Quality Data Coordinator

JOB DESCRIPTION

Job Title:

Quality Data Coordinator

Reports to:

Director of Quality

Department:

Quality

Supervises:

N/A

FLSA Status:

To be determined by Human Resources

Job Code:

Funding Term: Grant-funded position under RHT Initiative 6.2 and CCBHC Bridge Funding, Contract # K9201; anticipated five-year period beginning October 1, 2026, subject to continued award availability and contract requirements.

Purpose: Healthy mind, healthy body, vibrant community.

Mission: To provide innovative, integrated healthcare, community education, and services to individuals, families, and organizations.

Primary Position Purpose: Serve as the central coordination point for quality data and recurring reporting across Comprehensive Healthcare. Coordinate the collection, validation, analysis, and reporting of clinical, operational, safety, and compliance data so that leaders have accurate information to monitor performance, strengthen continuous quality improvement, support accreditation and audit readiness, and meet the requirements of RHT Initiative 6.2 and CCBHC Bridge Funding.

Position Summary: The Quality Data Coordinator supports the Quality department by coordinating the collection, validation, organization, analysis, and reporting of quality, clinical, operational, safety, and compliance data. Reporting to the Director of Quality, this position converts data into reliable information used to monitor performance, identify trends, and support root cause analysis and continuous quality improvement across all service lines. The coordinator works with program leaders, clinical operations, information technology, and other stakeholders to improve data completeness, consistency, timeliness, and usefulness while maintaining confidentiality and appropriate data governance practices.

OTHER CREDENTIALS REQUIRED:

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First Aid/CPR Certification

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Food Worker Card

☒

Driver License

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Vehicle Liability Insurance

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Language Certification

DRIVING REQUIREMENTS:

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NONE

Does not drive on behalf of the agency.

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LOW

Occasionally (one day per week or less) drives personal vehicle for agency business.

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MEDIUM

Drives agency vehicles and/or personal vehicle on agency business more than one day per week and does not transport clients.

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HIGH

Transports clients, either in an agency or personal vehicle.

Values: Demonstrates behaviors which contribute to the growth and achievement of Comprehensive’s mission:

• Passion for the Work, Compassion for the Client
• Demonstrates empathy, professionalism, and sound judgment in all interactions
• Prioritizes client safety, dignity, and outcomes
• Maintains composure and effectiveness in high-pressure or emotionally demanding situations
• Customer Service
• Takes ownership of issues and follows through to resolution
• Communicates clearly, honestly, and proactively
• Maintains a solutions-oriented approach and supports both clients and colleagues
• Collaborative Problem Solving
• Engages others to develop effective, aligned solutions
• Communicates openly and works across teams to reduce silos
• Shares accountability for decisions and outcomes
• Leadership Expectation
• Sets clear expectations and holds self and others accountable
• Addresses issues at the appropriate level
• Aligns team performance with organizational goals

Key Success Measures

• Reporting Timeliness: Deliver 100% of routine quality dashboards and reports on or before established deadlines.
• Data Accuracy: Maintain at least 98% accuracy on validated quality metrics, based on documented review or reconciliation.
• Ad Hoc Request Turnaround: Maintain an average turnaround of three business days or less for approved quality data requests, unless scope or data availability requires a revised deadline.
• Grant Documentation: Keep required source files, measure definitions, and supporting documentation organized and available for assigned RHT 6.2 and CCBHC Bridge Funding reports.
• Issue Resolution: Document data quality concerns, route them to the appropriate owner, and track them through resolution or formal escalation.
• Confidentiality: No avoidable privacy or security breaches attributable to failure to follow established policy and access requirements.

Five Key Activities:

• Quality Data Collection and Validation: Coordinate routine collection of quality, clinical, operational, safety, incident, compliance, and grant data from approved systems and program sources across all service lines. Review data for completeness, consistency, duplicates, and discrepancies, and resolve issues with appropriate data owners.
• Quality and Trend Analysis: Perform ongoing analysis of key quality indicators, incident trends, and patient safety metrics to identify program performance improvement needs and operational inefficiencies.
• Dashboards and Routine Reporting: Prepare and maintain standardized quality reports, KPI scorecards, trend summaries, and dashboard content for Quality, program leaders, and executive leadership.
• Quality Improvement Support: Provide baseline data, run charts, trend analyses, and follow up measurement to support root cause analyses (RCAs), corrective action monitoring, and continuous quality improvement (CQI) initiatives.
• Audit, Accreditation, and Compliance Readiness: Compile accurate data packages and supporting evidence for internal audits, external reviews, accreditation and licensure surveys, and grant monitoring. Complete internal audits to confirm quality metrics are met consistently across programs.

