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Added 5 mins ago
LC
PT Sales Associate
LOVESAC COMPANY
Emeryville, CA
- $22.37 to $24.84 USD / hour
As a Lovesac Sales Associate, you are energized by connecting with customers, delivering remark able results, and helping people design products that fit their lifestyle and space. You’re…
Added 5 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
Develops and executes implementation strategy consistent with client expectations; ensures strategy is administered in accordance with all performance guarantee arrangements.
Added 6 mins ago
CWR-Warehouse Associate I
ManpowerGroup
Bolingbrook, IL
Our client, transportation and logistics is seeking a CWR-Warehouse Associate I to join their team. As a CWR-Warehouse Associate I, you will be part of the Warehouse Operations supporting…
Added 6 mins ago
Associate Director, Business Insights Lead
AbbVie
North Chicago, IL
Reporting to the Director, Strategy, Analytics & Business Insights (SABI), the Associate Director, Business Insights serves as the primary analytical and strategic partner to the Clinical…
Added 6 mins ago
Clinical Research Associate II - West or Pacific Northwest US - FSP
Parexel
Springfield, IL
The Clinical Research Associate II will act as the primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites.
Added 6 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Chicago, IL
As a Senior Associate, you will leverage your skills to build meaningful client connections and navigate complex situations. You will anticipate the needs of your teams and clients,…
Added 6 mins ago
Cyber Offensive Security Senior Associate
Grant Thornton
Chicago, IL
…posture. This is a hands-on technical role with significant client interaction and ideal for someone who thrives on solving complex problems and communicating impact to both technical teams…
Added 6 mins ago
Client Associate
Dow Jones
Chicago, IL
The Client Associate is a necessary team player, partnering to sell integrated media solutions and partnerships to clients. You will support designated Client Partners to prepare proposals,…
Added 6 mins ago
Deals Accelerated Solutions IT Senior Associate
PwC
Chicago, IL
As a Deals Accelerated Solutions IT Senior Associate you will support client work focused on integration and platform architecture, with emphasis on IT cost and value management within our…
Added 6 mins ago
Deals Accelerated Solutions IT Associate
PwC
Chicago, IL
As a Deals Accelerated Solutions IT Associate you will support integration and platform architecture work that helps clients align technology solutions with business priorities, cost…
Added 6 mins ago
Customer Solutions Strategy Consultant
IBM
Chicago, IL
As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and…
Added 6 mins ago
Healthcare Financial Advisory Services Associate
Huron Consulting Group
Chicago, IL
Gather, analyze, and synthesize primary and secondary data to develop actionable client insights
Added 6 mins ago
CG
BUSSER (ON CALL)
Compass Group, North America
Chicago, IL
- $12.69 USD / hour
…career path, safety, and success as top priority, and to our client to provide top quality food product and service to our customers and…
Added 6 mins ago
CG
COOK (PART TIME)
Compass Group, North America
Chicago, IL
- $19 to $22 USD / hour
- Part-time
…career path, safety, and success as top priority, and to our client to provide top quality food product and service to our customers and…
Added 33 mins ago
Account Management Associate I
Kaiser Permanente
Pasadena, CA
Completes assigned tasks to support account strategy including supporting data collection and assisting with team communications with customer, consultants, brokers, and/or channel…
Added 33 mins ago
M
Process Technician
ManpowerGroup
Fremont, CA
- $29 to $33 USD / hour
Our client, a leading automotive manufacturing organization specializing in innovative product solutions, is seeking a Process Technician with Automated expertise for 1st shift to join…
Added 33 mins ago
Associate Director, Business Insights Lead
AbbVie
Irvine, CA
Reporting to the Director, Strategy, Analytics & Business Insights (SABI), the Associate Director, Business Insights serves as the primary analytical and strategic partner to the Clinical…
Added 34 mins ago
AU
Site Supervisor Full Time
Allied Universal
Los Angeles, CA
- $36 USD / hour
- Full-time
…profitability, and quality assurance of uniformed services for a client’s…
Added 43 mins ago
P
Account Manager - Medical Device
PrideStaff
Mission Viejo, CA
- $26 to $27 USD / hour
…support, account coordination, sales support, order management, client services, or customer operations within a regulated healthcare…
Added 51 mins ago
T
Associate Manager Full-time
Tumi
Brea, CA
- Full-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 51 mins ago
Assistant Manager
Tumi
Brea, CA
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Added 51 mins ago
Associate Manager PT under 20 hours - Roseville
Tumi
United States
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 1 hour ago
Sales Consultant, Trauma (Northern Delaware) – Johnson & Johnson MedTech - Orthopaedics
J&J Family of Companies
Dover, DE
Associate degree or Medical Certification (CST, PT, etc.) + minimum of 5 years of professional and/or related experience or
Added 1 hour ago
Food Services Associate PRN
HCA Healthcare
Payson, UT
Do you have the PRN career opportunities as a(an) Food Services Associate PRN you want with your current employer? We have an exciting opportunity for you to join Mountain View Hospital…
Added 1 hour ago
Temporary Sales Associate
TAPESTRY (UTAH), INC.
MURRAY, UT

Closed listing

Compass Group

PATIENT EXPERIENCE MANAGER, Lancaster, SC

Lancaster, SC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Crothall Healthcare Salary: $58,000-$60,000 Other Forms of Compensation: Bonus Pay Grade: 12

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Req ID: 1587937 Crothall Healthcare

SHERRY LUSE

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About employer

More about this job

Skills

Customer service
Employee relations
Reporting
Regulatory compliance
CMS
Operations management
Coaching
Organizational skills
Microsoft Windows
Office software
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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