Jobs in the United States

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Added 1 min ago
District Manager Parts and Service - Des Moines, IA
Military Spouse Jobs & VetJobs
United States
The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely…
Added 1 min ago
Human Resources Manager
New Solutions
Houston, TX
We are currently searching for a skilled Human Resources Manager to provide HR leadership and support for our growing team! This position will partner with corporate and operational…
Added 2 mins ago
Manager, Terminal/Port Ops
Crowley Maritime Corporation
SAN JUAN
Responsibilities may also include trucking operations. Responsible to oversee and participate in hiring, training, and evaluation of personnel.
Added 7 mins ago
Optometrist
Kaiser Permanente
Roseville, CA
Uses tests and procedures as described above designed to detect and appropriately manager disorders common to the elderly such as glaucoma, cataracts, and macular degeneration. Actively…
Added 7 mins ago
G
Senior Tax Manager -public accounting
GPAC
Charlotte, NC
- $110,000 to $165,000 USD / year
- Lead a team of tax professionals and provide mentorship and training
Added 8 mins ago
TRADES AND MAINTENANCE SUPERVISOR - 90514
State of Alabama (AL)
AL
Applicant must possess a valid driver license
Added 8 mins ago
G
Senior Tax Manager - Onsite
GPAC
Charlotte, NC
- $110,000 to $165,000 USD / year
- Lead a team of tax professionals and provide mentorship and training
Added 9 mins ago
MotorClothes/Merchandise Manager - Stars and Stripes Harley-Davidson
Stars & Stripes Harley-Davidson
Langhorne, PA
Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.
Added 10 mins ago
H
Georgetown 01 (Wolf Lakes Village) Front End - Customer Service Assistant - Part time
HEB
Georgetown, TX
- Part-time
…Licenses/Certifications: Completion of Company Orientation and Basics of Safety training (upon hire) Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in…
Added 12 mins ago
NS
Human Resources Manager
New Solutions
Houston, TX
- $125,000 to $145,000 USD / year
We are currently searching for a skilled Human Resources Manager to provide HR leadership and support for our growing team! This position will partner with corporate and operational…
Added 13 mins ago
Sourcing Commodity Manager
Cisco Systems, Inc.
San Jose, CA
…experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share…
Added 16 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Union Gap, WA
- $30 to $42 USD / hour
Through your hands-on experience, training roadmap, Key Learning Experiences (KLEs), and time spent with leaders in your district, you will deepen your understanding of and participate in…
Added 16 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Kennewick, WA
- $30 to $42 USD / hour
Through your hands-on experience, training roadmap, Key Learning Experiences (KLEs), and time spent with leaders in your district, you will deepen your understanding of and participate in…
Added 17 mins ago
TP
SERVICE PLUMBER WITH EXPERIENCE
The Plumbers Plumber Inc
North Fort Myers, FL
- $65,000 to $95,000 USD / year
MUST have a minimum of 3 years’ experience in residential and/or commercial plumbing service
Added 18 mins ago
Service Desk Agent
Computer Task Group, Inc
Charlotte, NC
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Added 18 mins ago
O
IT Project Manager - Oracle EBS On Prem
Onset
Houston, TX
- $125,000 to $135,000 USD / year
PMP certification is required · Must have experience managing projects related to Oracle EBS ERP Implementations (not upgrades)
Added 18 mins ago
TN
Lead Experience Guide/ Front Desk Supervisor
The NOW Midtown Raleigh
Raleigh, NC
- $17 to $20 USD / hour
Must have enthusiasm and possess excellent guest service skills
Added 19 mins ago
Manager, Quality Improvement
Humana Insurance Company
Remote, United States
Must reside in the state of Florida
Added 19 mins ago
Lead Project Manager-Clinical Operations
Humana Inc.
Remote, United States
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office
Added 21 mins ago
Senior Manager of Food Program Operations
Brentwood School
Los Angeles, CA
…tandem with the Executive Sous Chef, Sous Chefs and Retail Manager, the Senior Manager of Food Program Operations leads the business and operational side of the program so the culinary team…
Added 26 mins ago
J
Staff Talent Operations Engineer
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
…contribute to expanding internal AI capabilities through practical training and technology adoption initiatives. This is an opportunity to shape the future of talent operations within a…
Added 26 mins ago
J
Project Manager
Jobgether
Remote, United States
- $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager based in the United States.
Added 26 mins ago
J
District Sales Manager
Jobgether
Remote, United States
- $115,000 to $125,000 USD / year
Average travel is approximately three to four days per week
Added 26 mins ago
J
Business Development, Healthcare RTLS
Jobgether
Remote, United States
- $105,000 to $120,000 USD / year
…next steps. Our partner is looking for a Business Development Manager, Healthcare RTLS based in the United…
Added 27 mins ago
DO
MEDS Senior Tester
Department of Health Care Services
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology (IT) Manager I within the Eligibility Applications and Support Branch (EASB), the IT Specialist (S) II serves as the lead Technical…