Other Activities:

Grant and CCBHC Reporting Support

• Maintain organized data files, reporting calendars, source documentation, and metric definitions needed for RHT 6.2 and CCBHC Bridge Funding deliverables.
• Support preparation of reports, progress updates, performance measures, and documentation required under Contract # K9201.
• Maintain workplans, metric inventories, and evidence files for grant and quality requirements.
• Track corrective actions, improvement measures, and due dates assigned through quality or grant monitoring processes.

Data Collection, Validation, and Documentation

• Coordinate recurring data submissions and follow up with designated owners when information is missing, late, or inconsistent.
• Aggregate data from approved clinical, operational, incident, survey, and reporting sources.
• Perform data cleaning, reconciliation, validation, and documentation before information is used in reports.
• Maintain a quality data dictionary, metric specifications, report logic, source system references, and written procedures so measures are calculated and reported consistently across programs and reporting periods.

Reporting and Analysis

• Prepare summaries that identify trends, variation, gaps, and areas requiring additional review without overstating what the data supports.
• Assist with development and maintenance of quality dashboards and standardized reporting templates.
• Coordinate report distribution and retain version controlled support files.
• Respond to approved ad hoc quality data requests and document assumptions, sources, and limitations.

Stakeholder Coordination and Data Stewardship

• Clinical and operational leaders, information technology, finance, compliance, and grant staff to clarify reporting needs, data ownership, timelines, and issue resolution.
• Communicate data limitations clearly and elevate unresolved risks.
• Support meeting preparation by compiling current measures, status updates, and follow up documentation.
• Participate in training, quality committees, project meetings, and grant related workgroups as assigned.
• Handle protected health information, confidential organizational information, and grant data in accordance with organizational policy, applicable privacy requirements, and role based access expectations, using only approved systems and secure methods for data storage and exchange.
• Perform other duties consistent with the purpose and funding of the position.

Skills & Experience:

• Strong attention to detail, organization, follow through, and documentation discipline.
• Ability to manage multiple reporting cycles and priorities while maintaining accuracy.
• Ability to distinguish verified results from preliminary findings and communicate data limitations.
• Collaborative approach to resolving data quality issues with program and system owners.
• Working knowledge of data dictionaries, measure specifications, dashboard development, and basic statistical process or trend analysis.
• Proficiency with Microsoft 365 applications, especially Excel, Word, Outlook, Teams, and PowerPoint.
• Ability to learn organizational systems, grant requirements, quality standards, and reporting workflows.
• Commitment to continuous improvement, respectful communication, and service to rural and underserved communities.

Qualifications

Education:

• Bachelor's degree in data analytics, public health, healthcare administration, health information management, quality improvement, or a related field preferred.

Experience:

• Experience in behavioral health, community health, a Certified Community Behavioral Health Clinic environment, or another regulated healthcare setting preferred.
• Experience supporting grant funded programs, contract deliverables, accreditation, audit readiness, or formal quality improvement initiatives preferred.
• Experience with Power BI or another business intelligence platform, electronic health records, incident reporting systems, or quality management systems preferred.

Physical and Mental Requirements:

• Work Environment & Physical Demands
• Primarily office based or in an approved remote work environment, with regular interaction across departments and programs
• Regular use of a computer, keyboard, telephone, and virtual meeting technology
• May require extended periods of sitting, standing, and computer use
• Occasional lifting of up to 15 pounds (e.g., files, materials)
• Cognitive & Mental Demands
• Ability to analyze complex data, interpret trends, and make strategic decisions
• Ability to manage multiple priorities in a fast-paced, evolving environment
• High level of attention to detail and accuracy
• Ability to exercise sound judgment in sensitive and high-risk situations
• Ability to review detailed information for extended periods and manage electronic files accurately
• Emotional & Behavioral Demands
• Ability to work effectively in a behavioral health environment, including exposure to individuals experiencing emotional or behavioral crises
• Ability to maintain professionalism, composure, and sound decision-making in high-pressure situations
• Strong interpersonal skills to navigate complex employee, patient, and stakeholder interactions
• Communication Requirements
• Ability to effectively communicate verbally and in writing with diverse audiences, including staff, patients, community partners, and executive leadership

Grant-Funded Position Notice:

This position is funded under Quality through RHT Initiative 6.2 and CCBHC Bridge Funding, Contract # K9201. Funding began October 1, 2026 and is anticipated to remain available for five years. Continued employment is contingent upon ongoing grant or contract funding, satisfactory performance, organizational need, and compliance with applicable award requirements. Grant funding does not guarantee employment for the full anticipated funding period.

“Comprehensive Healthcare provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”