Jobs in the United States

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Added 2 mins ago
Principal Product Manager, Global from Day 1, International Seller Services
Amazon.com Services LLC
Bellevue, WA
- Experience in cross-border e-commerce, international marketplace expansion, or global supply chain
Added 2 mins ago
Paid Social Account Manager – Meta Ads & Growth Marketing
MaxIT Consulting - Max Corporate Group
New York · New York, NY
New York City, New York | Full-time | On-site, 5 Days per Week · This is a full-time, on-site position based in Manhattan, New York City, with an in-office expectation of five days per week
Added 2 mins ago
Technical Product Manager – AI-Native Platform for Life Sciences
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 2 mins ago
Product Manager, Technical Specs – AI Products & B2B SaaS (Bay Area)
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 2 mins ago
Associate Product Manager, Technical – AI Platform for Life Sciences
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 2 mins ago
Junior Technical Product Manager – AI Products, Specs & APIs (Bay Area)
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 4 mins ago
Agentic Commerce Senior Manager | GEO & Search
Accenture
Saint Louis, MO
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 5 mins ago
Optometrist
Kaiser Permanente
Roseville, CA
Accurately interprets data from clinical exam. Makes sound clinical diagnoses. Takes appropriate actions(s) to take care of patients chief complaint(s) and ensure ocular health and visual…
Added 8 mins ago
Senior Product Manager, B2B & Customer Support
The RealReal
Bellflower, CA
The Product Management team at TheRealReal drives the continuous evolution of our circular commerce platform, building high-impact technology that powers luxury consignment at scale. As the…
Added 10 mins ago
Quality Analyst - Outpatient, Healthcare
EXL Talent Acquisition Team
United States
Assign accurate root cause (RCA) categories to identify errors and flag recurring trends to the Quality Manager
Added 16 mins ago
Service Desk Agent
Computer Task Group, Inc
Charlotte, NC
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Added 17 mins ago
Manager, Quality Improvement
Humana Insurance Company
Remote, United States
Must reside in the state of Florida
Added 23 mins ago
Product Operations Manager
Keysight Technologies, Inc.
Calabasas, CA
Keysight is seeking a Product Operations Manager to join our fast-growing AI Data Center and Network Test business. You will run the operational engine behind a team of Product Managers…
Added 24 mins ago
Territory Sales Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Territory Sales Manager based in Wisconsin, United States.
Added 24 mins ago
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Staff Talent Operations Engineer
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
…intelligent recruiting agents, you will help create a more efficient, data-driven hiring experience. You will collaborate closely with recruiters, hiring managers, engineers, and…
Added 24 mins ago
J
Senior Data Pipeline Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
Partner with the Data Operations Manager on technical architecture, platform strategy, and roadmap decisions.
Added 24 mins ago
J
Seasonal Inside Sales Representative
Jobgether
Remote, United States
- $3,000 to $3,500 USD / month
CRM Management: Use HubSpot to track opportunities, manage follow-up activities, and maintain accurate, up-to-date records of all prospect interactions.
Added 24 mins ago
J
Project Manager
Jobgether
Remote, United States
- $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager based in the United States.
Added 24 mins ago
Marine Sales Manager - Gulf Coast
Jobgether
Remote, United States
The Marine Sales Manager will drive commercial growth and expand market presence across Louisiana, the US Gulf Coast, and the broader Americas region. This role focuses on developing new…
Added 24 mins ago
J
District Sales Manager
Jobgether
Remote, United States
- $115,000 to $125,000 USD / year
Average travel is approximately three to four days per week
Added 24 mins ago
J
Business Development, Healthcare RTLS
Jobgether
Remote, United States
- $105,000 to $120,000 USD / year
As a Business Development Manager, Healthcare RTLS, you will drive revenue growth by expanding market opportunities and developing strategic customer relationships within the healthcare…
Added 25 mins ago
DO
MEDS Senior Tester
Department of Health Care Services
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology (IT) Manager I within the Eligibility Applications and Support Branch (EASB), the IT Specialist (S) II serves as the lead Technical…
Added 25 mins ago
SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology Manager I, the Information Technology Specialist II (ITS II) serves as a technical subject matter expert and lead responsible for…
Added 26 mins ago
EC
ESA Regional Category Manager- Fabrications
Eaton Corporation
Moon Township, PA
- $130,000 to $190,000 USD / year
Minimum 4 years of procurement or program management experience required
Added 26 mins ago
Patient Safety Officer/Risk Management
Trinity Health
Darby, PA
o CPHRM, ARM or other nationally recognized health care risk management certification required or within one year of hire

