Operational Learning & Capability Lead

Relocation assistance available for candidates relocating to Dallas. General Purpose

The Business School Lead develops and governs a cohesive, standardized capability framework aligned with company strategy and operational priorities. The role provides end-to-end leadership for learning, onboarding, coaching, and certification programs across Sales, Merchandising, Distribution, Warehouse, and Manufacturing. Through people leadership, cross-functional partnership, technology enablement, and disciplined measurement, the position strengthens frontline readiness, accelerates proficiency, and improves consistent execution across the value chain.

Duties and Responsibilities

Capability Strategy and Governance

• Develop and maintain an enterprise business capability framework that aligns learning priorities, standards, governance, and implementation roadmaps with strategic and operational needs.
• Standardize training content, delivery routines, onboarding practices, coaching, and certification requirements across frontline operational functions and locations.
• Translate business strategy, operational requirements, and performance gaps into scalable capability solutions for frontline associates, supervisors, and leaders.

Program and Content Leadership

• Oversee the design, development, implementation, and continuous improvement of learning content produced internally or by external partners.
• Guide effective on-the-job training and live onboarding experiences, including learning flow, room setup, content, practice, facilitation standards, and reinforcement.
• Partner with Operations, Safety, and Human Resources to improve new-hire readiness, time to proficiency, role certification, and sustained performance.

Digital Platform and Vendor Management

• Own the end-to-end roadmap, implementation, administration, enhancement, and adoption of the coaching and certification platform.
• Lead pilots, system validation, phased rollouts, reporting, user adoption, and continuous improvement in partnership with Information Technology, vendors, and internal stakeholders.
• Manage external vendors, statements of work, deliverables, service expectations, implementation plans, and performance.

Cross-Functional Leadership and Change

• Lead the Business School team by setting priorities, developing talent, managing performance, and ensuring high-quality, timely delivery.
• Coordinate with Operations, Human Resources, Safety, Information Technology, Procurement, Legal, Communications, and other partners to align resources, schedules, governance, and execution.
• Influence senior operational and functional stakeholders, build alignment, and lead organizational change across multiple functions and locations.

Measurement and Business Impact

• Establish performance measures and reporting that provide visibility to learning participation, coaching and certification status, workforce readiness, adoption, and operational impact.
• Use business data, stakeholder feedback, and program outcomes to identify gaps, prioritize improvements, and demonstrate value.
• Promote consistent, user-friendly processes and platforms that enable leaders to understand associate capability and readiness.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Organizational Development, Human Resources, Learning & Development, Engineering, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• 5+ years of progressively responsible experience in business capability development, operational training, learning and development, sales or supply chain capability, organizational effectiveness, or a related discipline.
• 3+ years of direct people-leadership experience, including developing talent, managing performance, setting priorities, and delivering results through others.
• Demonstrated experience designing and implementing enterprise or multi-location learning, onboarding, coaching, certification, or workforce capability programs.
• Experience supporting CPG, beverage, manufacturing, distribution, warehousing, logistics, sales, merchandising, or similarly complex frontline operations; beverage or bottling experience preferred.
• Experience translating business strategy and operational needs into scalable capability solutions, standards, governance, and implementation roadmaps.
• Experience managing external vendors and digital learning, coaching, certification, or workforce capability platforms.
• Demonstrated ability to use data, performance measures, and business feedback to assess program effectiveness, workforce readiness, adoption, and operational impact.
• Experience leading organizational change, pilots, phased rollouts, and multi-location implementations.
• Spanish-language capability preferred.
• Ability to travel up to 50% based on business needs.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain Texas or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Coca-Cola Southwest Beverages. Please inform us at talentacquisition@cocacolaswb.com if you need assistance completing this application or to otherwise participate in the application process.

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Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.