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Added 2 mins ago
IW
Workforce Pell Navigator
Iowa Western Community College (IA)
Council Bluffs, IA
- $40,000 to $45,000 USD / year
…guidelines, and reporting expectations. Assist with evaluating program effectiveness, identifying opportunities for improvement, and strengthening student support and program…
Added 4 mins ago
IT
PT Administrative Assistant for Academic Affairs
Ivy Tech Community College of Indiana
Marion, IN
- $20 to $23 USD / hour
…and updates, contract tracking, reporting, and general office operations. The role serves as a primary point of contact for students, faculty, staff, and external stakeholders, requiring…
Added 4 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Hazlet, NJ
- $18 to $18.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 4 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Stafford, VA
- $17 to $18.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 4 mins ago
RN Supervisor-Pediatric Urology Clinic - FT Day
MH-Memphis Hospitals
United States
Conducts the evaluation, planning, development, and implementation of MLH operations and MLH goals and objectives while coordinating and developing policies, procedures, processes and…
Added 4 mins ago
Personal Banker North Lakewood
B10 Wells Fargo Bank, N. A.
BRADENTON, FL
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 4 mins ago
Institutional Investment Operations Associate - Centralized Callback
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking an Institutional Investment Operations Associate within the Centralized Callback team as a part of Corporate Investment Banking Operations. Learn more about the…
Added 4 mins ago
Personal Banker Colorado Springs South
B10 Wells Fargo Bank, N. A.
COLORADO SPRINGS, CO
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will build relationships with customers by supporting everyday…
Added 5 mins ago
O
Senior Network Developer
Oracle
Seattle, WA · Nashville, TN · Santa Clara, CA · Redwood City, CA · Reston, VA
- $91,400 to $187,000 USD / year
Participate in network lifecycle management through build and upgrade projects. Collaborate with program and project managers to define milestones and deliverables. Execute network changes…
Added 5 mins ago
Quality Control Technician II
Amrize
Plano, TX
Works closely with the Sales and Operations departments to ensure a timely accurate delivery of products.
Added 5 mins ago
J
Lead Ultrasound Tech/Full-Time-Days/Upper Valley Medical Center
OH
- Full-time
Associate’s degree or graduate of an accredited program
Added 5 mins ago
DevOps Engineer / Site Reliability Engineer
Council on Foreign Relations
New York, NY · Washington, DC
…closely with the software engineering team and report to the associate vice president of product, design, and…
Added 5 mins ago
Health Program Associate (40 Hour)
State of Connecticut
Hartford, CT
The State of Connecticut, Department of Social Services (DSS) is accepting applications for a Health Program Associate (HPA) in the Integrated Care Unit – Behavior Health Section for the…
Added 6 mins ago
Union Warehouse Associate
Wesco
New Brighton, MN
As an Operations Associate, you will be responsible for receiving, picking, packing, shipping, wire cutting, as well as light assembly of assigned areas. You will be in charge of operating…
Added 7 mins ago
Gerente General Bilingüe
Community Choice Financial Family of Brands
Tucson, AZ
…the way, we'll provide you with a training and development program to help you move your career…
Added 8 mins ago
NP
Weekend Merchandise Controller
NBC Philadelphia Merchants
Philadelphia, PA
- $20.95 to $28.25 USD / hour
Associate discount; Employee Assistance Program (EAP); smoking cessation support; bereavement leave; 401(k) Associate contributions; credit union; cell phone discounts. Also, those who meet…
Added 8 mins ago
Assistant Store Manager
Homegoods LLC
Daytona Beach, FL
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental…
Added 8 mins ago
Senior Field Technical Specialist
Go RH
Indianapolis, IN
We are seeking a proactive, hands-on, and customer-focused Senior Field Technical Specialist to join our technical operations team. In this high-impact, newly created role, you will act as…
Added 12 mins ago
MS
Timberlands FTS Technical Support Analyst II - Atlanta, GA
Military Spouse Jobs & VetJobs
United States
- $82,500 to $123,800 USD / year
…and serves as a liaison between Corporate IT and site-level operations. The successful candidate will bring strong customer service, clear communication, sound technical judgment, and the…
Added 12 mins ago
Sous Chef
RiverWoods Exeter
Exeter, NH
…different kitchens at RiverWoods Exeter to support overall operations as needed on any given…
Added 14 mins ago
2nd Assistant Wrestling Coach
Sussex County Community College
Newton, NJ
9. Program Operations: Assist with equipment management, team organization, scheduling, and other administrative responsibilities associated with the wrestling programs.
Added 16 mins ago
E
Assistant Manager
Express
Clarksburg, MD
- $21.2 to $31.25 USD / hour
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company…
Added 18 mins ago
Production Supervisor
CTDI
Memphis, TN
…CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees…
Added 19 mins ago
A
Mechanical Design Engineer
Actalent
Amsterdam, NY
- $36.06 to $38.46 USD / hour
Design specialized tooling and fixtures to support manufacturing and field operations.
Added 20 mins ago
Director Operations II
Dufry Careers
LOUISVILLE, KY
Referral program – refer a friend and earn a bonus

Compass Group

HOSPITALITY SERVICES MANAGER - ORD

Chicago, IL, United States

Rapport Salary: $85,000 - $95000

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Job details

Pay: Rapport Salary: $85,000 - $95000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at Chicago O'Hare International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586089 Rapport a specialized division of FLIK Hospitality Group

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