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Added 9 mins ago
Merchandising Assistant Manager
Dollar Tree
Farmington, MO
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 9 mins ago
Merchandising Assistant Manager
Dollar Tree
Topeka, KS
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 10 mins ago
B&
Service Technician I
Birge & Held Group LLC
Granger, IN
- $18.65 to $23.32 USD / hour
…Held’s continued success and reports directly to the Operations…
Added 15 mins ago
Medical Assistant - Primary Care - 40 Hours, Days
BMC Company 100
United States
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as…
Added 15 mins ago
Medical Assistant - Primary Care - 40 Hours, Days
BMC Company 100
United States
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as…
Added 17 mins ago
Task Force Engineering Manager
Crestline Hotels & Resorts Corporate Office
Fairfax, VA
Crestline Hotels & Resorts is looking for a talented person who has a genuine care and passion for service to join as a Task Force Engineering Manager. This position will require extensive…
Added 21 mins ago
A
Administrative Services Assistant
Actalent
Garrison, MT
- $26 to $31 USD / hour
…administrative and confidential assistance to the Technical Training Manager, Supervisory Apprentice Program Coordinator, and Supervisory Technical Training Program Coordinator in…
Added 22 mins ago
FH
RN Progressive Care Unit 7p-7:30a
Frederick Health
Frederick, MD
- $36.07 to $55.17 USD / hour
…customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of…
Added 22 mins ago
SH
Equipment Operator
Safe Harbor
Richmond, CA
- $32 to $40 USD / hour
…passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking…
Added 31 mins ago
FU
Patient Intake Coordinator
FMS USA Fresenius Mgmt Services Inc
Waltham, MA
- $19 to $29 USD / hour
…that all patients receive financial and medical clearances in order to receive lifesaving dialysis from FKC. Must be able to multi-task and manage cases in Salesforce CRM while receiving…
Added 34 mins ago
PATIENT EXPERIENCE MANAGER, Lancaster, SC
Compass Group
Lancaster, SC
…relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement…
Added 35 mins ago
PN
Principal Administrative Coordinator
Pacific Northwest National Laboratory
Richland, WA
- $34.57 to $50.1 USD / hour
Ability to multi-task, prioritize and organize work under tight deadlines and changing priorities, tracking and initiating actions efficiently and appropriately for a wide diversity of…
Added 35 mins ago
VC
RECREATION LEADER - PART TIME
Village Center Community Development District
The Villages, FL
- Part-time
This position performs under the general direction of the Recreation Facilities Manager (RFM) or Recreation Area Manager (RAM). This position is responsible for ensuring the successful…
Added 44 mins ago
Area Manager
Hims & Hers
Gilbert, AZ
As an Area Manager, Pharmacy Technician, you will be responsible for managing the pharmacy technician team. This management role will plan and coordinate special pharmacy projects. Budget,…
Added 51 mins ago
Strategic Partner Manager – GSI –KPMG, DXC (Armis/Veza)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 51 mins ago
Strategic Partner Manager – GSI –KPMG, DXC (Armis/Veza)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 51 mins ago
Strategic Partner Manager – GSI –KPMG, DXC (Armis/Veza)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 58 mins ago
Registered Nurse (O-2/O-3/O-4 Billet) Non-Supervisory
Immigration and Customs Enforcement
Folkston, GA
…administration and acknowledged either by initials by each new order on paper medication administration records or by acknowledging in new electronic medication administration record. When…
Added 1 hour ago
Convenience Store Clerk - Virginia
Food City
Coeburn, VA
REPORTS TO: Convenience Store Manager, Assistant Manager
Added 1 hour ago
Convenience Store Clerk
Food City
Pikeville, KY
REPORTS TO: Convenience Store Manager, Assistant Manager
Added 1 hour ago
Convenience Store Clerk
Food City
Oliver Springs, TN
REPORTS TO: Convenience Store Manager, Assistant Manager
Added 1 hour ago
Convenience Store Clerk
Food City
Elizabethton, TN
REPORTS TO: Convenience Store Manager, Assistant Manager
Added 1 hour ago
Convenience Store Clerk
Food City
Bristol, TN
REPORTS TO: Convenience Store Manager, Assistant Manager
Added 1 hour ago
Program Manager - USCG FD&I
JCTM, LLC
Washington, DC
JCTM is seeking an experienced Program Manager to lead contractor operations supporting the Coast Guard's Futures Development and Integration (FD&I) Directorate and associated…
Added 1 hour ago
CC
Director of Facilities and Capital Projects
Cecil College
Seahawk Dr, MD
- $116,000 to $120,000 USD / year
…development, and execution of the College's capital improvement program, construction projects, and overall facilities and campus infrastructure operations across the North East and Elkton…

Compass Group

PATIENT EXPERIENCE MANAGER, Lancaster, SC

Lancaster, SC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Crothall Healthcare Salary: $58,000-$60,000 Other Forms of Compensation: Bonus Pay Grade: 12

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Req ID: 1587937 Crothall Healthcare

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