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Added 1 min ago
Operations Manager - Professional Land Surveyor
WGI
Charlotte, NC · Raleigh, NC
In this position, you will act as a Survey Project Manager in the execution of various public and private sector survey assignments. You will direct teams of technicians and field crews to…
Added 2 mins ago
NM
Neurodiagnostic Advanced Analyst Imaging EMU Full Time Days
Northwestern Memorial Healthcare
Palos Heights, IL
- $40.52 to $56.94 USD / hour
- Full-time
Provide consistent feedback and suggestions for improvement to NTC Resource Coordinator and/or Manager, and be involved in improvement initiatives/projects.
Added 2 mins ago
CO
Resident Care Manager
Cedarhurst of Woodstock
Woodstock, IL
- $45,760 to $47,840 USD / year
At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points - a unique rewards system that…
Added 5 mins ago
FR
Administrative Assistant
Flourish Research
Walnut Creek, CA
- $22 to $25 USD / hour
Demonstrated experience in process improvement.
Added 5 mins ago
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Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP).…
Added 5 mins ago
Shipping and Receiving Clerk
Conductix-Wampfler
Omaha, NE
Prepare, verify, and process incoming and outgoing shipments
Added 6 mins ago
CH
Operations Manager
CVS Health
West Bloomfield, MI
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 6 mins ago
CH
Pharmacy Intern - Grad
CVS Health
Westerville, OH
- $30 to $42 USD / hour
…our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the…
Added 6 mins ago
CH
Operations Manager
CVS Health
Austin, TX
- $18 to $28 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 6 mins ago
CNC Machine Operator
Fenner Precision Polymers
Wilmington, NC
Identify safety violations or potential hazards to manager or safety team member
Added 7 mins ago
Plant Manager
Novolex
City of Industry, CA
The Plant Manager for our facility in City of Industry, California will be responsible for leading daily operations of this site. S/he will lead a cross-functional team to deliver on,…
Added 8 mins ago
Shipper Loader, C-Shift, 6PM-6AM, 2-2-3
Avery Dennison
Greenfield, IN
…Hourly Job Bid Policy and evaluated via our shift alignment process. Eligible and qualified applicants outside of the department will be given consideration and invited to interview for the…
Added 10 mins ago
Senior Manager, Health Care Compliance Officer
Johnson & Johnson Services Inc. Legal Entity
Horsham, PA
…inform mitigation strategies, and contribute to continuous improvement of the compliance…
Added 13 mins ago
Corporate HR Generalist
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Humble, TX
…and offboarding. You will work closely with the Corporate HR Manager to ensure processes run smoothly while maintaining accurate employee records, overseeing HRIS data integrity, and…
Added 15 mins ago
Data Center Security Manager , AMER East
Amazon Data Services, Inc.
Ashburn, VA
- Experience acting as a Program Security Officer, Security Specialist, or Security Manager with duties including interpreting and implementing requirements within the personnel,…
Added 17 mins ago
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Nurse II/III, Occupational Health
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Bath, ME
- $69,400 to $99,500 USD / year
Assist in the new hire process including correspondence with outside providers as well as onsite providers.
Added 17 mins ago
Water & Infrastructure Project Manager
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West Palm Beach, FL
…record of accomplishment. Posillico has an exceptional safety program coupled with proactive employees throughout its management and union staff. We offer all employees an excellent…
Added 18 mins ago
NALP Career Fair-Nationwide Openings
Ewing Outdoor Supply
Remote, United States
…interns use their knowledge, skills, and interests to develop process improvement strategies for Ewing! Examples of projects include but not limited…
Added 18 mins ago
2027 Texas Division Internship
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College Station, TX
…interns use their knowledge, skills, and interests to develop process improvement strategies for Ewing! Examples of projects include but not limited…
Added 18 mins ago
2027 Texas Division Internship
Ewing Outdoor Supply
Dallas, TX
…interns use their knowledge, skills, and interests to develop process improvement strategies for Ewing! Examples of projects include but not limited…
Added 18 mins ago
2027 Texas Division Internship
Ewing Outdoor Supply
San Antonio, TX
…interns use their knowledge, skills, and interests to develop process improvement strategies for Ewing! Examples of projects include but not limited…
Added 18 mins ago
2027 Texas Division Internship
Ewing Outdoor Supply
Austin, TX
…interns use their knowledge, skills, and interests to develop process improvement strategies for Ewing! Examples of projects include but not limited…
Added 18 mins ago
ER
Engineering Program Manager
Executive Recruiting Group
Westminster, MD
- $85,000 to $95,000 USD / year
The Engineering Program Manager is responsible for managing contract budgets and schedules while building and maintaining positive customer relationships.
Added 20 mins ago
HOSPITALITY EXPERIENCE MANAGER
Compass Group
San Francisco, CA
…business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the…
Added 21 mins ago
Director, Contract Manufacturing Operations
Evolv Technologies Inc.
Chicago, IL
Launch a pilot continuous improvement initiative with at least one contract manufacturer, targeting a 5–10% efficiency gain.

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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