Senior Product Manager

Job Description:

Senior Product Manager - Commercial Product Manager (Digital Banking – Niche Commercial Segments)

The Senior Product Manager defines and executes product strategy for business banking, treasury management, payments, and digital banking solutions. This role translates market and customer insights into prioritized roadmaps and leads the delivery of customer-centric capabilities for financial institutions and their commercial clients. The position will help integrate Qolo payment processing and treasury management capabilities into CSI Digital Banking solutions, align with future Apiture initiatives, and support specialized commercial segments such as title and escrow companies, homeowners’ associations, commercial real estate firms, franchise operators, property managers, and athlete or artist management groups.

What You'll Do

• Own and execute the product strategy, roadmap, lifecycle, and delivery of business banking, treasury management, payments, and related digital banking capabilities.
• Develop expertise in the banking, payments, and operational needs of specialized commercial segments, including property management, title and escrow, franchise, commercial real estate, HOA, and similar markets.
• Conduct market research, customer discovery, competitive analysis, and trend monitoring to identify opportunities in real-time payments, embedded finance, automation, and commercial digital banking.
• Lead the integration of Qolo products and services into CSI’s digital banking ecosystem, including alignment with future Apiture initiatives and CSI’s broader digital banking strategy.
• Translate market, customer, and business insights into business cases, product requirements, prioritized roadmaps, epics, features, user stories, personas, and user journeys.
• Gather, evaluate, and prioritize enhancement requests based on customer value, strategic alignment, business objectives, risk, dependencies, and expected return on investment.
• Collaborate with Product Line Leadership, Engineering, Architecture, UX and Design, Payments, Core Banking, Technical Product Owners, Marketing, Sales, Customer Success, Qolo, and Apiture stakeholders.
• Drive capabilities such as ACH, real-time payments, FedNow, wires, bill pay, Positive Pay, business payments, user entitlements, account structures, APIs, and platform integrations.
• Manage and refine product backlogs while ensuring delivery teams have the business context and requirements needed for successful execution.
• Track milestones, delivery schedules, risks, and dependencies, and provide clear updates to leadership and stakeholders.
• Participate in User Acceptance Testing to validate completed functionality and confirm that solutions meet customer and business expectations.
• Validate product direction through customer feedback, beta programs, user groups, performance data, and ongoing engagement with financial institutions and commercial clients.
• Partner with Product Marketing to develop positioning, messaging, segment-specific value propositions, launch plans, sales enablement, demonstrations, training, and collateral.
• Contribute to pricing and packaging strategies that support adoption, revenue, profitability, and customer value.
• Define and monitor product success measures, including adoption, revenue, customer satisfaction, and solution performance, and use results to guide optimization.
• Support annual customer conferences, industry events, customer meetings, partner discussions, and other product demonstrations as needed.
• Serve as a subject matter expert in business banking, treasury management, payments, commercial digital banking, and relevant niche market needs.
• Mentor Product Managers and Analysts and promote strong product management practices across cross-functional teams.
• Support governance, risk management, business continuity, and compliance activities for assigned products.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 6+ years of product management experience in digital banking, fintech, commercial banking, treasury management, payments, technology, or a related field.
• Strong knowledge of commercial and business banking workflows, including ACH, real-time payments, wires, bill pay, and treasury services.
• Experience defining product strategy and delivering customer-centric software products, integrations, APIs, or digital solutions.
• Experience translating customer and business needs into roadmaps, requirements, epics, features, user stories, and prioritized backlogs.
• Proven ability to collaborate across technical and non-technical teams in a cross-functional environment.
• Strong analytical, critical-thinking, communication, organizational, and stakeholder management skills.
• Ability to evaluate customer journeys, user experiences, product performance, risks, and dependencies.

Preferred Qualifications

• Experience with specialized commercial segments such as property management, title and escrow, homeowners’ associations, commercial real estate, franchises, or similar markets.
• Knowledge of treasury management solutions such as ACH Origination, Positive Pay, Wire Management, Business Payments, user entitlements, and complex account structures.
• Experience managing complex product integrations across multiple platforms and partner ecosystems.
• Experience working in Agile environments and familiarity with the full product development lifecycle.
• Pragmatic Certified Level II or higher, or an equivalent product management certification.
• Experience with Azure DevOps, Jira, Confluence, Aha!, or similar product management tools.
• Exposure to Figma and collaboration with UX and design teams.
• Experience supporting go-to-market strategy, sales enablement, pricing, packaging, and product commercialization.
• Interest in using AI tools to improve product management workflows and development processes.

Travel

• Up to 20% travel, including visits to CSI offices, partner locations, customer meetings, industry conferences, and cross-functional project sessions.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.