Crisis Case Manager - Field Response

Who is Comprehensive Healthcare?

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Case Manager?

Case Managers provide supportive counseling and guidance in conjunction with other supportive services. Case Managers on the First Responder or Field Response Teams respond to requests to support first responders in the field or to respond to calls that have come through 911 or 988. Case Managers respond with another trained mental health care provider. Case Managers can also provide follow up with individuals initially seen for a crisis evaluation to provide assistance with navigating systems and referrals. Must be able to work closely with law enforcement and all emergency services; additional background required due to program being housed within law enforcement buildings. This position will be able to dispatch out into the community to assist individuals in behavioral health crisis both with and without other emergency responders. Ability do assessments for level of risk, safety planning, coordinating with available services, gaining collateral information and staffing with DCRs. This is a multidisciplinary team so team work and strong interpersonal skills are a must. Weekends and holidays are part of the schedule.

SCHEDULE: TBD / discussed in interview.

ESSENTIAL RESPONSIBILITIES, COMPETENCIES & MEASURABLE BEHAVIORS

CASE MANAGEMENT:

• Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals.
• Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them.
• Advocates for the client when appropriate to attain services and benefits to further recovery goals.

CHILDREN, YOUTH and YOUNG ADULT SERVICES:

• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental levels.

CRISIS EVALUATION/INTERVENTION:

• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.

GERIATRIC SERVICES:

• Demonstrates and utilizes knowledge of normal aging process and age related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status.

SYMPTOM & MEDICATION RESPONSE MONITORING

• Conducts and documents ongoing assessment of client symptoms and their response to prescribed medications.
• Provides support and education to encourage clients to take medications as prescribed.
• Promotes illness self-management skills to assist clients with medication adherence, identifying warning signs and symptoms, and symptom management skills.
• Monitors medication side effects and facilitates access to, and communication with, medical staff as needed.

SERVICE NOTES:

• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client-centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.

CRISIS OUTREACH:

• Makes initial contact with referent and client to gather information on presenting problem
• Provides referrals and when necessary, arranges for appropriate follow up. Will provide follow up as directed by Crisis Outreach Professional (COP).
• Responds to requests for outreach with Crisis Outreach Professionals to assist and for safety purposes
• Assists team members by following up with clients admitted to Stabilization Bed to monitor symptoms and to arrange discharge.
• Notifies treatment teams of any crisis contact with their assigned clients. Coordinates with treatment team for follow up contact and stabilization plan.
• Answers Open Line/Crisis Line calls and screens for risk, makes appropriate referrals and staffs with COP. Reviews after-hours call center reports for the need to provide follow up contact or send to assigned treatment team.

Qualifications:

• Bachelor's degree in social work, psychology, or related field
• Must be eligible for registration as Agency Affiliated Counselor
• Must have valid driver's license and vehicle liability insurance

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

Equal Opportunity Employer Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.