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Maximo Consultant
Avero Advisors
Portland, OR
…to join our Project Delivery team. Under the guidance of the Program Manager, you will own and execute the multiple critical work-streams within the overall system implementation and its…
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Senior Manager, Sales Operations, Data, Analytics, and Forecasting
Salomon
Ogden, UT
The Senior Manager, Sales Operations serves as the operational and analytical backbone of the North America sales organization. This role is responsible for leading a team focused on…
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Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added just now
Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added just now
Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added just now
YV
Pharmacy Compliance and Operations Specialist
Yakima Valley Farm Workers Clinic
Central Fill Pharmacy
- $29.18 to $35.74 USD / hour
You will support the 340B pharmacy program. This includes reviewing contracts, auditing contract pharmacies, and sharing information with Clinic staff and patients. Builds and maintains…
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Case Management Specialist
Neighborhood Service Organization
Detroit, MI
…person-centered services. The CMS position contributes to efficient program operations, continuity of care, and client satisfaction through effective communication, attention to detail, and…
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General Manager-Construction & Building Materials Service Industry
DH Pace
Topeka, KS
Overhead Door Company of Northeast Kansas™, a DH Pace Company aspires to hire a General Manager located in Topeka, Kansas. This position will have direct responsibly for leading, managing…
Added 1 min ago
CRUS Field Service Engineer 2
Daifuku
HILLSBORO, OR
…repairs and installations of any assigned Continuing Improvement Program (CIP) modifications and upgrades. Works under minimal direction of crew chief or EIC on…
Added 1 min ago
Inventory Control Specialist
Tractor Supply Company
Hollister, MO
…receiving accuracy, and compliance routines that support store operations. The role executes receiving, inventory adjustment, reconciliation, transfer, buyback/RTV, compliance, and…
Added 1 min ago
General Manager
Burger King
Killeen, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Canton, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Belton, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Athens, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
Senior Systems Architect
Euna Solutions
Atlanta, GA
Govern Euna's technical standards program end-to-end: drafting, reviewing, ratifying, communicating, and keeping standards current across architecture, engineering, and operations.
Added 2 mins ago
Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
The Vice President, Client Service Director serves as the primary relationship manager and strategic service lead for assigned clients within BNY Archer Managed Account Services. Clients…
Added 2 mins ago
NJ
Court Services Supervisor 2 (Criminal)
New Jersey Courts
Paterson, NJ
- $74,551.38 to $129,437.61 USD / year
Under the general direction of the Court Executive 2b (Criminal Division Manager) or other high-level supervisor, the selected individual supervises, monitors, coordinates, and oversees a…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Florence, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Columbia, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 2 mins ago
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Pharmacy Technician
CVS Health
Cayce, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 2 mins ago
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Staff Pharmacist Full Time
CVS Health
Charlotte, NC
- $60 to $76 USD / hour
- Full-time
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 2 mins ago
Senior Manager, Medicare Business Consultant
CVS Health
Work at Home, CT · Work At Home, FL · Work At Home, NJ · Work At Home, NY · Work At Home, PA
7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field
Added 2 mins ago
Senior Manager - Project Program Management
CVS Health
Work at Home, PA · Work At Home, OH
Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
Added 2 mins ago
CH
Staff Pharmacist
CVS Health
Logan, UT
- $60 to $76 USD / hour
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Sturgeon Bay, WI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Compass Group

PATIENT EXPERIENCE MANAGER, Lancaster, SC

Lancaster, SC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Crothall Healthcare Salary: $58,000-$60,000 Other Forms of Compensation: Bonus Pay Grade: 12

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Req ID: 1587937 Crothall Healthcare

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