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AS
Office Manager
Atria Senior Living
PA-Boyertown
- $18 to $21.6 USD / hour
…life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional…
Added just now
AS
Office Manager
Atria Senior Living
CT-Manchester
- $20 to $24 USD / hour
…life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional…
Added 2 mins ago
FB
Associate - Brokerage Client Services
Fulton Bank
Woolwich Township, NJ
- $22.16 to $36.92 USD / hour
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the…
Added 2 mins ago
Mgr Construction Safety
Williams WPC-I, LLC.
United States
As the Manager, Construction Safety, you'll set the standard for how Williams builds safely. You'll be the trusted safety voice on our major capital projects, shaping how work gets done…
Added 2 mins ago
Youth Program Facilitator (PT)
Latin American Association Inc
Atlanta, GA
Support the implementation of LYLA and other LAA youth programs at assigned school and community sites under the direction of the Youth Services Program Manager.
Added 3 mins ago
BH
Registered Nurse -Case Manager Home Care 40 hours
BRISTOL HOSPITAL GROUP
Bristol, CT
- $35 to $61.24 USD / hour
BSN or Associate Degree and matriculated into a bachelors program
Added 3 mins ago
Area Sales Manager (Multi-Family) Columbus/Dayton
HD Supply
Remote, United States
As a Sales Manager with our Multi-Family vertical, you will lead a team of 8 field account representatives focused on selling MRO (maintenance, repair, and operations) supplies along with…
Added 4 mins ago
Clinical Intern
Ascension
Nashville, TN
Perform functions within scope of authority as defined by the manager.
Added 4 mins ago
AI
Sales Manager
Aaron's, Inc.
Ellsworth, ME
- $17.25 to $18.25 USD / hour
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Added 5 mins ago
Applications Manager
Novo Nordisk
Lexington, MA
The Applications Manager will ensure reliable, compliant and efficient lifecycle management of business-critical applications supporting facilities, building systems and enterprise…
Added 5 mins ago
DC
Degree Audit Specialist
Dallas College
Dallas, TX
- $26.98 USD / hour
Reporting to the Senior Manager, Degree Audit, the Degree Audit Specialist will provide comprehensive support and service to students and a host of internal stakeholders to promote pathway…
Added 6 mins ago
Certified Medical Assistant - MOHS, 8 hours/week, day shift
Northeast Hospital Corporation
United States
Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing…
Added 7 mins ago
Assistant Residence Manager
PROMESA R.H.C.F.
New York City, NY
The Assistant Residence Manager is responsible for the overall day-to-day operation of the residence in accordance to the agency, state and federal regulations. The Assistant Residence…
Added 7 mins ago
Applications Manager
Lexington
The Applications Manager will ensure reliable, compliant and efficient lifecycle management of business-critical applications supporting facilities, building systems and enterprise…
Added 7 mins ago
YF
Warehouse Associate
Yellowstone Forever
Gardiner, MT
- $18.9 to $22.16 USD / hour
…educational programing for people of all ages; and a supporter program which raises funds for priority park…
Added 7 mins ago
Chief Engineer
Grand Praire, TX
Communicate effectively with the General Manager, corporate leaders, and ownership regarding property conditions, needs, and safety concerns.
Added 8 mins ago
Guest Service Specialist
Mister Car Wash
Porterville, CA
customer service, customer support, retail, retail associate, sales associate, cashier, team member, store associate, front desk, guest service, client service, customer care, sales, inside…
Added 8 mins ago
Food & Beverage Manager
Stinker Stores
Emmett, ID
As the Food & Beverage Manager, you’ll be the main ingredient for success by ensuring everything is seasoned to perfection with compliance to corporate and regulatory guidelines, and…
Added 9 mins ago
Sr. Service Technician, Scottsdale
Lucid Motors
Scottsdale, AZ
Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
Added 9 mins ago
HG
Security Officer
Hilton Grand Vacations
Koloa, HI
- $19 USD / hour
As a Security Associate, you will be providing a safe and secure environment for guests, owners, and team members. Commitment and dedication to our service culture is an expected behavior…
Added 9 mins ago
Senior Specialist, Art Direction
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…creative leaders, this role will also oversee campaigns. This associate will work with the team to successfully translate concepts to visual expression. They ensure all variables/versions…
Added 10 mins ago
Guest Services Department Manager
Festival Foods
Janesville, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 10 mins ago
Deli and Bakery Manager
Festival Foods
Verona, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 10 mins ago
MM
Practice Manager - Ken Caryl
Medical Management International, Inc.
Banfield Ken Caryl, CO
- $67,013 to $96,797 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 10 mins ago
AC
Practice Manager - Irvington
A Caring Doctor, P.C.
Banfield Irvington, OR
- $67,013 to $96,797 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Compass Group

PATIENT EXPERIENCE MANAGER

Louisville, KY, United States

Crothall Healthcare Salary: $65,000-$70,000

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Job details

Pay: Crothall Healthcare Salary: $65,000-$70,000
Posting language: English
Posted: Nov 3, 2026

Original job description

Crothall Healthcare Salary: $65,000-$70,000

Other Forms of Compensation:

Pay Grade: [[payGrade_obj]]

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Req ID: 1587434 Crothall Healthcare

CINDY SWIDERSKI

[[req_classification]]

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More about this job

Skills

Customer service
Employee relations
Reporting
Regulatory compliance
CMS
Operations management
Coaching
Organizational skills
Microsoft Windows
Office software
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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