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Added 5 mins ago
Senior Business Analyst - Guidewire-14786
Emergent Holdings, Inc.
Corinth, MS
SUMMARY: The Senior Business Analyst is responsible for ensuring that business requirements are documented and that functional business considerations are identified for a given project.…
Added 5 mins ago
C
Test Analyst - QNXT
Cognizant
Jackson, MS
- $70,000 to $92,000 USD / year
We are seeking a Test Analyst with strong hands-on expertise in QNXT to execute end-to-end testing across Provider and Claims modules. In this role, you will design detailed test scenarios,…
Added 5 mins ago
Systems Administrator – Kiteworks
SitusAMC
Jackson, MS
…standards, resolving escalations from the service desk and Analyst-level administrators, and providing day-to-day guidance to less experienced staff. The Associate is responsible for the…
Added 5 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Jackson, MS
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 21 mins ago
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman
Bethpage, NY
The Northrop Grumman Classified Solutions team is seeking a Senior Principal Computer Systems Analyst to support information system lifecycle activities. The selected candidate will be…
Added 21 mins ago
Associate Environmental Science & Planning Analyst
PSEG Long Island
Bethpage, NY
Added 21 mins ago
Sr Environmental Science & Planning Analyst
PSEG Long Island
Bethpage, NY
Added 22 mins ago
Quality Assurance & Testing Analyst
Central Hudson Gas and Electric
POUGHKEEPSIE, NY
…Travel Insurance Tuition Assistance Wellness Reimbursement Program Paid Holidays and Vacation What is a Quality Assurance & Testing Analyst?The Quality Assurance & Testing Analyst will be…
Added 22 mins ago
M
Transit Management Analyst Series
MTA
Brooklyn, NY
- From $115,252 USD / year
…administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development,…
Added 22 mins ago
M
Transit Management Analyst Series – Division Operations
MTA
Brooklyn, NY
- From $101,379 USD / year
…administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development,…
Added 22 mins ago
K
Senior Benefits Analyst
KeyBank
Buffalo, NY
- $69,000 to $105,000 USD / year
With limited guidance, the Senior Benefits Analyst supports the design, implementation, administration, and continuous improvement of employee benefit programs and related technology…
Added 22 mins ago
Data Loss Prevention Analyst
Moog Inc
BUFFALO, NY
…Buffalo, NYThe Corporate Cyber Security Data Loss Prevention (DLP) Analyst drives coordination across Moog's operating groups, Cyber Security, and IT departments to monitor, detect, and…
Added 22 mins ago
Journeyman Data & Insights Specialist
Seneca Holdings
BUFFALO, NY
…that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.Our team of talented individuals is what makes us…
Added 22 mins ago
Junior Data & Insights Specialist
Seneca Holdings
BUFFALO, NY
…that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.Our team of talented individuals is what makes us…
Added 22 mins ago
IT Governance Analyst
Seneca Holdings
BUFFALO, NY
Added 23 mins ago
Systems Administrator – Kiteworks
SitusAMC
Albany, NY
…standards, resolving escalations from the service desk and Analyst-level administrators, and providing day-to-day guidance to less experienced staff. The Associate is responsible for the…
Added 23 mins ago
Business Analyst Operations
Computershare, Inc.
ALBANY, NY
…Computershare is embarking on an exciting multi-year transformation program to deliver industry-leading digital platforms and products through our Voyager Program. Our core objective is to…
Added 23 mins ago
C
Test Analyst - QNXT
Cognizant
Albany, NY
- $70,000 to $92,000 USD / year
We are seeking a Test Analyst with strong hands-on expertise in QNXT to execute end-to-end testing across Provider and Claims modules. In this role, you will design detailed test scenarios,…
Added 23 mins ago
Vice President, Americas Regional Lead - Early Careers Learning & Development
BlackRock
New York, NY
Lead the end-to-end delivery of the Americas Analyst and Intern Program, including onboarding, professional development, cohort engagement, manager enablement, and facilitation of key…
Added 23 mins ago
AE
Analyst, KYC Strategy
American Express
New York, NY
- $65,500 to $102,500 USD / year
…markets. Within GMNS, the Global Governance, Risk, Remediation, & Operations (GRRO) team drives strategy, governance, and execution to enable a profitable, compliant, and vibrant…
Added 24 mins ago
FR
Product Analyst, Banking Operations
Federal Reserve Bank
New York, NY
- $104,000 to $145,000 USD / year
How You’ll Make an Impact as a Product Analyst, Banking Operations: **
Added 24 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Albany, NY
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 24 mins ago
NY
Business Systems Analyst Trainee 1- Actuarial (NY HELPS)
New York State Civil Service
New York, NY
- $60,333 to $93,120 USD / year
Minimum Qualifications For appointment via NY HELPS:• To Business Systems Analyst Trainee 1: Four years of business analysis experience* including:o Using business analysis techniques to…
Added 30 mins ago
High School: Special Education, Aide (ABA certification needed) - Greater Boston (2026-2027)
KIPP
Lynn, MA
…can lead fulfilling lives and build a more just world. Our program is based…
Added 30 mins ago
Lead Enterprise Schedule Analyst
Analytic Services Inc
Springfield, VA
Analytic Services, Inc. (ANSER) is seeking a Lead Enterprise Schedule Analyst to work in support of the National Geospatial Intelligence Agency (NGA). In this key role, you will work with…

