Jobs in the United States

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Added 18 mins ago
Sales Associate
United Pacific
Joshua Tree, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 30 mins ago
Project Manager IV
Western Governors University
Salt Lake City, UT
The Project Manager IV manages projects from inception through completion and implements change management strategies on assigned initiatives and projects. The Project Manager IV monitors…
Added 1 hour ago
Sr. Staff Auditor
UMB FINANCIAL CORPORATION
Dubuque, IA · Kansas City, MO
…phases of assigned audits with direction from the Audit Project Manager or the Audit Manager and/or Audit Director. This role will also support broader initiatives and strategic priorities…
Added 1 hour ago
AC
TELEPHONE TRIAGE REGISTERED NURSE (TEMPORARY 6 MONTHS)
Axis Community Health
Pleasanton, CA
- $43 to $53 USD / hour
Graduate of an accredited nursing program. Associate Degree in Nursing (ADN) is required, Bachelor of Science in Nursing (BSN) is preferred.
Added 2 hours ago
Sales Associate
United Pacific
Sherman Oaks, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 2 hours ago
Sales Associate
United Pacific
San Diego, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 2 hours ago
Sales Associate
United Pacific
Sherman Oaks, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 2 hours ago
Food Service Associate
United Pacific
Lacey, WA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 2 hours ago
Information Systems System Administrator
Singing River Health System
Pascagoula, MS · Gulfport, MS · Ocean Springs, MS
Current industry-standard certifications preferred, such as Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Windows Server Hybrid Administrator Associate…
Added 2 hours ago
Account Manager-MDU Sales & Support
TDS Telecom
Bend, OR
The Account Manager-MDU Sales & Support will manage a national portfolio of Multi-Dwelling Unit (MDU), Homeowners Association (HOA), Condominium Association (COA), Cooperative Association…
Added 2 hours ago
Junior Salesforce Administrator
Big Ass Fans
Lexington, KY
Associate or bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field; equivalent practical experience or relevant training will be considered
Added 2 hours ago
Sales Associate
United Pacific
Garden Grove, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 2 hours ago
Warehouse Lead
HelloFresh
Aurora, IL
Factor_ a brand of HelloFresh is seeking a Warehouse Lead. The Warehouse Lead Associate coordinates activities of and provides coaching and guidance to workers in the warehouse team. The…
Added 2 hours ago
Senior Associate, Training and Development
Amgen USA Inc.
CA
…This position serves as a primary resource for the training associate team, providing guidance on daily activities, troubleshooting issues, and escalating more complex matters as needed.…
Added 2 hours ago
FSP Sr Clinical Research Associate
PPD Development, LP
Remote, United States
…tasks and responsibilities assigned to role are outlined in the task…
Added 2 hours ago
FSP CRA I/II Gen Med - Respiratory - HIV - Oncology
PPD Development, LP
Remote, United States
…monitoring and site management process. As an FSP Clinical Research Associate (Level I or II), you'll conduct remote or on-site visits to assess protocol and regulatory compliance and…
Added 3 hours ago
Assistant Professor and Lab Manager, EMS Programs
Santa Fe College
Gainesville, FL
Under general supervision, the Assistant Professor and Lab Manager for Emergency Medical Services (EMS) Programs, will develop, prepare, and teach a variety of EMS courses, while also…
Added 3 hours ago
Product Management Rotational Associate
GAF
Parsippany, NJ
…headquarters in Parsippany, NJ. Candidates will have a dedicated manager and mentor to support their development and technical training as they cultivate their leadership and technical…
Added 3 hours ago
Product Management Rotational Associate
GAF
Parsippany, NJ
…headquarters in Parsippany, NJ. Candidates will have a dedicated manager and mentor to support their development and technical training as they cultivate their leadership and technical…
Added 3 hours ago
Sales Associate
United Pacific
Stockton, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 3 hours ago
Customer Service Team Lead
Bass Pro Outdoor World LLC
Lehi, UT
Resolves customer and associate opportunities with GSM / DM and HR Manager.
Added 3 hours ago
BP
Footwear Team Lead - Full Time
Bass Pro Outdoor World LLC
Rogers, AR
- Full-time
Resolves customer and associate opportunities with GSM / DM and HR Manager.
Added 3 hours ago
Team Lead - Fishing
Bass Pro Outdoor World LLC
Bridgeport, CT
Resolves customer and associate opportunities with GSM / DM and HR Manager.
Added 3 hours ago
Sales Associate
United Pacific
Columbia, MO
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 4 hours ago
Protection & Control Technician II - Senior
Indiana Michigan Power Company
Ft. Wayne, IN
DIRECT SUPERVISION - When a qualified person is working with/hands-on with the person performing the designated task.

Compass Group

PATIENT EXPERIENCE MANAGER

Louisville, KY, United States

Crothall Healthcare Salary: $65,000-$70,000

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Job details

Pay: Crothall Healthcare Salary: $65,000-$70,000
Posting language: English
Posted: Nov 3, 2026

Original job description

Crothall Healthcare Salary: $65,000-$70,000

Other Forms of Compensation:

Pay Grade: [[payGrade_obj]]

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Req ID: 1587434 Crothall Healthcare

CINDY SWIDERSKI

[[req_classification]]

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More about this job

Skills

Customer service
Employee relations
Reporting
Regulatory compliance
CMS
Operations management
Coaching
Organizational skills
Microsoft Windows
Office software
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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