ERP Support & Training Specialist

Turn Your Tech Skills Into Making a Difference!

Enjoy solving problems, helping people, and finding smarter ways to get things done? The ERP Support & Training Specialist role offers the opportunity to do all three!

Join the ComSonics IT team and become an important resource in supporting our Epicor Kinetic ERP system. You'll work with employees across multiple departments, helping them troubleshoot issues, learn system functionality, improve business processes, and get the most out of the technology they use every day.

This is a great opportunity for someone with experience in ERP support, application support, business systems, or manufacturing operations who enjoys working with both people and technology.

Don't have Epicor experience? That's okay! We're interested in someone with strong problem-solving and communication skills, a customer-focused attitude, and a willingness to learn.

About ComSonics

At ComSonics, we're more than just a company-we're an employee-owned team!

As an ESOP (Employee Stock Ownership Plan) company, our employees are owners who share in the success of the business and have a personal stake in what we accomplish together.

With locations in five states and customers throughout the United States, ComSonics provides specialized repair and manufacturing services that keep businesses moving. Our success is built on talented people, teamwork, innovation, and a commitment to delivering quality service to our customers.

When you join ComSonics, you're not just joining a team-you're becoming part of an employee-owned company where your contributions matter!

What You'll Do

ERP Support & Troubleshooting

• Serve as a primary point of contact for ERP and application support requests from employees across departments and facilities.
• Troubleshoot system errors, transaction issues, and workflow challenges.
• Support ERP processes related to purchasing, inventory, manufacturing, sales, shipping, and receiving.
• Investigate recurring issues, identify potential root causes, and partner with the ERP Engineer on more complex technical or configuration problems.
• Document support requests, resolutions, and recurring issues to improve support efficiency.

ERP Training & Documentation

• Develop and deliver ERP training for new and existing employees, both individually and in groups.
• Create and maintain user guides, training materials, and standard operating procedures (SOPs).
• Provide ongoing user assistance and refresher training to help employees use the system confidently.
• Help employees understand new system features, updates, and improved workflows.

Business Systems & Process Improvement

• Identify opportunities to improve ERP workflows, business processes, and user efficiency.
• Collaborate with IT and operational teams to evaluate and implement system improvements.
• Assist with functional testing of ERP updates, enhancements, and configuration changes.
• Support our Epicor Kinetic cloud transition and help employees adapt to the changes.
• Assist employees with ERP reporting, queries, and basic data inquiries.

What You'll Bring to the Team

• Associate degree in Information Technology, Business, or a related field, or equivalent work experience.
• Two or more years of experience in ERP support, application support, business systems, or a related role preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to understand business processes and explain technical information to nontechnical users.
• Strong organizational skills and the ability to manage multiple support requests and priorities.
• Proficiency in Microsoft 365 applications, particularly Excel, Word, Outlook, and Teams.
• Ability to create clear training materials and process documentation.
• Ability to work independently while collaborating with IT and operational teams.
• A willingness to learn new technologies, ERP functionality, and manufacturing business processes.

Experience That Will Set You Apart

Experience with any of the following is a plus:

• Epicor Kinetic or another manufacturing ERP system.
• Manufacturing, purchasing, inventory, or business operations.
• Manufacturing workflows, bills of materials (BOMs), production jobs, and inventory transactions.
• ERP reporting tools, queries, or basic data analysis.
• Developing SOPs, conducting employee training, or supporting software implementations.
• Application support, software troubleshooting, or business systems improvement.

Epicor Kinetic experience is preferred, not required. We're interested in candidates who bring transferable skills, a positive attitude, and a passion for helping others succeed.

Compensation & Benefits

We offer a hiring pay range of $24.60–$28.90 per hour. This salary range represents the compensation ComSonics reasonably expects to offer for this position at the time of posting and has been established in good faith based on current market data, internal pay practices, and applicable laws. Final compensation will be determined within this range based on factors such as experience, qualifications, skills, education, internal equity, geographic location, and business needs. We also offer a comprehensive benefits package designed to give you the flexibility to choose options that best fit your individual needs and lifestyle. And as an employee-owned company, you'll also have the opportunity to share in ComSonics' success!

Why You'll Enjoy Working at ComSonics

This is an opportunity to make a real difference across the organization. You'll work with people throughout the business, solve meaningful challenges, improve processes, and help employees get the most out of the technology they use every day. At ComSonics, your work matters, your ideas can make a difference, and you're part of a team where employees are owners!

If you're someone who enjoys helping others, figuring out how things work, and finding better ways to do things, this could be a great next step in your career. Apply today and turn your technology skills into an opportunity to make an impact at ComSonics!

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at (540) 442-3042. We will be glad to assist you.