Computershare, Inc.

Business Analyst Operations

ALBANY, NY, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

JOB DESCRIPTION Location: New York City, (Hybrid) In this position, you'll be based in the NYC office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare is embarking on an exciting multi-year transformation program to deliver industry-leading digital platforms and products through our Voyager Program. Our core objective is to deliver a market-leading digital experience for our customers and shareholders for Issuer Services, which will provide a competitive edge in the market for CPU, increased value to our clients, and opportunity for our employees. We are seeking a highly analytical and detail-oriented Business Analyst to join our dynamic team focusing on digital operations within our customer service operations and call centre environment. As a Business Analyst, you will play a crucial role in optimizing operational efficiency, enhancing the customer experience, and driving strategic initiatives through data-driven insights and analysis. This role requires a blend of business analysis and management consulting skills to deliver impactful solutions and strategic recommendations. A role you will love As a Voyager Business Analyst supporting the Customer Service Value Stream, your primary purpose is to drive the successful implementation of innovative digital solutions that enhance operational efficiency, improve customer experience, and streamline processes. You will collaborate with cross-functional teams to analyse current workflows, identify areas for improvement, and develop strategic plans and detailed requirements to integrate advanced technologies. Your role is pivotal in ensuring that the transformation aligns with business objectives, meets stakeholder expectations, and delivers measurable benefits. Key responsibilities: Collaborate with cross-functional teams to gather and analyse data from various digital platforms and operational systems. Conduct a thorough analysis of key performance indicators (KPIs), customer service metrics, and operational data to identify trends, patterns, and opportunities for improvement. Develop and maintain dashboards, reports, and presentations that provide actionable insights and recommendations to stakeholders and senior management. Work closely with IT teams to define data requirements, conduct data validation, and ensure data integrity across systems. Monitor and evaluate the effectiveness of digital tools and technologies used in customer service or call centre operations. Identify areas for process optimization, automation, and efficiency gains to streamline operations and enhance service delivery. Lead and support the implementation of new digital initiatives, systems, and processes by providing analytical expertise, requirements analysis, functional/UAT testing, and project support. Conduct market research and benchmarking to identify industry best practices and emerging trends in digital operations and customer service. Assist in the development of business cases for strategic initiatives, including cost-benefit analysis, risk assessment, and ROI projections. What will you bring to the role? Essential; Bachelor's degree in Business Administration, Information Systems, Analytics, Data Science, or related field. Proven experience as a Business Analyst or Management Consultant within a customer service or call centre environment. MS Office (Excel, Word, PPT) and PowerBI or Tableau, Experience in managing limited resources and conflicting deadlines Preferred: Experience in project management (continuous improvement initiatives) Experience in relation to the share registry and financial services industry Knowledge of the Computershare business and the related stakeholders Certification in Business Analysis (e.g., CBAP), Project Management (e.g., PMP), or Management Consulting (e.g., CMC) is a plus. Rewards desi

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Skills

Customer service
Customer experience
Business analysis
Strategic planning
Use data processing techniques
Presentation skills
Call-centre technologies
Market research
Hazard assessment
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Power BI
Tableau
Project management
Process improvement
PMP

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