Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
Sr. Program Manager - Clinical Software and AI
Medtronic
Lafayette, CO
…technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care…
Added 6 mins ago
CS
Manager, BCE Visual Strategy and Design
Charles Schwab
Lone Tree, CO
- $76,400 to $143,200 USD / year
…and external use within our programs. This individual will partner with team members to take written or spoken ideas and convert them into images, layouts and other designs. You will be…
Added 7 mins ago
Sr Staff Engineer Software
Palo Alto Networks
Denver, CO
At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with…
Added 7 mins ago
Enterprise Solutions Architect-Senior/Consultant
Intermountain Health
Denver, CO
Added 7 mins ago
O
Principal Data Hall Designer
Oracle
Denver, CO
- $114,600 to $234,600 USD / year
-Develops design standards and Basis of Design (BoD) documents to guide internal and partner teams in delivering consistent white space fit-outs.
Added 7 mins ago
C
GCP data Engineer
Cognizant
Denver, CO
- $100,000 to $120,000 USD / year
Partner with architecture and governance teams to ensure compliance with enterprise standards.
Added 7 mins ago
Executive Leader, AI Workforce Capability
GE Aerospace
Lafayette, CO · Longmont, CO · Denver, CO
Elevates the engagement, effectiveness and digital enablement of AI learning via dynamic hyper-personalization
Added 20 mins ago
IT
SVP of Growth
Inspired Thinking Group (ITG)
Remote, United States
- $240,000 to $280,000 USD / year
Craft outreach that resonates with CMOs, Heads of Brand, Marketing Operations teams, Martech Leads, Heads of Content, and Chief Digital Officers; buyers who don't reply to generic pitches
Added 23 mins ago
W
(USA) Operations Manager, Asset Protection - DC/FC
Walmart
SEARCY, AR
- $84,000 to $126,000 USD / year
Data and Digital Literacy Possesses knowledge of Data collection modes techniques and tools data analytics and data visualization tools and techniques existing and upcoming digital…
Added 23 mins ago
W
Senior Director, Government Affairs and Public Policy, Americas
Walmart
WASHINGTON, DC · BENTONVILLE, AR
- $169,000 to $338,000 USD / year
Partner with country Corporate Affairs and business leadership teams to strengthen Walmart’s reputation with governments and external stakeholders.
Added 23 mins ago
W
(USA) Senior Copywriter
Walmart
HOBOKEN, NJ
- $96,000 to $186,000 USD / year
Partner with designers, project managers, account managers, marketers, and other cross-functional teams to develop effective creative solutions.
Added 23 mins ago
W
(USA) Senior Manager, Marketing Planning and Strategy - Marketing Technology.
Walmart
SAN BRUNO, CA · BENTONVILLE, AR
- $90,000 to $234,000 USD / year
…(ME&I), this leader will own the MarTech capability roadmap and partner with Product, Engineering, Data, and Marketing teams to translate business needs into scalable technology solutions.…
Added 23 mins ago
W
(USA) Senior Manager, Operations and Implementation
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Partner with Product, Engineering, Design, Data, Legal, and business teams through delivery.
Added 23 mins ago
W
Senior Manager, Supply Chain Management- Recommerce Enablement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
You will serve as a critical business partner to our dedicated Product & Technology teams, ensuring Recommerce priorities are clearly defined, translated into actionable requirements, and…
Added 26 mins ago
US Staff Accountant
Hireframe
Remote, United States
Hireframe is a global staffing and talent solutions company headquartered in Los Angeles, California. We partner with growing businesses and established organizations to help them build…
Added 26 mins ago
Sales
Albatross
Remote, United States
Proven success in B2B sales, driving growth and exceeding targets across AI-driven digital personalization markets.
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
Content Designer
SuperSummary
Remote, United States
…team united by curiosity, creativity, and a shared love of…
Added 27 mins ago
Individual Giving Specialist
VillageReach
Remote, United States
Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.
Added 27 mins ago
J
Product Designer ll
Jobgether
Remote, United States
- $78,750 to $98,438 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Designer II based in the United States.
Added 27 mins ago
Learning Technology Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Learning Technology Specialist based in the United States.

Computer Task Group, Inc

Service Desk Agent

Charlotte, NC, United States

Apply on careers.ctg.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 10, 2026
Education: High school diploma
Experience: Minimum of 2 years of IT Help Desk or Service Desk experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract Job Title: Service Desk Agent Location: In-office position and/or hybrid rotation. Hybrid expectation is 3 days onsite and 2 days remote per week. Schedule to be determined by the client team. Pay Rate: Based on experience Work Hours: Monday–Friday (8:00 AM–5:00 PM). Multiple shifts may be available based on business needs. Overtime is not anticipated. Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely troubleshooting and resolution through phone, chat, email, ticketing, and walk-up support channels. Responsibilities include documenting and managing tickets, resolving common hardware and software issues, and escalating complex problems to specialized support teams while maintaining excellent customer service.

Requirements

Respond promptly and professionally to user inquiries through phone, chat, email, and other support channels.
Manage incidents and service requests throughout their lifecycle using ServiceNow or a similar ticketing system.
Troubleshoot common hardware, software, operating system, connectivity, and mobile device issues.
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Use knowledge base articles to resolve issues, document troubleshooting steps, and recommend improvements.
Monitor support queues, prioritize incoming tickets, and route unresolved issues to appropriate teams.
Maintain accurate ticket documentation and communicate regularly with users regarding issue status and resolution.
Coordinate customer scheduling and follow-ups, including vendor and third-party technical support when needed.
Meet service desk performance metrics and escalate recurring or widespread technical issues.
Collaborate with team members and complete administrative responsibilities accurately and on time.

Qualifications

Minimum of 2 years of IT Help Desk or Service Desk experience.
Strong customer service and communication skills, preferably in a call center or technical support environment.
Working knowledge of computers, mobile devices, Microsoft Windows, and Microsoft Office applications.
Ability to troubleshoot technical issues, resolve customer concerns, and escalate problems when appropriate.
Strong time management, organizational, and multitasking skills with the ability to meet deadlines in a fast-paced environment.
Professional, patient, and empathetic approach to customer interactions.
Ability to work independently and collaboratively while adapting to changing priorities.
Strong attention to detail, work ethic, and commitment to continuous learning and problem resolution.
Fluent in English, with the ability to read, write, and comprehend technical information.

Preferred Skills

Experience with Windows 11, Microsoft 365, Outlook, Teams, Excel, Word, PowerPoint, Exchange, and SharePoint.
Familiarity with Apple/Mac devices and Microsoft Azure.
Experience with Active Directory, ServiceNow, or similar ticket management systems.
Troubleshooting Outlook, email data files, printers, drivers, monitors, network connectivity, and Windows applications.
Experience supporting Cisco VPN, Pulse VPN, Citrix, and remote access tools such as LogMeIn.
Knowledge of corporate mobile device configuration, deployment, and asset management.
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Experience with call management platforms such as Cisco Finesse.
Knowledge base utilization, technical documentation, and quality assurance experience.

Additional Information

No third-party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Apply on careers.ctg.com About employer

More about this job

Skills

Technical support
Troubleshooting
Customer service
ServiceNow
Troubleshoot
Documentation
Scheduling
Communication skills
Microsoft Windows
Microsoft Office
Time management
Multitasking
Meet deadlines
Work independently
Attention to detail
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Exchange
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
VPN
Symantec Endpoint Protection
Microsoft Edge
Google Chrome
Quality assurance

Report this job

Work requirements

Jobs in the United States