Sr Director Customer Development

Requisition ID: 272036

Locations: Charlotte

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• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here! Job Overview

The Senior Director, Customer Development will lead a Customer team to ensure achievement of financial and market share goals of assigned customers; develop team through continuous coaching, teaching, and training; develop strategic relationships within customer’s organizations; continuously assess the team’s strengths, weaknesses and provide leadership and feedback to the customer team.

Duties & Responsibilities

• Directs, leads, and motivates a team to deliver results by communicating company goals and deadlines; engage and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods and embody company purpose and values to inspire servant leadership opportunities
• Develops and maintains ongoing relationships and attends meetings with key external business partners to drive incremental growth objectives
• Represents Coca-Cola Consolidated to provide leadership, influence, and decision-making within the Coca-Cola’s governance process to include Customer Core Teams, Bottler Core Teams, Regional Franchise Leadership meetings, and Region Core Leadership Teams
• Develop strategic direction and business plans for assigned Customer Management Team that delivers financial and market share goals; strategic initiatives that are in line with the organization operating destination; partner with customers to understand needs, and balance consumer insights, value proposition, and data trends to guide decisions
• Analyzes data and collaborates with revenue growth management colleagues to compile and report key business results to determine opportunities and implements tactics to reverse or sustain trends; effectively forecasting, identifying revenue implications of new programs, and optimizing pricing strategy

Knowledge, Skills, & Abilities

• Management and leadership of customer team to ensure achievement toward financial and market share goals of assigned customers
• Plan and continuously evaluate talent and team structure to deliver business objectives and drive efficiency
• Ensuring personnel and team development through active coaching
• Ability to build rapport and dialogue with key external stakeholders to achieve strategic partnership status throughout customer’s organization
• Must have strong negotiation and persuasion skills
• Adept management skills required with the ability to continuously assess progress toward goals, assigned initiatives, team tasks, and deliverables
• Advanced analytical and critical thinking skills
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Proficient with Microsoft Office particularly, Excel, and PowerPoint is a must

Minimum Qualifications

• Bachelor’s degree (4 years)
• Knowledge acquired through 5 to up to 7 years of work experience

Preferred Qualifications

Bachelor’s in Management, Business Administration, Marketing, Communications preferred

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.