Jobs in the United States

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Courtesy Clerk/Grocery Bagger
The Kroger Co.
Kenosha, WI
· Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
Added 16 mins ago
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People Services Associate
TEKsystems
Phoenix, AZ
- $28 to $34.47 USD / hour
Contribute to continuous improvement efforts focused on enhancing candidate, employee, and manager experiences.
Added 28 mins ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
+ Assist the BT&E Test Program Manager in executing cost, technical and schedule management
Added 29 mins ago
FLOATING PATIENT SERVICES COORDINATOR - KANSAS CITY, MO
Compass Group, North America
Maryland Heights, MO
+ Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 29 mins ago
CONFERENCE SERVICES MANAGER
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Added 29 mins ago
Home Telehealth Case Manager Registered Nurse
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Albuquerque, NM
Added 30 mins ago
Senior Risk Manager - AI Risk & Governance
Edward Jones
Saint Louis, MO
The Senior Risk and Control Associate - AI Risk & Governance will effectively control the risks associated with business activities via the execution of firm's Enterprise Risk Management…
Added 40 mins ago
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Senior Associate, Client Service Onboarding Manager - Pension Risk Transfer
Principal Financial Group
Des Moines, IA
- $55,800 to $87,600 USD / year
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Added 52 mins ago
Retail Merchandising & Inventory Supervisor
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Full-time hours, generous paid time off, career development program and weekly pay
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IT Operations Manager
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Carthage, NC
Added 52 mins ago
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Auto Care Center Service Manager
Walmart
CALABASH, NC
- $19 to $32 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
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Retail Fragrances Sales Support Associate - Dior Mens, West Dade Miami International - Full Time
Macy's
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Employee Assistance Program with mental health counseling and legal/financial advice
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Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
…engine that powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for…
Added 1 hour ago
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Data Center Technician Manager
Microsoft
NC · Charlotte, NC · Charlotte
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
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Retail Fragrances Sales Support Associate - DKNY, Garden State Plaza - Part Time
Macy's
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- Part-time
Employee Assistance Program with mental health counseling and legal/financial advice
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Vendor Stock Support Associate, Roosevelt Field - Full Time
Macy's
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Employee Assistance Program with mental health counseling and legal/financial advice
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Assistant Store Manager - Kay Jewelers Outlet - Outlets at Traverse Mountain
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Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
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Production Associate
Aerotek
Omaha, NE
- $18.34 to $19.34 USD / hour
$18-20/hr!Job DescriptionThe Production Associate is responsible for operating equipment, assembling products, and ensuring that all quality standards are met. This role is crucial in…
Added 1 hour ago
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Production Associate
Aerotek
Omaha, NE
- $18.34 to $19.34 USD / hour
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Added 1 hour ago
Registered Nurse RN Clinical Manager
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Production Supervisor
Scotts Miracle-Gro
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GM Production Supervisor
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RN - Oncology & Hematology (8:00AM - 4:30PM / Full-Time)
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Project Manager - Industrial Facilities Design (AEC)
SSOE, Inc
Toledo, OH
- $115,000 to $120,000 USD / year
Project Manager - Industrial Facilities Design (AEC) Job Locations US-OH-Toledo | US-MI-Troy | US-AL-Birmingham | US-TN-Nashville | US-OH-Columbus ID 2026-3548 Category Project Management…

Concentra

Medical Center Manager

Baltimore, MD, United States

This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

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Job details

Pay: This position is eligible to earn a base compensation rate in the state range of $72,745.90 to $96,024.58 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2024

Original job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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More about this job

Skills

Customer service
Patient care
Guide staff
Teamwork
Process improvement
Regulatory compliance
Reporting
Scheduling
Leadership
Communication skills
Coaching
Performance management
Operations management
Attention to detail
Microsoft Word
Microsoft Excel

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