Jobs in the United States

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Added 1 min ago
SC
(USA) Optical Associate, Non-Certified – Sam’s Club
Sam's Club
MOBILE, AL
- $18 to $26 USD / hour
…Participates in internal development opportunities to enhance technical and service capabilities. Where applicable by state regulations, registers with state board for apprenticeship or…
Added 4 mins ago
VS
Records Specialist III
Vermont State University
Remote, United States
- $19.13 USD / hour
…and reporting tasks for a specialized records or information service or function of the Center for Schools, with a primary focus on basic computer data entry and manual recordkeeping,…
Added 5 mins ago
Associate Product Manager
Bask Health
Remote, United States
Previous experience in an associate product manager, product management intern, software engineering, or related technical role.
Added 5 mins ago
Associate Product Manager, New Grad
Bask Health
Remote, United States
Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.
Added 5 mins ago
TU
Patient Support Associate
Theranica USA, Inc.
Remote, United States
- $20 to $27 USD / hour
Must have a quiet environment to work, free from distractions · Must be based in Central, Mountain or Pacific Time Zone and/or willing to work PST hours
Added 6 mins ago
J
Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
…Azure-hosted applications and enterprise cloud services. This senior technical role will drive cloud transformation initiatives, with a particular focus on AI-enabled patient services,…
Added 10 mins ago
Stylist
Ulta Beauty, Inc.
Chandler, AZ
…Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This…
Added 10 mins ago
Elite Stylist
Ulta Beauty, Inc.
Chandler, AZ
…Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This…
Added 10 mins ago
Master Stylist
Ulta Beauty, Inc.
Chandler, AZ
…Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This…
Added 17 mins ago
LICENSING/REGULATORY COMPLIANCE FIELD OFFICER, FUNERAL SERVICES - 61155-292
State of Alabama (AL)
Montgomery County, AL
Must have a valid driver license
Added 21 mins ago
IT Product Specialist III - WMS (Warehouse Management Systems)
The Friedkin Group
Sealy, TX
The role requires strong knowledge of warehouse management systems, system integrations, technical configuration, and warehouse processes, including receiving, put-away, picking, packing,…
Added 21 mins ago
Customer Service Specialist - Diamond Sports Support
Trackman A/S
Phoenix, AZ
An Associate’s or Bachelor’s degree in a technical or business-related field.
Added 26 mins ago
Registered Respiratory Therapist
Ascension
Kyle, TX
Schedule: Night shift | Fulltime
Added 26 mins ago
Registered Respiratory Therapist
Ascension
Kyle, TX
Schedule: Night shift | Fulltime
Added 26 mins ago
Registered Respiratory Therapist Pediatrics
Ascension
Pensacola, FL
degree/Technical degree OR 4 years of applicable cumulative job specific experience required
Added 26 mins ago
Certified Surgical Tech Labor and Delivery
Ascension
Kokomo, IN
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 27 mins ago
Patient Services Rep Associate Walk In Clinic
Corewell Health
Niles, MI
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide…
Added 27 mins ago
Service Desk Agent
Computer Task Group, Inc
Charlotte, NC
The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely…
Added 29 mins ago
Financial Analytics Professional
Humana Insurance Company
Remote, United States
…business decisions. This role will require strong analytical, technical, and problem-solving skills to build revenue accruals, explain trends and variances, and drive process enhancements.…
Added 32 mins ago
Administrative Associate
Montefiore Nyack Hospital
United States
Supports patient care delivery by providing clerical services. Performs a variety of clerical and technical supportive services related to the admission, discharge and transfer process as…
Added 36 mins ago
J
Senior Data Pipeline Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
Mentor Associate-level engineers, review their work, and support their technical development.
Added 36 mins ago
J
Program Consultant, Worker's Compesation
Jobgether
Remote, United States
- $115,000 to $135,000 USD / year
…insurance carriers, and external vendors. The position combines technical expertise in workers' compensation, claims oversight, litigation management, and data analytics. It also involves…
Added 37 mins ago
Lentiviral Vector Upstream Process Development Scientist
Insight Global
Lower Gwynedd, PA
Our large pharmaceutical client is seeking a motivated and detail-oriented Upstream Associate Scientist to support lentiviral vector (LVV) production within our small-scale upstream…
Added 37 mins ago
Associate Director - Oncology Statistics
GlaxoSmithKline LLC
Upper Providence, PA
Added 38 mins ago
Territory Retail Lead - Cranberry, PA
Anderson Merchandisers
Cranberry, PA
High School diploma or equivalency certification required

