Jobs in the United States

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Logistics Sales Associate (Bilingual Chinese) (EM7210)
Samsung SDS America
Plano, TX
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called…
Added 1 min ago
TO
Retail Part Time Store Associate
The ODP Group
Scottsdale, AZ
- Part-time
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through…
Added 1 min ago
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Retail Part Time Store Associate
The ODP Group
San Carlos, CA
- Part-time
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through…
Added 6 mins ago
UG
Cybersecurity Development Program Associate
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…development program designed to cultivate enterprise talent in support of the security talent needs. This program includes a 2-week bootcamp, followed by a 24-month development program with…
Added 6 mins ago
UG
Cybersecurity Development Program Internship
UnitedHealth Group
Eden Prairie, MN
- $23 to $33 USD / hour
…development program designed to cultivate enterprise talent in support of the security talent needs. The summer internship program offers a 10-week experience which includes hands-on…
Added 9 mins ago
Information Technology Analyst II- Planning and Development (Civil Service)
City of Dallas
United States
The Information Technology Analyst II assists, supports, and provides expertise in the maintenance and support of all computers and IT systems. Identifies and resolves business problems…
Added 9 mins ago
Associate III, Electromechanical Technical Support - OEE (Monday - Friday, 8:00 AM EST - 2:30 PM EST)
Alcon Research, LLC. Company
Johns Creek, GA · Duluth, GA
The Associate III, Electromechanical Technical Support – OEE (Science/Tech/Engineering Path) is responsible for supporting complex electromechanical systems within a manufacturing…
Added 14 mins ago
T&
Associate Attorney
Tyson & Mendes LLP
Scottsdale, AZ
- $90,000 to $130,000 USD / year
That means sophisticated clients, professional development, litigation support, training, technology, and colleagues across the country who can be tapped for knowledge and experience.
Added 14 mins ago
T&
Associate Attorney
Tyson & Mendes LLP
Denver, CO · Lakewood, CO
- $100,000 to $150,000 USD / year
Tyson & Mendes provides the technology, litigation support, professional development, training, and national network of a firm with attorneys across the country.
Added 14 mins ago
T&
Associate Attorney
Tyson & Mendes LLP
San Francisco, CA
- $115,000 to $160,000 USD / year
You will also have access to experienced support professionals, including our long tenured Office Manager, Pilar Romero, along with legal assistant, paralegal, administrative, and trial…
Added 14 mins ago
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Associate Attorney
Tyson & Mendes LLP
Las Vegas, NV · NV
- $100,000 to $135,000 USD / year
Associate Attorney | Nevada | Flexible/Remote
Added 18 mins ago
Strategy & Insights Analyst
Becton, Dickinson and Company
United States
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
Added 18 mins ago
BI
Field Deployment Technician
Bumblebee IT Services
Jacksonville, FL · Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
- $33 to $36 USD / hour
Education: Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Added 18 mins ago
Junior Network Administrator, Analyst, Tewksbury, MA ONSITE
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Raytheon Digital Technology Classified Infrastructure Services
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Added 19 mins ago
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Added 19 mins ago
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Computer Task Group, Inc

Senior Support Technician

Buffalo, NY, United States

The expected base salary for this position is up to $90,000.

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Applications open in a new tab.

Job details

Pay: The expected base salary for this position is up to $90,000.
Apply by: Nov 4, 2027
Experience: Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.
Posting language: English
Posted: Nov 4, 2026

Original job description

CTG is seeking a Senior Support Technician to join our team in Buffalo, NY. This role provides Level 2 technical support to internal users, ensuring a high level of customer satisfaction through timely, efficient, and accurate problem resolution. The Senior Support Technician independently diagnoses and resolves issues related to approved hardware, software, networks, and systems while collaborating with users, management, support teams, and vendors across the organization.

Responsibilities

Communicate and handle Level 2 problem solving efforts with Level 1 Technicians, users, other IS support staff, and vendor technicians
Assist Level 1 Support Technicians for Level 2 resolution and provide timely feedback to the user regarding status
Ensure that all problems/solutions are properly documented using standard problem tracking tools
Maintain accurate records of hardware/device stock and CMDB data
Create and terminate User Access when requested following Audit protocols
Perform other responsibilities as assigned

Duties

Perform PC Imaging using MS Autopilot
Ship hardware and PCs to new employees
Perform Deskside support/Level 2 support in the Buffalo office
Work with Infrastructure team and Users to address security vulnerabilities/Windows Updates
Work with IS Management/Infrastructure teams to handle ticket escalations
Prioritize users inquiries based on the level of severity
Interface with other IS personnel to determine exact nature of problem and implement procedures for users
Document problems and correct procedures
Coordinate resolutions with other Level 2 personnel as well as outside vendors or service companies
Contact, schedule, and follow up with vendors for service calls and support
Enter all troubleshooting steps in CTG’s ticketing system
Create documentation/KB Articles for Level 1 Helpdesk Technicians
Possibility for inclusion in infrastructure testing for new systems
Perform other duties as required to fulfill responsibilities

Qualifications

Associate degree in computer science or MIS, or equivalent experience
Advanced knowledge with PC Hardware (Lenovo/HP)
Advanced knowledge with Microsoft Office/Microsoft Outlook/Microsoft Edge
Competent with using Active Directory for Account Administration, Domain access rights, Group Policies
Competent troubleshooting and problem solving skills
Competent in PC computing, network connectivity, system administration, application support, and operating systems.
Competent with Cable modem/internet connectivity support/VPN/Remote connectivity troubleshooting
Must have good customer service skills to be able to work with people who may be frustrated and try to research/correct the issue, or escalate to management
Experience in an IS Helpdesk environment a plus

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position is up to $90,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

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More about this job

Skills

Technical support
Problem solving
Guide staff
Troubleshooting
Documentation
Computer science
MIS
Microsoft Office
Microsoft Outlook
Microsoft Edge
Microsoft Active Directory
System administration
VPN
Customer service
Research
Communication skills
Recruitment

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