Manager Payroll

Requisition ID: 271250

Locations: Charlotte

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Join us - your refreshing new chapter starts here! Job Overview

The Manager, Payroll leads assigned payroll operations and provides direct leadership for four Payroll Analyst I teammates to ensure accurate, timely, controlled, and compliant payroll delivery. This role is responsible for managing day-to-day payroll execution, analyst workload planning, payroll processing activities, operational exception resolution, payroll service delivery, and quality review processes across assigned payroll workstreams. The Payroll Manager partners with Human Resources, Finance, Information Technology, Treasury, Labor Relations, Driver Services, payroll vendors, and payroll leadership to resolve operational issues and support business needs. The position is accountable for operational execution, teammate development, and service performance while supporting established payroll controls, testing activities, and process improvements directed by payroll leadership.

Duties & Responsibilities

• Lead day-to-day payroll operations across assigned payroll cycles, processing schedules, payroll calendars, reconciliations, operational reviews, and issue resolution activities to ensure accurate and timely payroll delivery.
• Provide direct leadership, coaching, development, workload planning, performance management support, and quality oversight for four Payroll Analyst I teammates.
• Manage operational payroll exceptions related to deductions, garnishments, union dues, interfaces, Workforce Dimensions, Driver Services tool (TMW), reporting issues, and vendor-related processing concerns.
• Partner with Human Resources, Finance, Information Technology, Treasury, Labor Relations, Driver Services, payroll vendors, and payroll leadership to resolve payroll issues and support operational business changes.
• Execute established payroll controls, maintain documentation, support audit requests, monitor service metrics, and ensure adherence to payroll procedures and standard work.
• Support payroll testing, implementation activities, analyst readiness, training efforts, process improvements, and change management initiatives directed by Sr. Payroll Manager or Director Payroll.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Experience supporting a complex, multi-state payroll environment.
• Experience with SAP payroll, Workforce Dimensions, Driver Services tool (TMW), ADP or other payroll vendors, union dues and billing, garnishments, deductions, payroll interfaces, payroll controls, testing support, process documentation, audit support, and teammate coaching is preferred.

Minimum Qualifications

• Bachelor’s degree (4 years)
• Relevenat work experience of 7 or more years

Preferred Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Human Resources, Information Systems, or a related field is preferred.
• Equivalent directly related payroll leadership, payroll operations, accounting, HR operations, or payroll systems experience may be considered based on business need.

Work Environment

• Normal Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.