Computer Task Group, Inc

Service Desk Agent

Charlotte, NC, United States

Apply on careers.ctg.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 10, 2026
Education: High school diploma
Experience: Minimum of 2 years of IT Help Desk or Service Desk experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract Job Title: Service Desk Agent Location: In-office position and/or hybrid rotation. Hybrid expectation is 3 days onsite and 2 days remote per week. Schedule to be determined by the client team. Pay Rate: Based on experience Work Hours: Monday–Friday (8:00 AM–5:00 PM). Multiple shifts may be available based on business needs. Overtime is not anticipated. Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely troubleshooting and resolution through phone, chat, email, ticketing, and walk-up support channels. Responsibilities include documenting and managing tickets, resolving common hardware and software issues, and escalating complex problems to specialized support teams while maintaining excellent customer service.

Requirements

Respond promptly and professionally to user inquiries through phone, chat, email, and other support channels.
Manage incidents and service requests throughout their lifecycle using ServiceNow or a similar ticketing system.
Troubleshoot common hardware, software, operating system, connectivity, and mobile device issues.
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Use knowledge base articles to resolve issues, document troubleshooting steps, and recommend improvements.
Monitor support queues, prioritize incoming tickets, and route unresolved issues to appropriate teams.
Maintain accurate ticket documentation and communicate regularly with users regarding issue status and resolution.
Coordinate customer scheduling and follow-ups, including vendor and third-party technical support when needed.
Meet service desk performance metrics and escalate recurring or widespread technical issues.
Collaborate with team members and complete administrative responsibilities accurately and on time.

Qualifications

Minimum of 2 years of IT Help Desk or Service Desk experience.
Strong customer service and communication skills, preferably in a call center or technical support environment.
Working knowledge of computers, mobile devices, Microsoft Windows, and Microsoft Office applications.
Ability to troubleshoot technical issues, resolve customer concerns, and escalate problems when appropriate.
Strong time management, organizational, and multitasking skills with the ability to meet deadlines in a fast-paced environment.
Professional, patient, and empathetic approach to customer interactions.
Ability to work independently and collaboratively while adapting to changing priorities.
Strong attention to detail, work ethic, and commitment to continuous learning and problem resolution.
Fluent in English, with the ability to read, write, and comprehend technical information.

Preferred Skills

Experience with Windows 11, Microsoft 365, Outlook, Teams, Excel, Word, PowerPoint, Exchange, and SharePoint.
Familiarity with Apple/Mac devices and Microsoft Azure.
Experience with Active Directory, ServiceNow, or similar ticket management systems.
Troubleshooting Outlook, email data files, printers, drivers, monitors, network connectivity, and Windows applications.
Experience supporting Cisco VPN, Pulse VPN, Citrix, and remote access tools such as LogMeIn.
Knowledge of corporate mobile device configuration, deployment, and asset management.
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Experience with call management platforms such as Cisco Finesse.
Knowledge base utilization, technical documentation, and quality assurance experience.

Additional Information

No third-party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Apply on careers.ctg.com About employer

More about this job

Skills

Technical support
Troubleshooting
Customer service
ServiceNow
Troubleshoot
Documentation
Scheduling
Communication skills
Microsoft Windows
Microsoft Office
Time management
Multitasking
Meet deadlines
Work independently
Attention to detail
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Exchange
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
VPN
Symantec Endpoint Protection
Microsoft Edge
Google Chrome
Quality assurance

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Work requirements

Jobs in the United States