Jobs in the United States

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Added 2 mins ago
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Associate Director, Business HR - Commercial US Specialty
AbbVie
Mettawa, IL
- $141,500 to $268,500 USD / year
…and be responsible for HR results in the business, including client satisfaction, HR effectiveness, and associated financial…
Added 4 mins ago
Personal Lines Associate Claims Administrator
North Risk Partners, LLC
Mendota Heights, MN
The Associate Claims Administrator will service claims and work with Risk Advisors, clients, and carriers. The Associate Claims Administrator will work on small accounts with guidance and…
Added 4 mins ago
Sr. CAD Technician
ENTRUST Solutions Group, A Leidos Company
Canton, OH · Tallahassee, FL
…engineers and designers, prepare complete drawing packages for client submittals, and ensure every detail meets industry and client standards. Beyond technical excellence, you’ll contribute…
Added 5 mins ago
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Senior Construction Manager
Ramboll
Albany, New York, NY
- $95,000 to $125,000 USD / year
…controls modernization, and equipment recommissioning. Several projects typically run at the same time, so you will be onsite daily in the greater Albany area, working directly with the…
Added 6 mins ago
RD
Office Service Support, Floater
RR Donnelley
New York, NY
- $17.88 to $24.28 USD / hour
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy)…
Added 7 mins ago
Client Support Associate
Intercontinental Exchange Holdings, Inc.
Provo, UT · Jacksonville, FL
The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products,…
Added 9 mins ago
Sales Manager
Tempo Nashville
Nashville, TN
…highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass…
Added 11 mins ago
Mechanical Designer (CNC)
Cleveland Brothers Equipment
Blawnox, PA
-Complete projects and tasks in alignment with departmental procedures and objectives.
Added 15 mins ago
Application Specialist VI
Chenega Corp
UNAVAILABLE, WA
Install database applications on servers and develop installation procedures for client installations to be performed by the user support staff
Added 17 mins ago
Senior Project Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
Valet Living LLC
Atlanta, GA
…Work-In-Progress (WIP) and budget management, safety enforcement, client communication, and proactively identifying change order opportunities to ensure projects are delivered safely, on…
Added 17 mins ago
Senior Project Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions
Valet Living LLC
Atlanta, GA
…Work-In-Progress (WIP) and budget management, safety enforcement, client communication, and proactively identifying change order opportunities to ensure projects are delivered safely, on…
Added 17 mins ago
VL
Senior IP Docketing & Client Transition Specialist
Venable LLP
Washington, DC
- $115,000 to $125,000 USD / year
Analyzing client, attorney, foreign associate, foreign and domestic Trademark and Patent Office correspondence and accurately update the docketing system with pertinent data, deadlines,…
Added 17 mins ago
VL
Senior IP Docketing & Client Transition Specialist
Venable LLP
Chicago, IL
- $115,000 to $125,000 USD / year
Analyzing client, attorney, foreign associate, foreign and domestic Trademark and Patent Office correspondence and accurately update the docketing system with pertinent data, deadlines,…
Added 17 mins ago
VL
Senior IP Docketing & Client Transition Specialist
Venable LLP
New York, NY
- $120,000 to $130,000 USD / year
Analyzing client, attorney, foreign associate, foreign and domestic Trademark and Patent Office correspondence and accurately update the docketing system with pertinent data, deadlines,…
Added 18 mins ago
Customer Experience Manager
ConstructConnect
Cincinnati, OH · Atlanta, GA
Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management…
Added 21 mins ago
A
Manufacturing Engineering Technician
Actalent
Auburn Hills, MI
- $25 to $30 USD / hour
An Associate's Degree in Mechatronics is preferred.
Added 21 mins ago
A
Civil Engineer (EI)
Actalent
Fort Wayne, IN
- $40 to $45 USD / hour
…design, and construction of water and wastewaterinfrastructure projects. This role is ideal for an Engineer Intern who has developed a strong foundation in water and wastewater design and…
Added 23 mins ago
Associate Project Manager, Market Access Marketing
Precision AQ
Remote, United States
The Associate Project Manager oversees projects from initiation through completion, ensuring all deliverables meet client and internal standards while adhering to timelines and budget…
Added 29 mins ago
FC
Small Business Navigator
Frederick County Government
Frederick, MD
- $91,314.33 to $155,234.36 USD / year
…processes and resolve issues for large, complex capital improvement projects (CIP), including FCPS and other county-priority initiatives. The position provides technical and procedural…
Added 30 mins ago
Accountant, Fund Administration
T. Rowe Price
Owings Mills, MD
Support special projects and initiatives, including new product implementation
Added 32 mins ago
IU
Sales Specialist
Intertek USA
Columbus, OH
- $22 to $26 USD / hour
Day to day variety with the ability to work on high profile projects
Added 33 mins ago
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Retail Scan Associate (Franklin, NJ 07416)
Circana
Franklin, NJ · Franklin
- $16 to $17 USD / hour
…hours per week per store) are frequently assigned for special projects throughout the year, with higher demand from January through June. Full scheduling details will be reviewed during the…
Added 33 mins ago
C
Retail Scan Associate (Alliance, OH 44720)
Circana
Alliance, OH · Alliance
- $15 to $16 USD / hour
…hours per week per store) are frequently assigned for special projects throughout the year, with higher demand from January through June. Full scheduling details will be reviewed during the…
Added 35 mins ago
AC
Administrative Assistant/bookkeeper
Aston Carter
Fresno, CA
- $26 USD / hour
Assist with special projects and perform additional duties as assigned by leadership.
Added 36 mins ago
Lead Project Manager, Professional Services
BD (Becton, Dickinson and Company)
San Diego, CA
Must be detail-oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.

Concentra

Center Operations Director

Bartow, FL, United States

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Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2024

Original job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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