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Added 1 min ago
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Development Program Management Associate I - Vehicles
Mattel
El Segundo, CA
- $71,000 to $82,000 USD / year
Mattel is seeking a Development Program Management Associate I to join our Product Development team at our campus in El Segundo, CA. You will help manage projects from concept through…
Added 4 mins ago
LS
LPN The Residence at Ferry Park
LCB Senior Living
Rocky Hill, CT
- $33.25 to $35.75 USD / hour
LCB Senior Living is hiring full-time LPN's at The Residence at Ferry Park. Apply today for immediate consideration!
Added 5 mins ago
Associate Business Analyst - Resource Planning
Career finder
Milwaukee, WI
WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking an Associate Business Analyst - Resource Planning in our Milwaukee, Wisconsin location. This position currently…
Added 6 mins ago
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Carrier Sales Representative, Road US
DSV
Itasca, IL
- $60,000 to $70,000 USD / year
Collect and verify all carrier documentation for on-time shipment closeout and billing.
Added 7 mins ago
Plumbing Designer/Drafter - Buildings Government Services
Stantec
Glen Allen, VA · Albany, NY · Richmond, VA
…Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per…
Added 12 mins ago
HOSPITALITY SERVICES MANAGER - ORD
Compass Group
Chicago, IL
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local…
Added 12 mins ago
HOSPITALITY EXPERIENCE MANAGER
Compass Group
San Francisco, CA
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local…
Added 17 mins ago
Manager Pilot Plant GIC N
Wm. Wrigley Jr.
United States
Experience of being part of and delivering for a project team.
Added 17 mins ago
Associate Manager, Operations Management
L3Harris Technologies
Ashburn, VA
In this role, the Associate Manager will plan and establish operational objectives for their team; lead, direct and review the work of direct reports to maintain workflow and productivity;…
Added 18 mins ago
Enrollment Counselor– International Student Programs
Indiana Wesleyan University
Remote, United States
Provide leadership for volunteer and part-time staff during international student-required international student residencies (Friday/Saturday) multiple times per year
Added 18 mins ago
VS
Fabrication Associate - General Labor
Venturi Supply LLC
Dallas, TX
- $17 to $19 USD / hour
The Fabrication Associate is responsible for creating finished products based on drawings and material cut lists provided by the Manufacturing Project Manager.
Added 22 mins ago
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Senior Network Administrator
AECOM
Miami, FL
- $115,000 to $155,000 USD / year
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 24 mins ago
TB
Administrative Assistant Senior
The Brigham and Women's Hospital, Inc.
United States
- $20.84 to $29.79 USD / hour
-Monitor project time lines and ensure deadlines are met.
Added 26 mins ago
LIBRARY IT SPECIALIST
Nashville, TN
This role is a temporary 1-year project, contingent upon the renewal and availability of
Added 31 mins ago
Deputy Associate Laboratory Director, Facilities & Operations
Brookhaven Science Associates, LLC
Upton, NY
Reporting to the Associate Laboratory Director (ALD) for Facilities and Operations (F&O), the Deputy Associate Laboratory Director provides strategic, operational, and organizational…
Added 31 mins ago
Project Engineer - Solar
United States
This Project Engineer position will be primarily focused on installation, commissioning, debugging, testing, and support of machine vision systems at our solar customer locations. The role…
Added 32 mins ago
CO
Transportation and Long Range Planning Intern II
City of Charlottesville
Charlottesville, VA
- $20 USD / hour
…can be applied to fulfill a specific city programmatic need, project, goal, or objective; will learn about departmental and/or city operations; will learn about a career in public service;…
Added 33 mins ago
Surgical Services Charge RN Nights
Team Member Services
United States
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind…
Added 44 mins ago
EC
Conservation Operations Supervisor 3 - NY HELPS
Environmental Conservation, Department of
Ridge, NY
- $81,642 to $103,513 USD / year
…maintenance and construction projects, including monitoring project-related health and safety issues. Develops and implements annual workplans, which consists of scheduled maintenance…
Added 47 mins ago
C&
Master Maintenance Technician
Church & Dwight Co., Inc.
Harrisonville, MO
- $47.02 USD / hour
Report shift metrics to capture the performance and/or areas for improvement. (Breakdown – Downtime) (Part Availability) (Works carried out during their shift).
Added 51 mins ago
Graduate Development Program, Associate Analyst, Portfolio Oversight
natgridProd
Northboro, MA
…US. Following Orientation, you’ll begin working in the full-time position outlined below and take part in robust in-person and virtual development activities throughout the year. This…
Added 52 mins ago
RI
Traveling Registered Dental Hygienist- Part-Time
RTI International
Remote, United States
- Part-time
Attending project training, complete RTI required courses and certification by end of training
Added 54 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Lake Mary, FL
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…
Added 54 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Cary, NC
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…
Added 54 mins ago
Senior Distribution Planning and Advanced Analysis Engineer 1 - Grid
Sargent & Lundy
Chicago, IL
This senior-level engineering role is part of Sargent & Lundy’s Distribution Planning and Advanced Analysis group. The position offers a hybrid work arrangement, combining in-office work…

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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