Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
PEO Workers Compensation Underwriting Coordinator
Paychex
Saint Petersburg, FL · Sarasota, FL
Audits PEO client employee job titles and statement of duties. Requests missing information from field service staff and/or PEO partners and updates internal systems to ensure complete and…
Added 6 mins ago
Sales Associate - Mid-Market
Paychex
Atlanta, GA
…join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a…
Added 6 mins ago
Channel Sales Associate - CPA
Paychex
Bakersfield, CA
…join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a…
Added 6 mins ago
Channel Sales Associate - CPA
Paychex
Tracy, CA
…join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a…
Added 8 mins ago
Service Desk Agent
Computer Task Group, Inc
Charlotte, NC
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.
Added 14 mins ago
Vocational Counselor I - Frederick, MD (Hybrid)
Omega Health
Frederick, MD
Facilitate job matching that aligns client strengths with business labor needs.
Added 14 mins ago
Vocational Counselor I - York, PA (Hybrid)
Omega Health
York, PA
Facilitate job matching that aligns client strengths with business labor needs.
Added 17 mins ago
J
Regional Vice President
Jobgether
Remote, United States
- $200,000 to $240,000 USD / year
…excellence. You will shape the regional culture, strengthen client partnerships, and ensure consistently high service standards across educational dining operations. Working closely with…
Added 18 mins ago
Lentiviral Vector Upstream Process Development Scientist
Insight Global
Lower Gwynedd, PA
Our large pharmaceutical client is seeking a motivated and detail-oriented Upstream Associate Scientist to support lentiviral vector (LVV) production within our small-scale upstream…
Added 19 mins ago
AU
Security Officer Day Shift Weekdays Site Supervisor
Allied Universal
Waynesboro, PA
- $18.5 USD / hour
Law Enforcement Experience: Candidates must possess a minimum of 1 year of law enforcement experience · Security Supervisor/Manager Experience: Candidates must have at least 2 years of experience in a security supervisor or manager role
Added 19 mins ago
SM
Account Manager
Staff Management | SMX
White Haven, PA
- $55,066.97 to $68,833.71 USD / year
…action. Responsible for overall site operations and managing a service team that consist of Account Supervisors and Recruiters. You will manage annual revenues between $1 million - $5…
Added 19 mins ago
Territory Retail Lead - Cranberry, PA
Anderson Merchandisers
Cranberry, PA
High School diploma or equivalency certification required
Added 19 mins ago
VA
Veterinary Assistant
VCA Animal Hospitals
Oakford, PA
- $16 to $19 USD / hour
Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.
Added 19 mins ago
Territory Retail Lead - Du Bois, PA
Anderson Merchandisers
Du Bois, PA
High School diploma or equivalency certification required
Added 19 mins ago
Forestry Specialist
Utilities Service, LLC
Montrose, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail
Added 19 mins ago
Forestry Specialist
Utilities Service, LLC
Towanda, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail
Added 19 mins ago
Forestry Specialist
Utilities Service, LLC
DuBois, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail
Added 19 mins ago
Forestry Specialist
Utilities Service, LLC
Mansfield, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail
Added 19 mins ago
Forestry Specialist
Utilities Service, LLC
Clearfield, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail
Added 20 mins ago
Associate account manager
Aon Corporation
Warrington, PA
…learn more, please visit:NFP. Summary: Offer administrative and client service help supporting the Account Management team, facilitating renewals, open enrollments, implementations, carrier…
Added 20 mins ago
Territory Retail Lead - Pittston, PA
Anderson Merchandisers
Pittston, PA
High School diploma or equivalency certification required
Added 20 mins ago
Mental Health ProgramSpecialist I
Elwyn
Media, PA
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills 10
Added 21 mins ago
3D BIM Modeler
Insight Global
Blue Bell, PA
2 years of BIM or 3D Modeling experience required (Revit, Civil 3D, Navisworks)
Added 21 mins ago
Wealth Management Client Associate
Bank of America
Scranton, PA
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 22 mins ago
Forestry Specialist
Utilities Service, LLC
Altoona, PA
Must have exceptional interpersonal and communication skills, strong problem solving and multi-tasking abilities and show attention to detail

Computer Task Group, Inc

Service Desk Agent

Charlotte, NC, United States

Apply on careers.ctg.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 10, 2026
Education: High school diploma
Experience: Minimum of 2 years of IT Help Desk or Service Desk experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Service Desk Agent.