Computer Task Group, Inc

Service Desk Agent

Charlotte, NC, United States

Apply on careers.ctg.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 10, 2026
Education: High school diploma
Experience: Minimum of 2 years of IT Help Desk or Service Desk experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract Job Title: Service Desk Agent Location: In-office position and/or hybrid rotation. Hybrid expectation is 3 days onsite and 2 days remote per week. Schedule to be determined by the client team. Pay Rate: Based on experience Work Hours: Monday–Friday (8:00 AM–5:00 PM). Multiple shifts may be available based on business needs. Overtime is not anticipated. Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely troubleshooting and resolution through phone, chat, email, ticketing, and walk-up support channels. Responsibilities include documenting and managing tickets, resolving common hardware and software issues, and escalating complex problems to specialized support teams while maintaining excellent customer service.

Requirements

Respond promptly and professionally to user inquiries through phone, chat, email, and other support channels.
Manage incidents and service requests throughout their lifecycle using ServiceNow or a similar ticketing system.
Troubleshoot common hardware, software, operating system, connectivity, and mobile device issues.
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Use knowledge base articles to resolve issues, document troubleshooting steps, and recommend improvements.
Monitor support queues, prioritize incoming tickets, and route unresolved issues to appropriate teams.
Maintain accurate ticket documentation and communicate regularly with users regarding issue status and resolution.
Coordinate customer scheduling and follow-ups, including vendor and third-party technical support when needed.
Meet service desk performance metrics and escalate recurring or widespread technical issues.
Collaborate with team members and complete administrative responsibilities accurately and on time.

Qualifications

Minimum of 2 years of IT Help Desk or Service Desk experience.
Strong customer service and communication skills, preferably in a call center or technical support environment.
Working knowledge of computers, mobile devices, Microsoft Windows, and Microsoft Office applications.
Ability to troubleshoot technical issues, resolve customer concerns, and escalate problems when appropriate.
Strong time management, organizational, and multitasking skills with the ability to meet deadlines in a fast-paced environment.
Professional, patient, and empathetic approach to customer interactions.
Ability to work independently and collaboratively while adapting to changing priorities.
Strong attention to detail, work ethic, and commitment to continuous learning and problem resolution.
Fluent in English, with the ability to read, write, and comprehend technical information.

Preferred Skills

Experience with Windows 11, Microsoft 365, Outlook, Teams, Excel, Word, PowerPoint, Exchange, and SharePoint.
Familiarity with Apple/Mac devices and Microsoft Azure.
Experience with Active Directory, ServiceNow, or similar ticket management systems.
Troubleshooting Outlook, email data files, printers, drivers, monitors, network connectivity, and Windows applications.
Experience supporting Cisco VPN, Pulse VPN, Citrix, and remote access tools such as LogMeIn.
Knowledge of corporate mobile device configuration, deployment, and asset management.
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Experience with call management platforms such as Cisco Finesse.
Knowledge base utilization, technical documentation, and quality assurance experience.

Additional Information

No third-party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Apply on careers.ctg.com About employer

More about this job

Skills

Technical support
Troubleshooting
Customer service
ServiceNow
Troubleshoot
Documentation
Scheduling
Communication skills
Microsoft Windows
Microsoft Office
Time management
Multitasking
Meet deadlines
Work independently
Attention to detail
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Exchange
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
VPN
Symantec Endpoint Protection
Microsoft Edge
Google Chrome
Quality assurance

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Work requirements

Jobs in the United States