Computer Task Group, Inc

Service Desk Agent

Charlotte, NC, United States

Apply on careers.ctg.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 10, 2026
Education: High school diploma
Experience: Minimum of 2 years of IT Help Desk or Service Desk experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract Job Title: Service Desk Agent Location: In-office position and/or hybrid rotation. Hybrid expectation is 3 days onsite and 2 days remote per week. Schedule to be determined by the client team. Pay Rate: Based on experience Work Hours: Monday–Friday (8:00 AM–5:00 PM). Multiple shifts may be available based on business needs. Overtime is not anticipated. Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely troubleshooting and resolution through phone, chat, email, ticketing, and walk-up support channels. Responsibilities include documenting and managing tickets, resolving common hardware and software issues, and escalating complex problems to specialized support teams while maintaining excellent customer service.

Requirements

Respond promptly and professionally to user inquiries through phone, chat, email, and other support channels.
Manage incidents and service requests throughout their lifecycle using ServiceNow or a similar ticketing system.
Troubleshoot common hardware, software, operating system, connectivity, and mobile device issues.
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Use knowledge base articles to resolve issues, document troubleshooting steps, and recommend improvements.
Monitor support queues, prioritize incoming tickets, and route unresolved issues to appropriate teams.
Maintain accurate ticket documentation and communicate regularly with users regarding issue status and resolution.
Coordinate customer scheduling and follow-ups, including vendor and third-party technical support when needed.
Meet service desk performance metrics and escalate recurring or widespread technical issues.
Collaborate with team members and complete administrative responsibilities accurately and on time.

Qualifications

Minimum of 2 years of IT Help Desk or Service Desk experience.
Strong customer service and communication skills, preferably in a call center or technical support environment.
Working knowledge of computers, mobile devices, Microsoft Windows, and Microsoft Office applications.
Ability to troubleshoot technical issues, resolve customer concerns, and escalate problems when appropriate.
Strong time management, organizational, and multitasking skills with the ability to meet deadlines in a fast-paced environment.
Professional, patient, and empathetic approach to customer interactions.
Ability to work independently and collaboratively while adapting to changing priorities.
Strong attention to detail, work ethic, and commitment to continuous learning and problem resolution.
Fluent in English, with the ability to read, write, and comprehend technical information.

Preferred Skills

Experience with Windows 11, Microsoft 365, Outlook, Teams, Excel, Word, PowerPoint, Exchange, and SharePoint.
Familiarity with Apple/Mac devices and Microsoft Azure.
Experience with Active Directory, ServiceNow, or similar ticket management systems.
Troubleshooting Outlook, email data files, printers, drivers, monitors, network connectivity, and Windows applications.
Experience supporting Cisco VPN, Pulse VPN, Citrix, and remote access tools such as LogMeIn.
Knowledge of corporate mobile device configuration, deployment, and asset management.
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Experience with call management platforms such as Cisco Finesse.
Knowledge base utilization, technical documentation, and quality assurance experience.

Additional Information

No third-party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Apply on careers.ctg.com About employer

More about this job

Skills

Technical support
Troubleshooting
Customer service
ServiceNow
Troubleshoot
Documentation
Scheduling
Communication skills
Microsoft Windows
Microsoft Office
Time management
Multitasking
Meet deadlines
Work independently
Attention to detail
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Exchange
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
VPN
Symantec Endpoint Protection
Microsoft Edge
Google Chrome
Quality assurance

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Work requirements

Jobs in the United States