Type: Contract Job Title: Service Desk Agent Location: In-office position and/or hybrid rotation. Hybrid expectation is 3 days onsite and 2 days remote per week. Schedule to be determined by the client team. Pay Rate: Based on experience Work Hours: Monday–Friday (8:00 AM–5:00 PM). Multiple shifts may be available based on business needs. Overtime is not anticipated. Education: High School Diploma or GED required; Associate degree in IT or related certification preferred.

Description The Service Desk Agent provides first-level technical support to employees, serving as a single point of contact for IT questions, incidents, and service requests. This role delivers timely troubleshooting and resolution through phone, chat, email, ticketing, and walk-up support channels. Responsibilities include documenting and managing tickets, resolving common hardware and software issues, and escalating complex problems to specialized support teams while maintaining excellent customer service.

Requirements

Respond promptly and professionally to user inquiries through phone, chat, email, and other support channels.
Manage incidents and service requests throughout their lifecycle using ServiceNow or a similar ticketing system.
Troubleshoot common hardware, software, operating system, connectivity, and mobile device issues.
Follow established IT support procedures, service-level agreements (SLAs), and knowledge management processes.
Use knowledge base articles to resolve issues, document troubleshooting steps, and recommend improvements.
Monitor support queues, prioritize incoming tickets, and route unresolved issues to appropriate teams.
Maintain accurate ticket documentation and communicate regularly with users regarding issue status and resolution.
Coordinate customer scheduling and follow-ups, including vendor and third-party technical support when needed.
Meet service desk performance metrics and escalate recurring or widespread technical issues.
Collaborate with team members and complete administrative responsibilities accurately and on time.

Qualifications

Minimum of 2 years of IT Help Desk or Service Desk experience.
Strong customer service and communication skills, preferably in a call center or technical support environment.
Working knowledge of computers, mobile devices, Microsoft Windows, and Microsoft Office applications.
Ability to troubleshoot technical issues, resolve customer concerns, and escalate problems when appropriate.
Strong time management, organizational, and multitasking skills with the ability to meet deadlines in a fast-paced environment.
Professional, patient, and empathetic approach to customer interactions.
Ability to work independently and collaboratively while adapting to changing priorities.
Strong attention to detail, work ethic, and commitment to continuous learning and problem resolution.
Fluent in English, with the ability to read, write, and comprehend technical information.

Preferred Skills

Experience with Windows 11, Microsoft 365, Outlook, Teams, Excel, Word, PowerPoint, Exchange, and SharePoint.
Familiarity with Apple/Mac devices and Microsoft Azure.
Experience with Active Directory, ServiceNow, or similar ticket management systems.
Troubleshooting Outlook, email data files, printers, drivers, monitors, network connectivity, and Windows applications.
Experience supporting Cisco VPN, Pulse VPN, Citrix, and remote access tools such as LogMeIn.
Knowledge of corporate mobile device configuration, deployment, and asset management.
Familiarity with Microsoft Endpoint Manager (MEM), Symantec Endpoint Protection, Adobe products, Microsoft Edge, and Google Chrome.
Experience with call management platforms such as Cisco Finesse.
Knowledge base utilization, technical documentation, and quality assurance experience.

Additional Information

No third-party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Apply on careers.ctg.com About employer

More about this job

Skills

Technical support
Troubleshooting
Customer service
ServiceNow
Troubleshoot
Documentation
Scheduling
Communication skills
Microsoft Windows
Microsoft Office
Time management
Multitasking
Meet deadlines
Work independently
Attention to detail
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Exchange
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
VPN
Symantec Endpoint Protection
Microsoft Edge
Google Chrome
Quality assurance

Report this job

Work requirements

Jobs in the United States