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HC
Microbiology Lab Supervisor - Day shift
Holy Cross Health, Inc.
Silver Spring, MD
- $35.8 to $55.54 USD / hour
…participates in the Microbiology laboratory quality management program, to include quality assurance and quality control functions, review of daily test results, maintenance schedules and…
Added just now
Registered Dietician Content Management
Trinity Health Corporation
Livonia, MI
Maintains a collaborative working relationship with THS Culinary Systems & Program Development Manager, Regional Manager, local program coordinator and Food & Nutrition Manager in content…
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Medical Assistant - Liverpool Family Practice
St. Joseph's Medical, P.C.
United States
Graduate of a Medical Assistant Training Program and holds any of the following National Medical Assistant Certifications: CMA, CCMA, RMA, NCMA, CMAC
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Nurse Assistant - MG4 Telemetry - Nights
St. Mary Medical Center
United States
Appropriately seeks assistance of the Nurse Manager of designee for conflict resolution.
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Gerente General Bilingüe
Community Choice Financial Family of Brands
Tucson, AZ
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
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Assistant Store Manager
Community Choice Financial Family of Brands
Gladstone, MO
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 1 min ago
Licensed Practical Nurse (LPN) - Assisted Living
Hartford HealthCare Senior Services at Mulberry Garden
Plantsville, CT
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of…
Added 1 min ago
Assistant Store Manager
Buckle
Clinton Township, MI
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for…
Added 1 min ago
Management Trainee Program
Buckle
Clinton Township, MI
…and routine cleaning of facilities). Work directly with Store Manager to develop sales, recruiting and leadership skills in order to become a Store Manager. The Management Trainee will also…
Added 1 min ago
B
Floor Leader (Full-Time)
Buckle
Clinton Township, MI
- Full-time
…routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide…
Added 1 min ago
FK
Inside Sales Representative
Fresenius Kabi, LLC
Lake Zurich, IL · IL
- $25 to $26 USD / hour
Initiate minimum number of outbound calls per day to customers within assigned territory as determined by management. Collaborate with Field Sales to provide a positive customer experience.
Added 2 mins ago
Assistant Store Manager
Homegoods LLC
Daytona Beach, FL
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 2 mins ago
Shipper Loader, C-Shift, 6PM-6AM, 2-2-3
Avery Dennison
Greenfield, IN
Health & Wellness benefits starting on day 1 of employment
Added 2 mins ago
Part-Day Teacher Assistant
Pinal Gila Community Child Services
Casa Grande, AZ
temporary assignments of teaching duties as assigned by his/her supervisor, the Site Manager,
Added 2 mins ago
AS
Cook - Avamere Bethany
Avamere Skilled Advisors, LLC
Portland, OR
- $18.89 to $24.65 USD / hour
Current ServSafe Manager certification (or willingness to obtain within 30 days of hire).
Added 2 mins ago
CW
CDL Driver - $7,500 Hiring Bonus
Casella Waste Systems, Inc.
Columbia, ME
- $23 to $26 USD / hour
Drivers at Casella participate in a Career Pathways Program that offers exceptional Advancement Opportunity, Regular Merit Increases, and Safety Bonus Incentives.
Added 4 mins ago
Senior Manager, Health Care Compliance Officer
Johnson & Johnson Services Inc. Legal Entity
Horsham, PA
We are searching for the best talent for a Senior Manager, Health Care Compliance Officer - Immunology to be based in Horsham, PA.
Added 4 mins ago
B
AUKUS Office Architect
BWXT
Erwin, TN
- $60,000 to $90,000 USD / year
Your Day to Day as an AUKUS Office Architect:
Added 4 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 5 mins ago
ST
Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
…standards, and communicate with customers and adjusters from day…
Added 5 mins ago
JI
Assistant Store Manager
JP Irving Oil Retail Sales US LLC
South Royalton, VT
- $21.27 to $26.59 USD / hour
The Assistant Store Manager will assist the Store Manager in the daily operation of the retail store. This role will schedule employees, maintain inventories, conduct physical inventories,…
Added 5 mins ago
Leasing & Marketing Team Leader
Cardinal Group Companies
Reno, NV
Assist residents with day to day tasks, as a part of the community's concierge program.
Added 5 mins ago
General Manager
Smile Dental Group of Conyers
Conyers, GA
We are a family dentistry practice looking for an experienced, General Manager to be part of our team. The General Manager is responsible for the day-to-day functions of the dental office,…
Added 6 mins ago
General Manager, Subscription
EVERYTABLE, PBC
City of Industry, CA
Everytable is looking for a General Manager to own its direct-to-consumer subscription business end to
Added 6 mins ago
Chief Information Security Officer
University of Baltimore (UBALT)
United States
…assets from various cyber threats and risks. This position and program contribute to the mission of the University by maintaining the integrity of campus technology resources, appropriate…

Compass Group

HOSPITALITY SERVICES MANAGER - ORD

Chicago, IL, United States

Rapport Salary: $85,000 - $95000

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Job details

Pay: Rapport Salary: $85,000 - $95000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at Chicago O'Hare International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586089 Rapport a specialized division of FLIK Hospitality Group

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