraton
Remote, United States
…Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting…
Added 18 mins ago
HU
Associate Brand Manager
Haleon US LP
NJ
- $115,765 to $159,176 USD / year
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off…
Added 20 mins ago
T
IAM Release Manager
TEKsystems
Irving, TX
- $55 to $70 USD / hour
…manage the complex orchestration required to move software from development through testing to production deployment, ensuring quality, compliance, and business objectives are met.Plan and…
Added 24 mins ago
CG
Regional Vice President, Business Dining
Compass Group
New York, NY · Philadelphia, PA
- $210,000 to $215,000 USD / year
Reporting to the Executive Vice President, the Regional Vice President (RVP) is a national leadership role responsible for leading, managing, and inspiring a team of senior leaders…
Added 24 mins ago
CG
CASHIER/FOOD SERVICE WORKER (PART TIME)
Compass Group
Yankton, SD
- $13 to $14 USD / hour
- Part-time
…our core values, work life balance, and ongoing training and development opportunities. This, along with our rapid growth, means accelerated promotion opportunities for every motivated…
Added 24 mins ago
Hotel Executive Housekeeper
McKibbon Hospitality
Gainesville, GA
As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the…
Added 25 mins ago
CT National Sales Manager
UMB Bank
Montpelier, VT
Proven ability to build relationships with peers, cross-functional counterparts, and line of business leadership
Added 26 mins ago
MC
Part Time Concierge
MSL Community Management LLC
WA
- $17.5 to $18 USD / hour
- Part-time
Leadership Development, Live In-Person Training, Virtual Training, Individual & Group Trainings
Added 27 mins ago
WU
Administrative Associate II
Western University Of Health Sciences
Western University Campus-Lebanon, OR · OR
- $28.85 USD / hour
Reporting to the Interim Vice President of External Affairs, the Administrative Associate II for University Advancement at Western University of Health Sciences plays a key role in…
Added 27 mins ago
Department Chair - DPTE
Western University Of Health Sciences
Western University Campus-Pomona, CA · CA
The Department Chair is responsible for the administration of the Doctor of Physical Therapy program under the supervision of the Office of the Dean of the College of Health Sciences. The…
Added 30 mins ago
Enterprise Application Associate Analyst - (Epic Resolute Professional Billing)
Children's Health
Dallas, TX
…Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development…
Added 36 mins ago
CS
Associate, Development
Core Spaces
Chicago, IL
- $75,000 to $85,000 USD / year
As an Associate, Development, you will be the day-to-day engine behind your assigned projects, partnering directly with Development Managers and Senior Development Managers to carry…

Concentra

Medical Center Manager

Baltimore, MD, United States

This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

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Job details

Pay: This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2024

Original job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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More about this job

Skills

Customer service
Patient care
Guide staff
Teamwork
Process improvement
Regulatory compliance
Reporting
Scheduling
Leadership
Communication skills
Coaching
Performance management
Operations management
Attention to detail
Microsoft Word
Microsoft Excel

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